IT Support Services

One-off or ongoing IT Support Packages with over 93% of cases responded to in under 30 minutes.

IT Support from UK IT Networks

UK IT Networks IT support for small businesses offers affordable one-off or ongoing packages designed to fit the needs of your business. Putting together an in-house IT team can be costly and time-consuming, but by partnering with our experienced team of engineers you will have access to technical support 24/7.


By buying in bulk, you can reduce costs whilst having access to priority remote and onsite support, 24/7 infrastructure monitoring, and discounted hardware. So, if your laptop needs fixing, your passwords need changing, or your server goes down in the night, we will be there as part of your team to keep your business moving.

Annual Remote Support Issues

Cover for all staff members and most IT hardware, as well as servers with 24/7 monitoring.

Out of Hours Support

On-site and out of hours support is included in the monthly package.

Hardware and Software

Discounted rates on selected software, hardware and Cloud Services.

Optional Inclusive Site Visits

Inclusive site visits, additional out of hours coverage.

Pricing options for IT Support Services

IT Support 60
per month
60 Annual Remote Support Issues
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IT Support 120
per month
120 Annual Remote Support Issues
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IT Support 240
per month
240 Annual Remote Support Issues
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What to expect from us

Optional Extras

Out of Hours Support
Site Visits
Priority Tickets

Product Resources

Browse our resources for more information about IT Products and Services

Download PDF

Download our PDF to explore our IT Support Packages.


Case Study

Read our case study to discover how we supported Jepco with our IT Support Packages.

Case Study

Watch Video

Watch our video to discover more about our IT Support Packages.

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Frequently Asked Questions

Can you speak to third party vendors on our behalf?
What’s the difference between backups and disaster recovery?
Are you contactable 24/7?
Can I choose ad-hoc support?
Do UK IT Networks offer monthly support agreements?
Can you speak to third party vendors on our behalf?

Our dedicated engineers will liaise with all of your hardware and software vendors to ensure the issues are resolved swiftly allowing you to focus on the more important issues of your business.

What’s the difference between backups and disaster recovery?

Backups are generally performed daily to prevent any loss of company data, normally to a single location point. Disaster recovery is planning for a likely event where a full system recovery is paramount, which outlines recovery time and processes to allow your business to continue.

Are you contactable 24/7?

Every business needs that extra peace of mind knowing that their IT system are managed throughout the day and night. Therefore, we recommend our optional 24/7 service (including weekends and bank holidays) to help guarantee any issues raised can be swiftly resolved.

Can I choose ad-hoc support?

Ad-hoc is a cost-effective way to get the support you need without the commitment of a contract. Ad-hoc support is ideal for smaller companies who would like to pay as you go.

Do UK IT Networks offer monthly support agreements?

We offer a range of IT Support packages which include remote support within a 4-hour response time and proactive monitoring of all of your IT systems which allows our engineers to prevent problems before they occur. We will also provide you with a dedicated account manager. All of our packages cover servers, PCs, mobile devices, and phones systems. Additional on-site options can be added to any package.

Why UK IT Networks?

Knowledgeable and Responsive Staff
Dedicated Personable Account Managers
24/7/365 UK-Based Customer Support
Flexible, Scalable Business Solutions

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Customers Who Trust Us

“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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