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Inbound Geographic Numbers

Take control of your Inbound telephony using a simple online Inbound Call Management platform.
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Inbound Call Management

Inbound is a cloud-based telephony service for both geographic and non-geographic numbers providing you with online access to a full range of call routing, monitoring and management tools.

 

This service is available as a standalone Inbound numbering platform or as SIP Trunk Call Manager. We deliver all inbound numbering services through a simple online platform giving you full control to make changes instantly from any device.

Same Day Service

Our account managers have access to over 10,000 numbers and, depending on your requirements, can have you set up and routing via our Inbound Call Management platform the same day.

Tailored Call Plans

There are no limits to the number of call plans you can build against your numbers in Inbound. You can have a primary call plan, a disaster recovery call plan and other call plans scheduled to activate at different times in the year.

No Set Up Costs

There are no set up costs for our geographic and non-geographic numbers giving you quicker implementation and benefits for your business.

Advanced Reporting

You will have access to live call statistics and caller information such as productivity levels, call patterns and inbound call behaviours.

Inbound Geographic Numbers

With our Inbound 01 and 02 Numbers there are no limits to the number of call plans you can build against your numbers in Inbound and you can access your numbers from anywhere using our user-friendly website.

01/02 Virtual Geographic Numbers

UK 01 or 02 geographic numbers cost the same to call as a standard UK landline and the cost to your business is as little as 0.4 pence per minute to receive calls. Customer friendly and a simple way to give your business a national presence.

Call Whisper

Inbound Call Whisper identifies incoming call numbers and provides a one-way whisper to your call agent with a message on how to answer each call, giving a tailored response and reducing any disruption to the customer journey.

How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions About Geographic Numbers

What support do I get with my 01/02 number?

We are proud to still be offering a 24x7x365 UK based customer support team, in addition to a desk based account manager. We understand the impact it would have on your business if your 01/02 numbers stopped working. For this reason it is important to us, to ensure that communications are not jeopardised by routing the calls over-seas.

What other features are available on my 01/02 number?

We provide your 01/02 numbers will all the services listed on our features page. This includes network call recording, queuing, auto-attendant, hunt groups, call ratio, fax to e-mail, advanced stats and more.

What is the up-time guarantee on virtual geographic numbers?

All our 01/02 numbers are provided with a 99.995% up-time guarantee for delivery of voice.

What happens if I can’t port my number?

If you have taken a number from a single switch carrier, or a provider that doesn't have porting agreements with our partners, we can introduce a new number range, and slowly phase that number into your environment. For instance, if you have an 0844 number we can't move, we will give you a new 0844 number, and mirror exactly what your existing number does. This will allow you to change where your number is advertised immediately in places such as your website and e-mail signatures. Stationery and other places where your 08/03 numbers are printed can remain active on your old number, and when you come to reprint your stationery you can seize this opportunity to display your new number.

Our clients try to avoid answering our calls. How often can we change the 01/02 number within the dialler?

We suggest our customers take a batch of each number range. So rather than a single London 0207 geographic number, we’d provide 5. This way you can mix up which numbers you are presenting.

Is it possible to get a memorable local virtual geographic 01/02 phone numbers?

Yes. Our numbers are ranked via a ‘star’ system. A 1* 01/02 number would be a standard grade number i.e. ending 6305, where as a 5* 01/02 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by emailing [email protected] or calling us on 0844 324 8575.

Is it possible to get a memorable 01/02 phone number?

Yes. Our numbers are ranked via a ‘star’ system. A 1* 01/02 number would be a standard grade number i.e. ending 6305, where as a 5* 01/02 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by emailing [email protected] or calling us on 0844 324 8575.

I often move between offices. Can I re-direct my 01/02 number?

We empower all our customers to re-direct their own 01/02 numbers. For each 01/02 number you have with us, you will have the functionality not just to re-direct your calls you can also add a variety of over network services.

How long does my 01/02 number take to activate?

If your 01/02 number is ordered before mid-day, it should be made live the same day. Otherwise it’s the next working day. We take time to ensure your 01/02 number is connected correctly, so would rather take the extra few hours to make sure you have the access you need than rush your 01/02 order through. We also strongly advise that you do not, publish, market or disclose your 01/02 number until it has been confirmed as live.

How do I know if my ISDN30e or SIP provider will allow multiple geographic numbers to be presented?

Your ISDN30e or SIP provider will need to have presentation type 3 or 5 enabled. BT Openreach, Virgin Media, Cable & Wireless are all fixed line providers that can support this service. If you find that you cannot present multiple geographic numbers, then it may be worth speaking to one of our sales team about transferring your services to us.

How do I know if my dialler can manipulate the outbound number presentation?

Your ISDN30e or SIP provider will need to have presentation type 3 or 5 enabled. BT Openreach, Virgin Media, Cable & Wireless are all fixed line providers that can support this service. If you find that you cannot present multiple geographic numbers, then it may be worth speaking to one of our sales team about transferring your services to us.

Can my 01/02 number route calls to a mobile or internationally?

01/02 numbers can be pointed to a mobile, and to an international destination. However make note, that doing this will add an additional cost to your business to receive calls. You may want to look at a higher cost number such as an 084 or 087, which can absorb the diversion leg within the rebate. We can confirm what the cost would be by emailing [email protected] or calling us on 0844 324 8575.

Can I point multiple 01/02 numbers to the same campaign team within our call centre?

Yes you can point as many virtual geographic numbers as you like back to a single number. Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each campaign 01/02 number.

Can I point multiple 01/02 numbers to my office to track marketing campaigns?

Yes, most companies use multiple 01/02 numbers as a way to track advertisements. Using 01/02 virtual geographic numbers gives your advertisement a seemingly local presence. You can use hundreds of 01/02 numbers, all of them point back to their contact centre main number or to predefined distribution groups. Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each marketing 01/02 number. This will allow you to see what your return on investment is for that particular campaign.

Can anyone call my 01/02 phone number from anywhere in the UK? What about Internationally?

All callers will be able to call your 01/02 number from the UK and from abroad.

Are my numbers being ported to a Tier 1 carrier network?

We only port our numbers on to Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 08/03 numbers.

Are my 01/02 calls placed over Tier 1 carrier networks?

We only place our numbers on Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 01/02 numbers.

Are 01/02 numbers right for our business?

01/02 numbers are ideal if you are trying to give the impression of a local presence within that particular area. For instance your offices may be based in London, however you want to drive a local campaign in Manchester. You would use an 0161 for the marketing advertisement, which would then route calls to your London office. There are thousands of geo numbers that are used virtually in the U.K that you probably didn’t know you were calling. The caller pays a local or national cost, whilst the business pays to receive the call, unless delivered over our SIP solution.

Can’t find what you’re looking for?

Inbound Call Management

Inbound is a platform for managing all calls that come into the business.

Pricing options for Inbound Geographic Numbers and related products

01/02 Bundled Minutes

£9.95 per month

Inclusive 10,000 Minutes to UK Landlines

or 8,000 to UK Landlines and 2,000 Minutes to UK Mobiles

Free Number Connection

Mobile Call Routing App

FIND OUT MORE

01/02 PAYG

1 pence per minute to UK landlines

Low-cost PAYG Option

£1.00 Monthly Number Rental

Free Number Connection

Inbound Call Routing Platform

Mobile Call Routing App

FIND OUT MORE

0800 Freephone

2.5 pence per minute

£1.00 Monthly Number Rental

Free Number Connection

Inbound Call Routing Platform

Mobile Call Routing App

FIND OUT MORE

Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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