Integrate your business communications and customer contact systems with Horizon Contact, a multi-channel solution that simplifies multi-channel customer interaction.
With an easy to use, self-service feature set, this platform is perfect for small to medium-sized businesses who want to make it easier for customers to engage with them.
This cloud-based platform has been designed specifically to work alongside Horizon and Collaborate. Users already in the Horizon platform can easily be added as a Horizon Contact agent.
The use of soft phones means that agents only need access to a web browser to access the platform, though all Horizon handsets are compatible.