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Horizon Call Recordings

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Secure Complaint Call Recording

Horizon Call Recording is a secure and compliant call recording service offering a reliable way to record all incoming, outgoing and internal Horizon calls as well as conference calls.

 

With simple user-based pricing, customers can benefit from unlimited recorded calls and no upfront costs.

 

Managed via a web portal it allows the user to record inbound or outbound calls for compliance, customer service, dispute resolution, employee training or audit purposes.

MiFID II Compliant

All call recordings made provide full visibility of call properties such as timestamp, calling parties and associated meta-data to meet compliance standards.

Record Internal Calls

Users can record internal calls for training and monitoring as well as MiFID compliance.

Records Mobile Calls

All traffic is recorded under a single subscription where a user has call recording active with no additional charges.

Audit Trail

You will have access to a full trail of activity performed against a recording and by whom.

Multiple Portal Access Policies

Horizon Call Recording allows users to permit different actions to different user types retaining compliance when granting access to 3rd parties for support.

Recording Controls

Users can easily pause/resume recording of calls when required such as when taking card details over the phone.

How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions about Horizon Call Recordings

Is Horizon Recording across multi-devices?

Using Horizon’s advanced call recording, you can record calls for a user via a handset, softphone client or mobile. Therefore, tracking recordings per user not device.

Does Horizon Record Calls?

Horizon has call recording inbuilt as standard. Deeply integrated into the cloud platform you have control over your calls via the GUI interface. Call recordings can be accessed, played back and downloaded.

Why should my business record calls?

Usually calls are recorded for a specific need. Typical reasons are legal compliance, coaching and training, quality control, fact verification and risk mitigation.

What do I do if my calls have been recorded unlawfully?

Under RIPA it is a tort to record or monitor a communication unlawfully. This means that if you think you have suffered from unlawful interception of your phone calls or e-mails you have the right to seek redress by taking civil action against the offender in the courts.

What different pieces of UK law need to be considered when recording calls?

The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements of all relevant legislation must be complied with. The main ones are:

  • Regulation of Investigatory Powers Act 2000 (``RIPA``)
  • Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (``LBP Regulations``).
  • Data Protection Act 1998.
  • Telecommunications (Data Protection and Privacy) Regulations 1999.
  • Human Rights Act 1998.

Do I have to let people know calls are recorded?

No. So long as the reason for the call recording is for regulatory reasons, to provide evidence of a business transaction, to ensure quality standards are maintained, to prevent crime, ensure correct usage of a telephone system.

Do businesses have to tell me if they are going to record or monitor my phone calls or emails?

No. as long as the recording or monitoring is done for one of the previously mentioned purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.

Can a business record or monitor my phone calls or email correspondence with them?

Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:

  • to provide evidence of a business transaction. to ensure that a business complies with regulatory procedures. to see that quality standards or targets are being met in the interests of national security. to prevent or detect crime to investigate the unauthorised use of a telecom system. to secure the effective operation of the telecom system.
In addition, businesses can monitor, but not record, phone calls or e-mails that have been received to see whether they are relevant to the business (ie open an employee's voicemail or mailbox systems while they are away to see if there are any business communications stored there). However any interception of employees' communications must be proportionate and in accordance with Data Protection principles. The Information Commissioner has published a Data Protection Code on ``Monitoring at Work``. The Code is designed to help employers comply with the legal requirements of Data Protection Act 1988. Any enforcement action would be based on a failure to meet the requirements of the act - however relevant parts of the Code are likely to be cited in connection with any enforcement action relating to the processing of personal information in the employment context. Accordingly this Code of Practice and the Data Protection Act must also be considered by any business before it intercepts employees' communications.

Can’t find what you’re looking for?

Horizon Call Recordings

Horizon Call Recordings is a secure and compliant call recording service with simple user-based pricing.

Pricing options for Horizon Call Recordings and related products

12 Months

£4.95 per month

Full Inbound / Outbound Call Recording Storage

Unlimited Recording Storage Per User

Stored for 12 Months

Simple Monthly Cost Per User

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3 Years

£7.45 per month

Full Inbound / Outbound Call Recording Storage

Unlimited Recording Storage Per User

Stored for 36 Months

Simple Monthly Cost Per User

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7 years

£14.45 per month

Full Inbound / Outbound Call Recording Storage

Unlimited Recording Storage Per User

Stored for 84 Months

Simple Monthly Cost Per User

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“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

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