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Call Reporting Analytics

Virtual analytics platform and mobile app to drive your business.
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Virtual Analytics Platform

8×8 Virtual Office phone system offers extensive historical and real-time data that helps company executives and managers understand overall system usage and call quality performance.


Virtual Office Analytics is a robust suite of web-based tools that provide enterprise-level analytics and democratization of information that can be used to make highly informed business decisions. This suite of services deliver easy-to-use, customizable, and rapid insights into historical and real-time information associated with all extensions and devices in an organization’s Virtual Office phone system. Granular details are available from a highly-scalable data platform and can be viewed in a graphical or tabular format on any device. You can also export many reports into Excel or CSV for further evaluation and archiving

Call Metrics

From business-level to user-level activity, you can now track and improve the performance of your call centre with call detail records for basic calls, complex multi-legged calls, calls in real-time and unreturned calls to ensure that your customers are receiving prompt and effective service.

Call Detail Record

Using the call detail record (CDR) you can see the entire call journey from start to finish. This report is ideal for tracing a specific call to see how the call was routed, who answered the call, the duration of the call, whether the call was placed on hold, the duration of the hold, whether the caller or callee disconnected during the hold and more.

Schedule Reports

To see a quick overview of your businesses call centre activity you can schedule a report, and set the report to repeat after a certain period of time, giving you regular updates on agent activity and effectiveness.

Unreturned Calls

Unreturned calls are missed calls that are not returned from any extension within the PBX. This includes redirected calls that are unreturned by the final destination party. With this report, you can make sure that calls to important customers are returned in a timely fashion.

Queue Metrics

Virtual Office Workgroup Dashboard and Reports provides a real-time view of call activity in any designated Call Queue or Ring Group within the 8x8 cloud phone system. Comprehensive call centre-quality reporting on agent and queue performance is provided in a single dashboard view, available on any device. This is an excellent tool in managing customer Service Level Agreement (SLA) standards for help desk, sales teams, and other workgroups with a high call volume.

Call Quality Details

With the Call Quality Details report, get a bird's-eye view of the overall call quality of your call centre, and then quickly drill down to individual agent call quality to spot problem areas and improve service. This way, you can easily review individual call quality and consolidated MOS score details in graphical format and granular detail to better resolve call quality issues in your call centre.

X1 X2 X3 X4
UC and CC Calling Zone Unlimited UK Unlimited Calling within 14 Countries Unlimited Calling within 32 Countries Unlimited Calling within 47 Countries
Auto Attendant
Phone Number and Extension
HD Voice, Secure Voice
Mobile and Desktop Apps
Team Messaging; Presence; Voicemail
Call Recording
Unlimited Internet Fax
Single Sign On
Audio and Video Conferencing with Meetings 5 Participants 25 Participants 50 Participants
Salesforce, Zendesk and NetSuite Integration
Operator Switchboard
Analytics and Call Quality Reporting
X1 Licence
UC and CC Calling Zone: Unlimited UK
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Single Sign On:
X2 Licence
UC and CC Calling Zone: Unlimited Calling within 14 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 5 Participants
Salesforce, Zendesk and NetSuits Integration:
X3 Licence
UC and CC Calling Zone: Unlimited Calling within 32 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 25 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
X4 Licence
UC and CC Calling Zone: Unlimited Calling within 47 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 50 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
Analytics and Call Quality Monitoring:

8x8 Call Reporting Analytics

Access historical and real-time data using a robust suite of web-based tools to make highly informed business decisions.

Pricing options for 8x8 Call Reporting Analytics and related products

X1 Hosted License

£10.95 per user

Unlimited UK Calls to 01,02,03,07

HD Voice, Mobile and Desktop App

Instant Messaging, SSO, Phone Number

Ext, Reporting, Recording

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X4 Hosted License

£37.00 per user

Unlimited Calling in 47 Countries

X1-X3 Features Included

Full Deep Dive Analytics

Call Quality Reporting Suite

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X3 Hosted License

£24.95 per user

Unlimited Calling in 14 Countries

X1-X2 Features Included

Multiple CRM Integrations

Video Conferencing and Receptionist Console

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

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