AuditWise is a centralised quality management and reporting solution developed specifically for contact centres. It is an essential tool for any business who want to discover actionable insights into agent performance.
The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business.
AuditWise adjusts your way of working with customisable dashboards, scoring mechanisms, integration and flexible reporting.
Our reporting suite and agent feedback facilities offer everything your auditing and compliance team will need to improve process, reduce risk and optimise interactions.
The dynamic scorecard builder helps you to create your forms easily, leaving you more time for scoring.
With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.
Our onboarding process is simple, we will guide you through the setup process in a few steps.
We provide customer support through our dedicated AuditWise Business Support team and integrated online support tools.
| StartWise | DreamWise | ThinkWise | ActWise | GetWise | BeWise | WiseOwl | |
|---|---|---|---|---|---|---|---|
| Monthly Cost | £29.95 | £4.07 per user | £3.85 per user | £3.63 per user | £3.10 per user | £2.61 per user | £2.50 per user |
| Users | Up to 15 | 5 - 15 | 16 - 49 | 50 - 99 | 100 - 249 | 250 - 500 | 500+ |
| Quality Management | Self Service | Managed | Managed | Managed | Managed | Managed | Managed |
| Dashboards | |||||||
| Multi-Channel Scorecard Builder | |||||||
| Bespoke Scoring and Weighting | |||||||
| Workload Monitoring and Targets | |||||||
| Staff Management | |||||||
| Calibration | |||||||
| Attachments To Scorecard | |||||||
| Compliance Reporting | |||||||
| Leaderboard / Gamification | |||||||
| IP Authentication | |||||||
| Storage | 1GB | 2GB | 2GB | 5GB | 5GB | 5GB | 5GB |
| CRM Integration | Single | Unlimited | Unlimited | Custom | Custom | Custom | Custom |
| Client Support | Email Only | Email and Phone | Email and Phone | Email and Phone | Email and Phone | Email and Phone | Email and Phone |
| Flexible Billing | |||||||
| Dedicated Account Management | |||||||
| 24/7 Customer Phone Support | Office Hours | Office Hours | Office Hours | ||||
| Managed Installation and Training | |||||||
| Agent Hub (Module) | Managed Only | Optional | Optional | Optional | Optional | Optional | Optional |
| Trend Analytics (Module) | Managed Only | Optional | Optional | Optional | Optional | Optional | Optional |
| StartWise | |
|---|---|
| Monthly Cost: | £29.95 |
| Users: | Up to 15 |
| Quality Management: | Self Service |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| IP Authentication: | |
| Storage: | 1GB |
| CRM Integration: | Single |
| Client Support: | Email Only |
| DreamWise | |
|---|---|
| Monthly Cost: | £4.07 per user |
| Users: | 5 - 15 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 2GB |
| CRM Integration: | Unlimited |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| ThinkWise | |
|---|---|
| Monthly Cost: | £3.85 per user |
| Users: | 16 - 49 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 2GB |
| CRM Integration: | Unlimited |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| ActWise | |
|---|---|
| Monthly Cost: | £3.63 per user |
| Users: | 50 - 99 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| GetWise | |
|---|---|
| Monthly Cost: | £3.10 per user |
| Users: | 100 - 249 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| BeWise | |
|---|---|
| Monthly Cost: | £2.61 per user |
| Users: | 250 - 500 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| WiseOwl | |
|---|---|
| Monthly Cost: | £2.50 per user |
| Users: | 501+ |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.
All data is stored with Microsoft in the UK and all accounts are permissioned and password protected. We also include a free IP lockdown service limiting who can access the system from outside the business.
We have a built-in authentication system with the right permissions that allows users to reset their teams’ passwords by the click of a button.
Other than the monthly fee there are no hidden charges to AuditWise. We help with the initial set up and induction, then continued support going forward.
Yes, you can upload the associated files to any scored interaction. This can be a call recording or a transcript of an interaction.
AuditWise has been developed to ensure that it is intuitive and easy to navigate around. There are helpful hints available when building a scorecard and even some ready-made templates to save you starting from scratch. Our team are also on hand to help with any questions that you may have.
AuditWise can be used to score any type of customer interaction, e.g. voice call, email, webchat etc. Additionally, you can add the relevant file type to the scorecard whether that be an audio or a text file.
There is no limit to the number of users that can be added.
Access to AuditWise can be controlled by managing the IP addresses that are permitted to access your account. You can add or delete the relevant IP addresses as necessary.
If you choose to upgrade to a full account with AuditWise, any data that you have entered during the free trial will be retained. Alternatively, the data will be deleted from the system if you choose not to upgrade.
Simply enter your details into the form on the website or contact one of our Sales Team who would be happy to get the trial started for you.
ISDN lines will be completely unavailable to operate as of 2025. BT will be restricting new ISDN orders in the coming years and no longer providing them as standard within the next 6 years. This means if you’ve not already moved to an IP based product like SIP or a hosted phone system then be aware that this is a move your business will have to make in the near future.
AuditWise is a centralised quality management and reporting solution for contact centres.
£3.84 monthly per user
16-49 Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
£3.63 monthly per user
50-99 Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
£3.10 monthly per user
100-249 Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
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