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Inbound Call Routing Platform

We provide our customers with access to a dedicated account manager and UK-based support team.
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Effective call management solutions you control

Our Inbound enables you to service your own calls and securely make changes with access to business reporting features.

Customer Service

With better call management you can gain insight into your inbound call handling and help improve the customer service experience.

Affordable

There are no setup costs with our Inbound which means it can be funded and implemented quickly.

Simple Set-Ups

Our call management solution is easy to set-up and easy to use.

Accessible

You can access our call management platform from any device via a secure user-friendly website.

Single Site Businesses

Choose the right Inbound solutions for your business with our advanced Inbound call routing options, Auto Attendant, call recording and call statistics.

Contact Point

As a sole trader/single-site business you can change your call routing to reflect your opening hours/staff availability.

Contact Path

As a business with a multi-site/multi-department, you can route calls based on who the caller is by the caller’s location to the nearest office or account manager.

Contact Pro

As a call centre, you have access to customisable and scalable functionality enabling you to deal with incoming calls effectively, improving customer service levels.

Auto Attendant (IVR) / Announcements

Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan. With an IVR you can provide information, such as routing options, to keep them informed.

Advanced Call Statistics

Online live call statistics can help you to analyse productivity, call patterns and call behaviour, including data for time to answer, call waiting time, call outcome and caller details.

Call Whisper

Inbound Call Whisper identifies incoming call numbers and provides a one-way whisper to your call agent with a message on how to answer each call., giving a tailored response and reducing any disruption to the customer journey.

Inbound Call Management

Service your own calls and securely make changes with our Inbound call routing platform.

Pricing options for Inbound Services and related products

01/02 Numbers

£1.00 number rental

Low-cost PAYG Option

£1.00 Monthly Number Rental

Free Number Connection

Inbound Call Routing Platform

Mobile Call Routing App

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Inbound Platform

Inclusive

Drag and Drop Call Plan Builder

Auto Attendant and Call Queues

Comprehensive Call Statistics

Automated Failover Call Routing

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03 Numbers

1 pence per minute

Inclusive to Call From Mobiles

£1.00 Monthly Number Rental

Free Number Connection

Inbound Call Routing Platform

Mobile Call Routing App

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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