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26Jun 2025

Turn Every Missed Insight Into Your Next Big Win

by Jess Parry
Are you really hearing what your customers are saying? In today’s competitive, compliance-driven landscape, relying on manual quality assurance to review a handful of calls just isn’t enough. Not only does it risk missing critical insight, but it also slows down your team’s ability to take action. That’s where AIDA, AuditWise’s AI-driven monitoring engine, changes [...]
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18Jul 2023

The 2023 FCA Consumer Duty Countdown

by Jess Parry
Consumer Duty 2023 From 31st July 2023, the FCA’s new rules and guidance will come into effect in the UK. The primary purpose of the new regulation is to improve the standards of conduct for firms operating in the finance industry ensuring increased consumer care and protection. The framework comprises of the following 3 core [...]
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13Jul 2023

Why Calibration is Essential in Quality Monitoring

by Jess Parry
Why Calibration is Essential in Quality Monitoring The most effective way to achieve a common understanding of the quality monitoring process is to ensure that regular calibrations of audits and scores are completed. This is the only way to guarantee consistent and accurate assessments of agent performance and customer interactions. Here are a few key [...]
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06Jun 2023
A student in school uniform vaping with an e-cigarette, in black and white

Vaping in School: The Dangers

by Fraser Saunders

Vaping is becoming more popular among young people, leading to an increase in students vaping while on school premises. Private places like toilet blocks and changing rooms are ideal as they are difficult for staff to monitor, but most children do not understand the dangers they are facing by vaping.   Increasing Numbers of Children […]

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24Mar 2023

How To Spot Cyber Phishing

by Jess Parry

Why you could be putting your business data at risk for not having a Cloud Storage System in place.

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01Nov 2022

£4.4 Million Fine for Cybersecurity Complacency

by Fraser Saunders

A £4,400,000 fine for complacency towards cybersecurity has been issued to Interserve, a construction company based in Berkshire. The personal data of 113 thousand employees was exposed to hackers through a phishing email, as the company failed to put in place appropriate measures to prevent a cyber attack. This comprised data included personal information such […]

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23Aug 2022

The Advantages Of Having a Business Mobile

by Jess Parry
With the world becoming more mobile, businesses must adapt their communication strategies to suit the new business environment. Your work environment will be transformed with the use of business mobiles. By providing your team with their own business mobiles, you'll notice an increase in productivity and know that your team is always reachable even when [...]
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05Jul 2022

Easy Ways to Improve Auditing in Your Business

by Jess Parry
It's time to ditch the spreadsheets and audit in confidence using our cloud auditing platform. Our user-friendly platform makes it quick and easy to create scores and assessments. Stay on top of areas that need improvement by identifying them in a simple and intuitive manner.   You can improve your company's auditing process by having [...]
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27Jun 2022

How to Support Remote Contact Centre Agents Effectively

by Fraser Saunders

Working from home comes with a host of benefits for workers: an improved work/life balance, less time and money spent on commuting and greater working flexibility to name but a few. However, this makes it more difficult for contact centre managers to monitor agents and ensure consistency for callers. There are several challenges that accompany […]

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16Jun 2022

Building Smarter and Safer Spaces in Schools

by Jess Parry
The health impact of vaping   According to the British Heart Foundation, “More people may be using them, but e-cigarettes are not harm-free. According to a study published in Environmental Science & Technology in 2016, "the vapour also has harmful emissions, including possible carcinogens and irritants, though at a lower level than cigarettes." Combining these two [...]
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