As specialists within the telecommunications world, it makes sense to use our experience to provide your services. Our partnering agreements with multiple Tier 1 carriers ensure we don’t offer a ‘one size fits all solution’. Read More
Over 91% of our customers have their Avaya or Hosted phone system installed or maintained by our support team. Demonstrating the experience to deliver projects from initial consultancy to account management handover. Read More
Every customer is different. Some customers require a quarterly review and would like detailed reporting of up-time on services, performances against service level agreements and new product releases. Read More
The team at UK IT Networks all work with the same ethos, our clients come first. A customer focus and driven collective group of individuals differentiate us from the rest of the telecommunications industry. We relish the challenge to provide solutions which aren’t out of the box but are outside of the box.
UK IT Networks is forever adapting and always looking at new ways to make our customers more productive by offering the right future proof and resilient products to them.
Using professional voice over artists to record your welcome prompts will enable you to stand out from your competitors. You only get one chance to make a first impression, so don’t jeopardise your business with poor quality audios or mechanical sounding greetings. Use real people, with trained voices, that have proven success.
SIP trunking offers a flexibility that is not available through traditional ISDN. A number of possibilities can affect how resilient your voice and data connections are. Unforeseen circumstances, such as damage to lines, moving offices or being unable to redirect calls, can be damaging to your business.
Hosting your phone system in the cloud might seem like a loss of control or security, but in fact it can provide your organisation with greater flexibility. You decide the number of channels you require, what features you need and when, where and how resources are deployed.
AuditWise is a centralised quality management and reporting solution developed specifically for contact centres. It is the essential tool for any business wanting to discover actionable insights into agent performance.
The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business.