In March 2021, UK IT Networks were certified against ISO 9001 and ISO 27001 standards from a UKAS accredited provider.

How switching to a new broadband provider resolved Clogau Gold’s connectivity issues and a breakdown in communications with a previous provider.

How AuditWise resolved inconsistencies in quality checks and ensured agent development.

AuditWise is a cloud-based auditing platform that enables a user to score and assess anything, from agent calls to hardware. The platform allows users to create bespoke scorecards to evaluate any area of the business, thus highlighting any spaces for improvement. The system can be managed by the purchaser, allowing for full independent control of the software.

In May 2020 BT pledged £12 billion to support a full-fibre roll out across the UK. This investment was encouraged by the Government’s manifesto promise to bring full-fibre and gigabit-capable broadband to every home and business across the UK by 2025.  Copper Line (ASDL) will no longer be in use and instead replaced by the full-fibre rollout. With this change to come in the near future, now is the perfect time to review the connectivity options available for your business.

Hosted phone systems take the trouble out of managing business phone lines. Easily add or remove users as your requirements change, access video conferencing, instant messaging, and a range of other features whether you’re in the office or on the go.

Establishing your business as a success starts with first impressions. Why let a poorly recorded voice message influence how your customer hears you? Professional Voice Recordings can give a powerful boost to your brand’s potential and set the scene for future interactions. Whether you’re a small, medium, or large enterprise, professional voice recordings can work for you.

Our Managing Director, Ram Moetamedi, reflects on managing a business and supporting customers through COVID-19 and beyond in 2021.