All of our support contracts come with the ability to add out of hours support to support all your needs
We believe the best approach to IT security is to be proactive rather than reactive, therefore we work with leading security providers to offer our customers the best software at the best prices
Our team of certified engineers are experienced in managing cloud solutions from both Azure and AWS. We are comfortable supporting solutions regardless of the size for all customers ranging from smb to enterprises
Yes, we offer varying levels of support contracts that allow the number of site visits to be tailored to your needs
Regular account reviews and access to the customer support portal will give you complete visibility of your ticket status throughout your contract. This results in complete transparency and ensures you are never in a position where you will run out of tickets
Yes, we can offer you secure solutions that maintain consistency and productivity when staff are working remotely
Yes, for an additional fee we can provide 24/7 support if required
Yes, our team has extensive knowledge working with and supporting sage on premise and cloud installations
Cyber Essentials is a set of basic technical controls you should have in place to protect against common online security threats. Not only can we help you achieve both of these certifications first time, we can also help you maintain the required levels of security
We offer 3 ways to log support tickets, via email, Phone or using our support portal
We have 3 locations in the UK, Cheshire (Holmes Chapel), Essex (Southend-on-Sea), and Yorkshire (Skipton)
UK IT Networks is partnered with both Microsoft and Adobe allowing us to provide competitive prices
UK IT Networks have partnered with the following providers to offer you complete protection and piece of mind: Watchguard, Bitdefender, TitanHQ and Datto
UK IT Networks partner with Watchguard technologies providing comprehensive security solutions to protect your organisation
Yes, our team of certified engineers can offer custom cabling to meet all of your requirements
Our standard office hours are 08:30 to 17:30 Monday to Friday
AuditWise is integrated into various CRMs and telephony platforms, however if you don’t see your systems on the integrations list, please get in touch with our team to see if it is on our roadmap.
Our AI integration and auto scoring is currently in beta-testing and will be released later this year.
Training is provided as part of our onboarding process. We’ll make sure that you are fully competent and comfortable with AuditWise before you start scoring to ensure that you will be getting the most out of the system.
Increasingly competitive markets mean that the customer is king and customer satisfaction is paramount to any business. Quality monitoring software empowers your team to monitor and analyse at every touchpoint across various channels. By assessing the quality and effectiveness of customer conversations, you can easily identify areas for improvement and ensure quality coaching and feedback to your teams.
Of course! As well as having a template library that you can build on, we will be on hand to offer guidance and share best practices.
The environmental sensor measures motion with an infra-red reader. Alerts can be sent to contacts when there is motion, and this can be set to certain times of the day.
The vape detection senses for smoke, vape and vapour in a 7-foot radius around the sensor.
Our environmental sensors are installed with just one PoE cable for both power and data, and are connected instantly to your command platform.
Our environmental sensors and cameras can be linked through the command platform, with contextual cameras allowing for more information about readings and identifying potential causes of anomalous readings.
Alerts for different measures and thresholds can be configured to be sent to specific individual contacts.
Yes – alerts can be received by SMS or email. Acceptable thresholds can be set up in the controller and alerts configured to be sent if a reading is outside of this threshold.
Our environmental sensors measure 8 readings: temperature; PM 2.5; TVOC; Vape Index; Air Quality Index; Humidity; Noise; and Motion.
Yes, you can use existing third-party cards and readers with our access control.
Yes, you can remotely lock and unlock doors from any device, including computers and smart phones. You can also unlock doors by proximity using Bluetooth from your mobile phone.
Our access control is a cloud-based solution with limitless support for the number of doors used across your organization. Each door controller is connected to a maximum of 4 doors, but the platform can support unlimited doors, users and sites.
If a door is forced open, an alert is sent to the configured contact by SMS and/or email. If a contextual camera is assigned, AI software will confirm that the door has been forced open for more accurate alerts.
You do not need cameras to be able to install and use our access controls, but contextual cameras provide additional functionality when used in conjunction with the access control.
Data is stored for 365 days on the access controller.
The reader leverages OSDP protocol to communicate with the access controller.
Depending on the camera model, recordings may represent up to 365 days of continuously recorded video and audio. We also uses Amazon Web Services (AWS) for cloud servers and storage of archived video. Every camera also comes with 30 days’ worth of free cloud backup storage.
Our cameras are installed with just one PoE cable for both power and data, and are connected instantly to your command platform.
Yes, customisable permissions allow you to select which cameras users have access to—as well as what they can do with that access.
Cameras continue to record even if an internet outage occurs as long as there is a power connection. Offline mode allows you to watch footage over your Local Area Network.
All cameras have a built-in accelerometer to identify interference. If a device detects tampering, it will automatically begin to upload high-resolution video to the cloud.
Our cameras all record at high definition (2 megapixels) as a minimum, with resolution up to 4k (8 megapixels).
All of our camera models have infra-red capabilities for recording in low light. The infra-red range depends on the camera model, with a maximum range of 50m.
We do not offer traditional pan-tilt-zoom cameras, but our fisheye series has electronic pan-tilt-zoom which provides this functionality digitally.
By default, we log all user and camera activities in the Command Platform. Audit Logs are maintained at two different levels - organization-wide and per camera.
Since our cameras record video locally, they don't consume as much bandwidth as typical IP camera systems; hybrid cloud cameras operate at 20kbps at a steady state.
You can now choose to apply a Bill Cap with your monthly tariff, to help control your spending on out-of-bundle charges. Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance will count towards your Cap. We will also send you data usage alerts when you near your monthly usage and your bill cap helping to ensure you avoid any out of tariff charges.
We have a range of Business Traveller bolt-ons to suit your schedule, reducing the risk of bill shock and unexpected data charges, helping you to control your expenditure when roaming overseas.
We have a range of tariffs to suit any data requirement. If your data usage changes each month, with our tariff Optimiser tariffs, you know you will be charged at the best rate.
Due to the vast amount of information and data being shared between companies and staff as well as downloads from the internet, it is easier to have anti-virus in place within your business. Without a good solution in place, your enterprise would be subject to multiple infections.
Free anti-virus will provide basic protection for home users, a better than nothing approach, whereas business anti-virus is a much more sophisticated total coverage solution to fully protect both PCs and notebooks as well as any onsite servers your organisation may have.
Spam is related to inbound emails, such as unwanted junk mail. Viruses are what can infect your PC or notebook device, though sometimes an email can also contain viruses. This can be handled effectively by having our anti-spam service installed as this will also tackle inbound viruses as well as unwanted email spam.
Yes, your server will need anti-virus installed as a server will handle files from users, and sometimes users can remote on to the device and download files or open files on the server.
Yes, basic anti-virus on either iOS or Android is recommended as a mobile device has the capability of browsing the internet and downloading files.
An onsite firewall helps to protect your internal infrastructure against external attacks and filters the items that can enter your internal network.
Prevention is better than cure, it's best to have a proactive solution in place to prevent a cyber breach. If you haven't got a good cybersecurity plan in place and you find yourself subject to a breach, we can provide disaster recovery solutions to help get your business back on track.
In the unlikely event that a genuine email is blocked in the spam filter, you can access a control panel to whitelist known addresses, when you email a client their email address is automatically added to the whitelist which further reduces the likelihood of a genuine email going into the quarantine. You can even click the whitelist action directly from the quarantine email which will be received daily (should there be anything in the quarantine). The quarantine email shows all email from that day that has entered the quarantine.
Anti-Spam eliminates spam and virus-infected emails from coming into your inbox, also the service prevents rogue spoof messages purporting to be from other staff members or clients from getting through to your staff members. Often these can contain instructions to make payments to false bank accounts for instance.
You will need to use a service that runs over broadband eg. Sum Up or Barclaycard.
No, we recommend you try a fax to email service.
Yes, from your mobile.
Yes.
Yes you can, via an analogue terminal adaptor.
Yes, you can port your geographic number (not non-geographic currently).
When your infrastructure is managed by us, we cover the complete recovery solution and will often be aware of issues before you are at which point we will start a plan of action to restore the data.
Some maintenance can be carried out during working hours. For businesses that need to operate 24 hours a day, we can implement smart solutions to minimise interruptions on a case-by-case basis.
With our recommended solution in place, the switch to a backup can be instantaneous.
If a good backup internet connection is in place you should be able to run all services as normal. Sometimes backup connections are incapable of running as normal and will simply give internet access. We can provide a total solution to enable seamless operations even in the event of an outage. Also, with our managed solutions we will be made aware instantly when any interruption occurs and start immediately to repair the affected internet connectivity.
Yes, we would highly recommend having a backup internet connection in place. If it is crucial that you have internet access to run your business then you need a backup connection in place.
Disaster recovery is an action that is taken in response to an event onsite that interrupts regular operations, whereas an IT continuity plan has already assessed the need to have continuous operations in place. In the event of a potential interruption, the IT continuity plan will be activated and normal operations will resume while the affected infrastructure is restored.
For the most part, if you lose your connection we cannot fix issues. However, if a good backup internet connection is in place we can potentially fix the primary connection or root cause of the issue. It is also possible that our engineers can talk to staff onsite to investigate why the internet connection is down whilst organising tests and diagnose why the connection has been lost. It is recommended to have a backup connection in place to avoid any downtime. Check which packages are available to your business with our instant broadband check.
Yes, we can manage your systems remotely. In fact, most issues can be handled remotely. Visits are recommended on a quarterly basis to allow engineers to visually check any infrastructure and address issues such a replacing hardware and performing high-level firmware updates to devices.
Yes, we can work with your schedule and we can offer updates out of hours when you and your staff are not using your PCs and notebooks.
Some infrastructure updates will have minimal impact, but others will require downtime. This is also dependent on your package and services with is. Where we can we will try our best to work with you and your team so you are not hit with interruptions.
In most cases, our engineers will be aware of issues before you are. Sometimes specific issues on your device can require a call into our engineers will be actioned by our team,
We use monitoring tools to enable our team to monitor all aspects of your network in real time. Should we see any issues we will action engineers to work on resolving issues and bring your network health and systems back up to speed.
Yes, we can offer remote training on how to use Microsoft 365 applications.
Yes, Microsoft 365 can integrate with most CRMs. We can create a solution to implement this for you.
Yes, Microsoft 365 is scalable; if a staff member joins or leaves you can adjust the number of licenses you have, making it a cost-effective way to manage your expenditure.
Yes, Microsoft 365 provides services to use on Windows 10. Windows 10 alone is purely an operating system, whereas Microsoft 365 provides the applications you need to perform tasks such as creating a document, working with emails and using other office-based applications.
A multitude of services are included within the Microsoft 365 range, from email services to applications, as well as online storage for your business needs. We can assess your business and advise on the best package for your business.
Microsoft 365 Home is designed for home use, whereas Microsoft 365 Enterprise is designed solely for business use.
All of our offsite backups are stored within UK data centres in line with new UK GDPR regulations.
When your infrastructure is managed by us, we cover the complete recovery solution and often will be aware of issues before you are and we will start a plan of action to restore the data.
All of our backup mechanisms include high-level encryption methods which will protect both onsite and offsite backups. When backing up to offsite locations through our infrastructure, the connection is encrypted and secure. Many other solutions on the market don't offer this level of protection.
Backups will vary depending on data size and devices being used to backup, offsite backups will also be dependent on your internet connection speed. Check which broadband packages are available to you through our instant line check.
We would recommend both onsite and offsite backups. Onsite backups allow a quick recovery should a device fail, whereas if you have a disaster such as a fire that affects your infrastructure you can restore all data from an offsite backup to quickly get back up and running.
In the event of a cyber or ransomware attack if you have a segregated backup in place it will prevent your backups also being subject to attack. Instances of a non-segregated backup include a removable drive directly attached to your server. Because this is directly attached when the cyber or ransomware attack happened, the incoming attack will have direct access to the device and gain the ability to infect the attached drive.
Each business is unique; backups can be either continuous or at regular intervals. We will advise on the best solution to fit your business based on an assessment.
An onsite firewall helps to protect your internal infrastructure against external attacks and filters the items that can enter your internal network.
Yes, basic anti-virus on either iOS or Android is recommended as a mobile device has the capability of browsing the internet and downloading files.
Yes, your server will need anti-virus installed as a server will handle files from users and sometimes users can remote on to the device and download files or open files on the server.
Spam is related to inbound emails, such as unwanted junk mail. Viruses are what can infect your PC or notebook device, though sometimes an email can also contain viruses. This can be handled effectively by having our anti-spam service installed as this will also tackle inbound viruses as well as unwanted email spam.
Free anti-virus will provide basic protection for home users, a better than nothing approach, whereas business anti-virus is a much more sophisticated total coverage solution to fully protect both PCs and notebooks as well as any onsite servers your organisation may have.
Due to the vast amount of information and data being shared between companies and staff as well as downloads from the internet, it is easier to have anti-virus in place within your business. Without a good solution in place, your enterprise would be subject to multiple infections.
Businesses can be attacked by either a random cyber attack or a targeted attack. For this reason, it is very dangerous for a business not to have a cybersecurity plan in place. Please speak to your account manager to arrange a full proposal.
Horizon Contact enables you to connect with your customers anytime, from anywhere; effortlessly managing interactions across multiple channels. Recognised as one of the most innovative cloud-based telephony and virtual contact centre solutions on the market, it provides personalised customer journeys, every time.
Yes. The unique design of the Horizon Contact platform means uptime can be guaranteed at 99.999% with an industry-leading RTO and RPO of just 60 seconds.
Speech analytics is a feature available as part of 8x8’s Contact Center solution. Calls handled by 8x8 Contact Center can be recorded and analyzed via speech analytics.
Yes, overhead paging is supported.
Teams users will not be able to leverage 8x8 Call Park.
Standard Configurable address per user is provided by 8x8.
Support for dynamic location is not available.
As 8x8 has no visibility into Microsoft Teams presence information, users can still receive calls when they are not available, whether they set that manually or if they are on a Teams call or in a Teams meeting.
With the availability of new Microsoft presence APIs, 8x8 is looking at adding reciprocal presence indication as part of the 8x8 Voice for Microsoft Teams product roadmap.
No. Because user endpoints (soft clients, or Microsoft Teams phones) are on the Microsoft Teams network, 8x8 cannot monitor the quality of those endpoints. However, Microsoft does provide some statistics on the quality over the Teams to O365 portion of the call.
Any call that uses the 8x8 network can be recorded, such as Teams to or from the PSTN, or Teams to and from 8x8.
Direct calls between Microsoft Teams users cannot be recorded.
Because 8x8 is used to capture voicemails, those voicemails will be delivered via email.
Voicemails are not available to be viewed in the MS Teams client.
No, those calls are not tracked or recorded by 8x8.
Direct transfer to a call queue or ring group is supported.
Consultative transfer is not supported.
In general, any call placed or received in Microsoft Teams that touches the 8x8 network will be captured and available in 8x8 Analytics. Information that will not be captured in 8x8 Analytics includes:
Users can have an 8x8-supported phone device.
For Teams to Teams calls only MS Certified Devices will ring. In this case, standard 8x8 provided devices will not.
Microsoft Teams itself does not natively support SMS, and the 8x8 Voice for Teams integration extends only to back-end processes, not to embedded integrations or applications. So 8x8 SMS and Meetings are not supported features of 8x8 Voice for Teams. If needed, a service administrator can provide their users with access to 8x8 Work credentials so they can log into Work Desktop and use features such as SMS and Meetings.
While it's possible to use the 8x8 Work Desktop and Work Mobile apps with Voice for Teams, it is generally not recommended. Calls made using these apps will not appear in the Microsoft Teams interface, and Teams to Teams calls will not appear in Work Desktop or Work Mobile.
Only Microsoft Teams browser, phone, and app endpoints should be used.
Microsoft
Microsoft Office 365 Enterprise service with either E5 licenses, or with E1-E4 licenses and the Phone Service add-on.
8x8
An 8x8 X Series account.
One 8x8 X series License (X1-X8) must be assigned to each user of Microsoft Teams.
MS Teams licenses must be applied to your account in the 8x8 Admin Console, with one license assigned to each user of Microsoft Teams.
Implementation services are required for all 8x8 Voice for Microsoft Teams deployments.
Configuration
Setting up the service must be performed by one or more administrators who have access to admin functions of both Microsoft Teams and the 8x8 Admin Console.
8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with the Microsoft Phone System, which creates a seamless, behind-the-scenes integration of the 8x8 phone service into Microsoft Teams. So in essence, the 8x8 Voice for Teams service provides enterprise-grade telephony and global PSTN connectivity to customers who want to retain Microsoft Teams as their sole collaboration interface.
Brand your team's meeting spaces by adding your organization's logo, and add a custom background color or image to enhance your meetings with your organization's look and feel.
If a participant joining via their desktop app needs something clarified, such as how to use a piece of software you are discussing, you can send a request to connect to their desktop if you have joined from your desktop app or via desktop browser. Once the participant accepts, they begin sharing their screen so that you can take remote control of their desktop; this allows you to answer the participant’s question and demonstrate the solution to all participants in the meeting.
As an administrator for 8x8 Work via 8x8 Admin Console, get an overview of your organization’s 8x8 Meet usage and quality at any time!
If you are joining from your desktop app or via a browser on desktop, you have the ability to instantly share a web page, presentation, or app window on your desktop with meeting participants!
If you want to quickly scan through what was said in a meeting without sitting through a full-length recording, or find it difficult to hear what is spoken while you’re in a meeting, simply activate real-time meeting audio subtitles, and then view a transcript that contains all subtitles that were generated during the meeting!
Record meeting audio, video, and content sharing, and distribute recordings among participants for future reference.
Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile Colombia Costa Rica Croatia Cyprus Czech Republic Dominican Republic El Salvador Estonia Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland Israel Japan Latvia Lithuania Luxembourg Malaysia Malta Mexico Netherlands New Zealand Norway Panama Peru Poland Portugal Puerto Rico South Korea Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Thailand Turkey United Kingdom United States Vietnam
Integrate 8x8 Meet with one of the following calendars to take advantage of the convenience of your usual calendar app and the power of 8x8 Meet! Simply schedule in your calendar, and with one click or tap from your app, add a meeting to your scheduled event. Apple Calendar Google Calendar Microsoft Exchange Office 365 Outlook.com Via our downloadable meeting plug-ins, combine the convenience of scheduling from start to finish in Google Calendar and Office 365 with the capabilities of 8x8 Meet.
All new customers onboarded are provided with training from our 8x8 accredited support team members to you and your business. In addition, there is a comprehensive support section to the platform advising most of the ‘how to?’ questions you may have.
Recommended: ADSL2+, FTTC, FTTP, Fibre Ethernet Recommend minimum: 1.5 Mbps down and 384 Kbps up
Audio input: desk phone, computer, or headset microphone Audio output: desk phone, computer speakers, or headset
Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer
Our dedicated Exchange servers provide the perfect platform for your business emails. We know how important keeping emails can be, with our range of storage capacity you won’t ever need to worry about the lack of storage. Mailboxes are available with the following storage sizes:
10GB
25GB
50GB
Our Exchange servers are backed up daily for that added insurance, meaning any missing emails are easily recoverable.
Transferring your domain to us is very easy as our engineers will help you every step of the way. We will manage every aspect of your domain from DNS records right down to emails.
We offer a wide range of web hosting packages, from shared platforms to dedicated web hosting packages. Our shared platform is ideal for those with small websites or blogs and is managed by our expert server maintenance team. Dedicated web hosting allows you to have full control of your platform, with bespoke allocated resources to meet your requirements.
We have our own datacentres here in the UK, allowing us to offer a wide range of managed VPS hosting services at great prices. All of our servers are up to date with the latest cyber security protocols and monitored daily. Our engineers are on hand to help assist with selecting the right VPS package for your needs.
Our extensive range of options includes monitors, desktops, switches, routers and more. Our experts provide professional solutions based on the exact requirements you need from start to finish.
We use top of the line hardware to provide all of our customers with a fully optimised and stable Wi-Fi platform. Whether you have a single office or a multi-story facility, we can provide a network solution throughout your business to ensure no drop outs or black spots ever occur.
We build custom PCs, laptops and servers for a wide range of uses - from systems development to high end gaming. Our engineers are on hand to give you expert advice to help you make the right decisions.
We know printing can be costly and there is often the worry that inks will run out unexpectedly. Therefore, our partnership with a managed printing solution company can help cut costs and reduce your carbon footprint. Our engineers will help with planning, implementing and aftercare so you have one point of call for any issues.
Our dedicated engineers will liaise with all of your hardware and software vendors to ensure the issues are resolved swiftly allowing you to focus on the more important issues of your business.
Backups are generally performed daily to prevent any loss of company data, normally to a single location point. Disaster recovery is planning for a likely event where a full system recovery is paramount, which outlines recovery time and processes to allow your business to continue.
Every business needs that extra peace of mind knowing that their IT system are managed throughout the day and night. Therefore, we recommend our optional 24/7 service (including weekends and bank holidays) to help guarantee any issues raised can be swiftly resolved.
Ad-hoc is a cost-effective way to get the support you need without the commitment of a contract. Ad-hoc support is ideal for smaller companies who would like to pay as you go.
We offer a range of IT Support packages which include remote support within a 4-hour response time and proactive monitoring of all of your IT systems which allows our engineers to prevent problems before they occur. We will also provide you with a dedicated account manager. All of our packages cover servers, PCs, mobile devices, and phones systems. Additional on-site options can be added to any package.
The recording of calls is included with all X series licenses, whilst the storage of call recordings can be chargeable depending on license type and duration of storage.
Audio is recorded in stereo, with separate streams for agent and customer, making it easy to understand agent demeanour and quality as well as customer sentiment.
Support PCI, HIPAA, GDPR and other compliance initiatives while recording up to 100% of interactions.
Automatic or on-demand pause/resume functionality allows specific portions of interactions, both screen and audio, to be redacted during and after the conversation.
8x8 Recording is an easy-to-use, full-featured interaction recording solution with a simplified interface and search capabilities. It provides encryption for audio and screen recordings.
IM and SMS chat: Send and receive IM and SMS from your co-workers and business contacts on the go, and access chat history with each contact.
Team Messaging: Discuss important projects and tasks in a public chat room open to all your colleagues, or in a private chat room with your team.
Meetings: Collaborate more effectively with your colleagues with powerful audio and video conferencing capabilities, all from the convenience of your device.
Contacts: Access your contacts easily for communication, view contact info at a glance, create personal contacts, and mark contacts as favourites for quick access.
Receive faxes: Access and manage faxes received via 8x8 Work.
Presence status: Leverage automatic and manual presence capabilities to let coworkers know your availability, and keep your contacts posted on your availability via custom status messages.
What Languages are supported on 8X8 Work?
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Latin America and the Caribbean)
Spanish (Spain)
Swedish
Call management: Place, receive, and manage calls from your device, and review your past call history.
Data usage control: Control your mobile data usage for 8x8 Work calls by switching to Wi-Fi.
Improved call quality via mobile minutes: If you are in an area with poor signal strength, use cellular minutes to improve call quality.
Call forwarding: Forward your calls to different extensions within and outside of your system, or to voicemail. This enables you to have complete control over where your calls are going.
iOS mobile devices, Android Mobile devices, Amazon Fire tablets.
With 8x8 Work for Mobile (formerly known as the Virtual Office mobile app), stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, at home or at work.
Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.
Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.
Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer
This version of the Virtual Office desktop app supports the following languages:
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Spain)
Swedish
As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.
The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to:
As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.
8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to:
Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.
Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.
8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.
We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.
Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.
Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.
Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.
Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.
Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer
This version of the Virtual Office desktop app supports the following languages: Dutch English (UK) English (US) Finnish French (Canada) French (France) German Italian Portuguese (Brazil) Spanish (Spain) Swedish
As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.
The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to: Deliver screen pops of critical customer information to make every agent interaction more efficient. Solve customer problems more quickly and increase customer satisfaction. Integrate and combine information from other software and sources on the same screen.
As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.
8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to: Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories Boost productivity and agent performance through more productive coaching Reduce costs associated with agent churn by immediately identifying and rectifying problem areas
Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.
Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.
8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.
We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.
Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.
Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.
We offer hassle-free, preconfigured routers using zero-touch provisioning. Depending on your router requirements are the sales department will be able to recommend the best one to suit your requirements.
SOGEA is a data-only, broadband service whereby it does NOT include a voice service. Therefore, a separate order must be placed with us for one of our hosted or SIP services, if you wish to keep and port your existing telephone number associated with your phone line.
Care levels allow you to place the importance on the service ‘fix time’ depending on your needs. At present only the standard care level is available however enhanced/premium options will be available later. Standard Care is available Mon-Fri (0800-1800), 40 working hours, Regional Public and Bank Holidays. Allowable parked.
SOGEA uses the same technology as current FTTC product. Fibre technology is used from the local Exchange to the PCP (green street cabinet) and then copper from the PCP to the premises.
New SoGEA connection is 5 working days. Migrating a SoGEA connection is 10 working days. Modifying a SoGEA connection is 1 working days.
Current speeds available to order are; SoGEA 40mb download / 10mb upload / Available to 28 Million SoGEA 55mb download / 10mb upload/ Available to 28 Million SoGEA 80mb download / 20mb upload/ Available to 28 Million SoGFast 160mb download / 30mb upload/ Available to 2 Million SoGFAST 330mb download / 50mb upload/ Available to 2 Million
SoGEA connections are fully un-metered unless otherwise advised and are provided with a range of IP options.
SoGEA is currently available at over 28 million UK premises.
If you are upgrading from ADSL to SoGEA it will be upgraded with us at zero cost for new and existing customers.
With SoGEA you have a simplified ordering process = no single line means no more simultaneous line and broadband orders or dual fault journeys.
With a SoGEA connection you can expect a much more responsive resolution time as you’ve got a single solution with a single business broadband provider.
As SoGEA is combined broadband and business line rental the cost is slightly lower than a traditional business PSTN line with broadband.
All traditional single line and business broadband orders will no longer be able to be ordered from 2023.
As part of the BT Openreach PSTN & ISDN switch off in 2025 all businesses will be required to have a SoGEA business broadband connection. Therefore, it makes sense to order SoGEA now and avoid the expense later.
Previously you were required to have a single PSTN line to order your business broadband upon. BT Openreach moving forward are delivering Fibre Broadband and G Fast Fibre on a single order. This means there is no need for to have a single business line or order a business line separately.
The Single Order business broadband services which are replacing traditional broadband are: FTTP SOGFAST SOGEA SOTAP
SoGEA stands for Single Order Generic Ethernet Access.
Voice push campaigns can be incorporated into an omnichannel send. Allowing you to integrate SMS messaging into your voice broadcasts maximising your contact rate.
Once you start a voice push campaign it can be paused mid-campaign allowing your agents to answer any calls which have been generated before continuing to generate leads.
Our voicemail detection service will know when a voicemail has been hit allowing you to leave your preferred message within the users’ voicemail box.
There are no limitations to the number of voice pushes that can be provided, only the number of concurrent voice push lines which are in use at any one point being a maximum of 90.
Only calls which connect are charged. Calls which ring out without being answered are not charged on.
With our Voice Push campaign service, we can set up and send Voice Push messages on your behalf.
Any company looking to take advantage of maximising sales, debt recovery, updating a large number of employees or customers will benefit from using our Voice Push broadcasting services.
We offer reporting within our SMS platform as standard as we believe it’s an important aspect for our customers to know which SMS’ are delivered, removing them and additional cost moving forward.
Currently we have our QA platform already integrated into our SMS platform to provide comprehensive surveys to our customers and calibration against agent insight. HLR lookup is another service that is available within the SMS platform allowing customers to check numbers are active prior to texting them.
In line with our ISO27001 security standards all customer information is securely stored within our partnering data centres. Access is restricted based upon role to facilitate supporting your business.
An SMS platform can be setup and readily available within 3 working days from point of order.
Text messages are generally billed via payment in advance. We can invoice monthly for your SMS sent the previous month however this is subject to a satisfactory credit check and may involve validation.
We can provide multiple ways to facilitate your text requirements. Including a dedicated short-code, a shared short-code or a long number, depending on your preference.
We will only use UK paths to deliver SMS for our customers as it’s the only way to provide a guaranteed quality of service and comprehensive reporting?
Our SMS platform has been built by another company within our group. Therefore, development is always an option for clients depending on availability and costs.
International and premium numbers are barred from our SMS platforms as this is often associated to fraudulent activity. If you have a requirement for either of these options, there is a comprehensive validation process which we ask you undertake.
You can build call plans which align with your operating hours and business needs. Schedule call routing in advance according to your business hours and call handling requirements and use call divert options to maximise your call handling potential, improving productivity and customer service levels.
Simple graphs of your inbound call statistics help you to track calls. Snapshot data provides you with results of calls handling performance enabling you to make informed decisions.
You can manage what happens to your calls when your office or shop is busy or when closed; divert calls during these times to another location or mobile and never miss a call again. You can record calls for compliance or training and report on your company’s productivity.
You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and manage queues with optional queue breakout and overflow preferences to an alternative, destination, announcement or voicemail service. Project call data onto a wallboard to provide immediate feedback to call handling agents and their supervisors.
Yes, with Inbound, you can cater for business continuity in the event of a disaster or unforeseen event by instantly redirecting calls to another site.
Using Horizon’s advanced call recording, you can record calls for a user via a handset, softphone client or mobile. Therefore, tracking recordings per user not device.
Horizon has call recording inbuilt as standard. Deeply integrated into the cloud platform you have control over your calls via the GUI interface. Call recordings can be accessed, played back and downloaded.
Listening to your customers can offer a valuable insight into your organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence. Gamma’s intuitive and secure call recording solution is deeply integrated with Horizon’s cloud platform, giving direct control to you over both your telephony and your call recording solution.
Integrating your telephone system with your CRM or business systems can increase business productivity and improve customer service levels, with reduced call times and caller recognition. There are many CRMs our hosted phone systems will work with out of the box, including Salesforce, Zoho, Outlook, Google, Bullhorn and Sage.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
As our hosted phone systems are managed within the cloud there is no on-site hardware that needs to be maintained. The phone system is continually upgraded, benefiting you as our client.
Our hosted phone systems will work with any data connection, subject to your firewall and router configuration. Whilst we cannot guarantee QoS across your existing internet connection, providing you have sufficient bandwidth (recommended at 100kbps per call) your hosted calls will work without issue.
All data is stored with Microsoft in the UK and all accounts are permissioned and password protected. We also include a free IP lockdown service limiting who can access the system from outside the business.
We have a built-in authentication system with the right permissions that allows users to reset their teams’ passwords by the click of a button.
Other than the monthly fee there are no hidden charges to AuditWise. We help with the initial set up and induction, then continued support going forward.
Yes, you can upload files to the audits within AuditWise whether they are audio files, transcripts, photos etc
AuditWise has been developed to ensure that it is intuitive and easy to navigate around. There are helpful hints available when building a scorecard and even some ready-made templates to save you starting from scratch. Our team are also on hand to help with any questions that you may have.
AuditWise can be used to audit all types of customer interactions, processes, physical locations and assets.
There is no limit to the number of users that can be added.
Access to AuditWise can be controlled by managing the IP addresses that are permitted to access your account. You can add or delete the relevant IP addresses as necessary.
If you choose to upgrade to a full account with AuditWise, any data that you have entered during the free trial will be retained. Alternatively, the data will be deleted from the system if you choose not to upgrade.
Simply enter your details into the form on the website or contact one of our Sales Team who would be happy to get the trial started for you.
Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard Included.
A business dashboard that helps you manage your telephony resources and usage cost-effectively. Akixi 1000 provides comprehensive real-time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real-time. Desktop Wallboard Included.
A basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports, cradle to grave call reporting and trend analysis by multiple intervals such as half an hour, per day, per week or per month.
Akixi 2000 provides powerful ACD call centre reporting and our most advanced call analytics service. Effectively monitor and measure your ACD agents’ statuses, do-not-disturb activity and general performance. Identify performance issues and areas for improvement, find out which employees are performing above or below required norms, improve staff training and enhance the efficiency of the entire team. Our call reporting software records time on duty, average call times, multiple call queues and not-available states – the perfect call centre reporting solution to help drive improved customer service.
Displays real-time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.
You are now able to view your Desktop Wallboards on smartphones and tablets. Obviously in addition to desktop.
Usually calls are recorded for a specific need. Typical reasons are legal compliance, coaching and training, quality control, fact verification and risk mitigation.
Under RIPA it is a tort to record or monitor a communication unlawfully. This means that if you think you have suffered from unlawful interception of your phone calls or e-mails you have the right to seek redress by taking civil action against the offender in the courts.
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements of all relevant legislation must be complied with. The main ones are:
No. So long as the reason for the call recording is for regulatory reasons, to provide evidence of a business transaction, to ensure quality standards are maintained, to prevent crime, ensure correct usage of a telephone system.
No. as long as the recording or monitoring is done for one of the previously mentioned purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:
We have multiple partnering agreements for our Ethernet Leased Line agreements. Utilising a close relationship with BT, Vodafone, TTB and Virgin we can ensure that we can obtain the most competitive pricing for your Ethernet Leased Line quotation.
Here at UK IT Networks we don't operate multiple queues. We provide each and every customer a dedicated account manager. So if you ever encounter an issue or query with your Internet Leased line, one call to your account manager or our dedicated support team is all it takes to find resolution.
As standard, Internet Leased Lines are highly resilient. We offer a 99.985% protected circuit availability SLA. We are aware some ISP’s provide a 100% SLA, however you’d probably find that all service credits will work out similar should you ever encounter an outage.
We offer all of our customers failover connectivity for their Ethernet Leased Line ranging from ADSL2+, FTTC to an alternative carrier's Ethernet. Using Cisco technology our failover is provided using HSRP. If we provided one Internet Leased Line over one BTW and the other over Vodafone, both would have their own managed Cisco hardware, mapped with the same IP addresses, failing over to each other in the event of a network outage.
Unless stated otherwise all our Ethernet Leased Lines are provided with a managed Cisco router. Which Cisco router is provided will depend on what sized Ethernet Leased Line you take in order to provide optimum performance at all times.
All of our Ethernet customers Leased Lines are monitored within our NOC 24/7/365 to ensure consistency in performance and immediate response to service issues.
Installation times are subject to survey and can change from order to order, however as standard; Ethernet First Mile can be delivered in 30 working days. Ethernet Leased line can be delivered in 60 working days.
Our customers can upgrade their Ethernet Leased Line speeds at any point. However they may need to consider what their Ethernet Leased Line bearer speed is. For instance if you have a 10Mbps Ethernet Leased Line on a 10Mbps bearer, you are at the maximum speed of the Ethernet Leased Line already. Therefore we would need to install a new connection to meet your requirements. Upgrades are subject to increase in rental charges.
It’s standard within the industry that all quotations make the assumption that existing fibre is present and available for use to deliver an Ethernet Leased Line. A site survey will be carried out to ascertain whether the correct fibre provisions are available to use. A survey is normally completed immediately after you have placed your order for Ethernet.
Using Converged Ethernet your business would make cost savings by consolidating voice and data. You can have full confidence in partnering with the market leader in VoIP telephony delivery.
Ethernet is provided over a dedicated network which is not shared with other businesses. This ensures that your Ethernet Leased Line offers 100% of the bandwidth you’ve been quoted, regardless of times, network restraints and other businesses' demands.
We provide Ethernet in different flavours, from 1Mbps up to 10Gbps. Ethernet First Mile range from 1Mbps to 35Mbps, depending on the distance from the exchange. Ethernet Leased lines speed typically range from 10Mbps to 10Gbps.
An Ethernet Leased Line is a dedicated connection between your premises and the internet. Unlike traditional broadband, Ethernet Leased Lines are uncontended; ensuring you get the bandwidth speeds you have subscribed to. Ethernet Leased Lines are ideal to support applications such as Voice (VoIP), video conferencing and large data transactions.
The target level for Jitter is <±45ms. In order for voice to be intelligible, consecutive voice packets must arrive at regular intervals. Jitter describes the degree of variability in packet arrivals, which can be caused by bursts of data traffic or just too much traffic on the line. The target level for Packet Loss is <2%. Packet Loss is measured in terms of packet delivery and is defined as the percentage of packets sent that reach their destination within a certain time. Packet loss is a common occurrence in data networks, but devices/applications are designed to simply request a retransmission of lost packets. Voice traffic can tolerate no more than a three percent loss of packets before callers experience disconcerting gaps in conversation.
Understanding the importance of voice connectivity, we have set a stringent SLA which governs our Assured connections. Assured broadband, which includes a managed Cisco router, has a 22-hour SLA fix time. Router replacements are targeted for the next working day. All our circuits are diagnostic checked from our network as soon as a fault is reported.
Moving your existing broadband connection to us is very simple. You no longer need to ask for a specific code from your incumbent, the transition is driven by us. We have a specialist provisioning team who will make the migration and update you along the way.
We only place our broadband connections on networks that are 'business broadband exclusive'. This ensures that our network is not heavily congested with residential internet usage, allowing your business to benefit from high speeds through the network at all times.
Having your broadband with us isn’t compulsory, however, is very much encouraged. Not only do we make our IP offerings more commercially attractive for you to move both, supporting your IP services is dependant in your internet connectivity. Poor internet leads to poor quality of calls and managing both allows us to maximise uptime and provide a single point of contact.
It’s currently available to over 90% of business customers, with fibre converged availability increasing weekly.
Using our intelligent broadband network and the advanced features of the Cisco routers, we are able to provide a QoS-enabled service that means you can enjoy consistently high-quality voice, backed up by a performance SLA that is unhindered by any other data transferred across their single, converged connection.
If you're looking for a business broadband connection that can provide you with service reliability, great value for money, UK-based support and services at speeds tailored to your business then our converged broadband solution is right for you.
Converged Broadband is ideal Small to Medium businesses and home workers where the cost of a second line for IP telephony is too prohibitive – the cost savings gained from consolidating broadband and ISDN connections offer a considerable cost saving to a widened market.
A voice assured broadband connection has been specifically designed and modified to ensure voice quality can be delivered for the number of concurrent voice calls you require. Connected via a managed router allows us access to monitor your connectivity levels day-to-day.
UK IT Networks will provide a target service availability of 99.95% for our core network, so have peace of mind that are Assured connections are highly resilient. The Service Availability relates to the service from the core network to the IP Telephony platforms.
When faults occur all support calls are dealt with by our UK based support team. Out of hours calls are routed to our out of hours support team which are also UK based. Our customers are allocated a dedicated account manager whom they can route any enquiries through Monday to Friday.
Download speed is the rate that information is received over your broadband line. For example, the time it takes to download software from the internet onto your computer is determined by the download speed available.
Yes our minimum term is 12 months but we also offer 24 or 36-month contracts.
Deciding on what bandwidth your business needs is dependent on different factors, such as the number of employees and operations that you carry out (email, online banking, VoIP, downloading and uploading files, remote access, video conferencing, and more). Our fibre FTTC Broadband package is ideal for home workers who require high speeds or small (1-26 users) to medium (26-99 users) businesses. If you’re still not sure which broadband package is right for you please speak to a member of our sales support team 0344 324 8585.
You will own the audio once they have been provided. However please bear in mind they can only be used internally or for the purpose you recorded them for. I.e. phone system recordings cannot then be used for radio advertising.
Our agreements with our artists are based on time. Which means that if an artist has to record a single voice recording it's not commercially viable for them to visit a recording studio. If however you take more than one voice recording, no setup charge will be associated with your order.
Our recording artists charge for time in the studio. Therefore, if you order a low number of recordings there will be an additional charge added to meet our recording artists minimum charge.
We can accommodate 99% of phone systems where an professional voice audio file can be uploaded. If you're unsure, speak with one of our account management team whom will be able to assist you. Orders made via the website or through our sales desk are priced the same.
As standard our artists are available to make your professional voice recordings. We try and advise customers that our recording artists are like everyone else and have commitments. Therefore, around festive periods and bank holidays you may find that their availability is limited.
Once you’ve placed your order, our account managers will ensure that we have a really good understanding of what you are expecting. Including understanding any pronunciation requirements you want to specify. Once we’re received the recording back from the artist, if you’re not happy, we will work with our artists to correct your concerns.
At the point of order you advise us of your preferred voice recording format. However if you're unsure we can advise the majority of formats for phone system voice recordings. If your voice recording requires changing, our support desk will make the changes and resend in your preferred audio type.
Whilst we’ve tried to ensure our pricing is competitive as standard. We can offer aggressive discounts for a high number of recordings made at the same time. As professional recording artists charge for time, recording multiple recordings at once can benefit from lower pricing. Email our accounts managers for a bespoke quotation sales@ukitnetworks.com
We’ve partnered with an international voice over agency to fulfil our multi-lingual voice recording requirements. Therefore, enabling us to offer voice recordings in over 170 languages.
Taking any of our voice over packages will allow you to mix artists to fulfil your recordings. Therefore, your preferred artist can be selected based upon what image you are aiming to give the customer.
A high volume of our orders are single voice recording purchases. Within the selection menu simply select 'no-contract' and the pricing we offer has no contract associated.
Upon submitting your order recordings are made within 48 hours depending on artists availability.
Payment can be via BACS or credit / debit card over the phone. Existing customers benefit from longer payment terms and they’ll be added to your monthly invoice.
As standard they are sent via email in your requested format. Larger quantities of professional voice recordings are provided via SFTP.
All recordings are de-breathed and cleaned prior to sending them on to you. De-breathing the recordings is taking the breaths out and replace them with silence, for a professional delivery to you and your customers.
If you take one of our phone system solutions from us, we’ll provide free professional voice recordings. Including; welcome message, out of hours message and hold music or auto attendant.
We have a catalogue of music selections you can choose from. However, if you’d prefer to provide your own music, providing you have the necessary licenses, we can add this to your recordings.
When you take out a service from one of our networks, porting your numbers between carriers is something we facilitate for 95% of business mobile customers.
A common misconception with business mobiles is customers can always get a better commercial deal direct from their network. As a reseller of multiple networks, we’ve got the advantage of placing our customers with the best deal that’s available within the marketplace.
Our range of business mobile deals across multiple networks allows us to offer packages for single users, shared business users with unlimited calls and SMS packages. International roaming packages make our offering commercially aggressive whilst removing the issue of network coverage.
Currently there is no integration with the Teams mobile app i.e. incorporating call control elements. However, given Microsoft maintain all signalling and media in Teams when using the app, then external calls will continue to route.
We will provide a Configuration document to support this, although can take no responsibility for the Microsoft environment itself.
Numbers are configured and managed within then Microsoft Teams customer tenant. The Microsoft environment handles all call control and number management.
Not all O365 licences need to be aligned to a Phone System Licence, but Yes, every user who requires voice enablement will requires a Microsoft Phone System licence. As an example, a customer tenant may include 1000 users, but you could choose only to enable a subset of those users for PSTN voice, say 800. All users aligned to a Phone System Licence would need to be matched to Microsoft Teams – Direct Routing enablement. In this scenario, all 800 would need to be declared. If these figures, do not align, then some identified users would not be recognised and would be unable to make/receive calls.
At present our primary focus in UK based businesses only. However, it is possible to deploy SIP Direct Routing for MS Team internationally with some important caveats. Calls between MS Teams users who are part of the same MS tenant will be on-net calls and therefore FOC. Calls from a MS Teams user based outside of the UK to a UK geographic or UK mobile number will use the available minutes bundles where applicable. Calls from a MS Team user based outside the UK calling a local number (a call from Germany to German number for example) will be charged as an international call.
No, there will be a charge for all international calls, these charges can be found on the IP direct off-net rate card or the Call Traffic Prices Tool (filter by IPDC off-net).
On the IP direct off-net rate card or the Call Traffic Prices Tool (Filter by IPDC off-net) both available on the Billing page of the Gamma portal.
We will charge the remaining contract term.
Yes, the product is inherently flexible to adapt to the changing business environment. However, within the T&Cs there is a caveat that should you terminate within contract, you must be within 50% of the maximum number of users within the contract term.
Yes, the available minutes are aggregated across all users.
2000 minutes to UK geographic per user, per month on a 12 month term, with an additional 2000 minutes to UK mobile per user, per month on a 3 year term.
There is a choice between 12 months or 3 year contract term lengths. A 3yr contract term includes the UK mobile minutes bundle.
The product is priced per user, per month and depends on the total number of users:
If your phone system is new, it is likely you will have the capabilities to connect SIP trunks without too much fuss or cost. What you may need is an additional SIP card or licenses which you will need to obtain from your phone system supplier or Maintenance Company. If your phone system cannot support SIP then now may be the time to look at a hosted solution. We have 1000’s of users currently enjoying the benefits of Horizon today.
A SIP Trunk is carried across your existing data network. This removes the requirement to have expensive BT Openreach line rentals. SIP trunks are more flexible than normal PSTN lines. They allow you to present multiple numbers to your customers, and the number your business uses day-to-day is not subject to your location – it can be any number.
Whilst you can run SIP Trunks on any data connection we recommend using one of our designed data circuits, either assured IP, converged or Ethernet. SIP calls require bandwidth, and if you do not have sufficient bandwidth on your existing data circuit it is likely you will experience disconnected calls and jitter.
Generally the answer would be YES. SIP trunks are cheaper than ISDN30e and ISDN2e line rental, and call costs are lower when utilising SIP trunks, including zero cost site-to-site calls. However what is sometimes overlooked is the internet connectivity to deliver your SIP calls. As mentioned in the SIP reliability question, to try and push SIP calls across a low-end data connection could have a disastrous impact on your business.
Providing you choose the right partner, YES. SIP calls can become problematic if:
We ensure that our solution will work within your environment before we put pen to paper. We offer data connections that suit your expansion rates, our SIP partner is the largest provider of VoIP in the UK, and should your phone system not be up to the task we can recommend our hosted solution, Horizon.
In most cases, YES. Geographic number porting is quite simple and painless. We can port your geographic number from most Tier 1 carrier networks. 95% of the time customers port their geographic number from ISDN or analogue BT Openreach lines to our SIP trunking solution.
SIP Trunking is our preferred replacement for traditional ISDN. It connects your phone system to the PSTN via broadband, FTTC or Ethernet connectivity. Our SIP Trunks work seamlessly with each of the leading IP phone systems in the UK marketplace. Compared to ISDN our SIP trunking service is less costly per channel and more flexible in how and where geographic telephone numbers can be used. It’s also quicker to install and provision and, as standard, it delivers extremely robust business continuity.
Our account management team will make a no obligation cost comparison of your existing ISDN services. We’ll provide your business with a presentation of transferring services like for like, whilst also advising what are the benefits of moving to SIP or a hosted telephony solution.
In a nutshell, it’s a bolt on service for our SIP trunks which offers an array of call control features and SIP trunk services.
SIP stands for ‘Session Initiation Protocol’ which is the protocol that controls setting up the call and tearing it back down again. A SIP trunk is a virtual telephony line that connects your office to the outside world using a data connection instead of an ISDN or analogue phone line. SIP trunks carry your voice calls like an ISDN circuit would, generally at a lower cost. SIP calls between two SIP-enabled sites are zero cost as the call remains on-net.
We are proud to still be offering a 24x7x365 UK based customer support team, in addition to a desk based account manager. We understand the impact it would have on your business if your 01/02 numbers stopped working. For this reason it is important to us, to ensure that communications are not jeopardised by routing the calls over-seas.
We provide your 08/03 numbers will all the services listed on our features page. This includes network call recording, queuing, auto-attendant, hunt groups, call ratio, fax to e-mail, advanced stats and more.
We provide your 01/02 numbers will all the services listed on our features page. This includes network call recording, queuing, auto-attendant, hunt groups, call ratio, fax to e-mail, advanced stats and more.
All our 01/02 numbers are provided with a 99.995% up-time guarantee for delivery of voice.
If you have taken a number from a single switch carrier, or a provider that doesn't have porting agreements with our partners, we can introduce a new number range, and slowly phase that number into your environment. For instance, if you have an 0844 number we can't move, we will give you a new 0844 number, and mirror exactly what your existing number does. This will allow you to change where your number is advertised immediately in places such as your website and e-mail signatures. Stationery and other places where your 08/03 numbers are printed can remain active on your old number, and when you come to reprint your stationery you can seize this opportunity to display your new number.
In order to port your 08/03 number to UK IT Networks, we need 3 documents, 2 of which completing.
We suggest our customers take a batch of each number range. So rather than a single London 0207 geographic number, we’d provide 5. This way you can mix up which numbers you are presenting.
Yes. Our numbers are ranked via a ‘star’ system. A 1* 01/02 number would be a standard grade number i.e. ending 6305, where as a 5* 01/02 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by emailing sales@ukitnetworks.com or calling us on 0844 324 8575.
Yes. Our numbers are ranked via a ‘star’ system. A 1* 01/02 number would be a standard grade number i.e. ending 6305, where as a 5* 01/02 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by emailing sales@ukitnetworks.com or calling us on 0844 324 8575.
We empower all our customers to re-direct their own 01/02 numbers. For each 01/02 number you have with us, you will have the functionality not just to re-direct your calls you can also add a variety of over network services.
If your 01/02 number is ordered before mid-day, it should be made live the same day. Otherwise it’s the next working day. We take time to ensure your 01/02 number is connected correctly, so would rather take the extra few hours to make sure you have the access you need than rush your 01/02 order through. We also strongly advise that you do not, publish, market or disclose your 01/02 number until it has been confirmed as live.
Your ISDN30e or SIP provider will need to have presentation type 3 or 5 enabled. BT Openreach, Virgin Media, Cable & Wireless are all fixed line providers that can support this service. If you find that you cannot present multiple geographic numbers, then it may be worth speaking to one of our sales team about transferring your services to us.
Your ISDN30e or SIP provider will need to have presentation type 3 or 5 enabled. BT Openreach, Virgin Media, Cable & Wireless are all fixed line providers that can support this service. If you find that you cannot present multiple geographic numbers, then it may be worth speaking to one of our sales team about transferring your services to us.
01/02 numbers can be pointed to a mobile, and to an international destination. However make note, that doing this will add an additional cost to your business to receive calls. You may want to look at a higher cost number such as an 084 or 087, which can absorb the diversion leg within the rebate. We can confirm what the cost would be by emailing sales@ukitnetworks.com or calling us on 0844 324 8575.
Yes you can point as many virtual geographic numbers as you like back to a single number. Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each campaign 01/02 number.
Yes, most companies use multiple 01/02 numbers as a way to track advertisements. Using 01/02 virtual geographic numbers gives your advertisement a seemingly local presence. You can use hundreds of 01/02 numbers, all of them point back to their contact centre main number or to predefined distribution groups. Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each marketing 01/02 number. This will allow you to see what your return on investment is for that particular campaign.
All callers will be able to call your 01/02 number from the UK and from abroad.
We only port our numbers on to Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 08/03 numbers.
We only place our numbers on Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 01/02 numbers.
01/02 numbers are ideal if you are trying to give the impression of a local presence within that particular area. For instance your offices may be based in London, however you want to drive a local campaign in Manchester. You would use an 0161 for the marketing advertisement, which would then route calls to your London office. There are thousands of geo numbers that are used virtually in the U.K that you probably didn’t know you were calling. The caller pays a local or national cost, whilst the business pays to receive the call, unless delivered over our SIP solution.
Yes. Our numbers are ranked via a ‘star’ system. A 1* 08/03 number would be a standard grade number i.e. ending 6305, whereas a 5* 08/03 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by contacting sales@ukitnetworks.com or calling 0844 324 8575.
All ported numbers can be pointed to a mobile, and an international destination. However, in doing this it will add an additional cost to your business to receive calls. You may want to look at a higher cost number such as 0871 which can absorb the diversion leg within the rebate. We can confirm what the cost would be by contacting sales@ukitnetworks.com or calling 0844 324 8575 We empower all our customers to re-direct their own 08/03 numbers. For each 08/03 number you move to us, you will have the functionality to re-direct your calls and you can also add a variety of over network services.
We have worked with a number of customers to change their 08/03 number to a different numbering strategy. As an example, a revenue-generating number for a sales line, wouldn't have the same response as a 0800 or 03 number. Using our experience and technology we can set a time frame, and work with you to slowly phase out and replace with a new number.
We are proud to still be offering a 24x7x365 UK based customer support team, in addition to a desk based account manager. We understand the impact it would have on your business if your 08/03 numbers stopped working. For this reason it is important to us, to ensure that communications are not jeopardised by routing the calls over-seas.
All our 08/03 numbers are provided with a 99.995% up-time guarantee for delivery of voice.
Porting should take no longer than 4 weeks to complete. However, sometimes it can take longer for your incumbent to complete the porting documentation, which we need to submit to the networks. If the 08 porting document is delayed this can delay the time it takes to port your number.
Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.
Horizon is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often it’s the first line of communications that suffers. Horizon is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.
A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Horizon lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with Gamma’s SIP, Ethernet and Broadband products, Horizon can interface with legacy connections too, making it the totally flexible solution.
With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.
A telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made/received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.
There is no up-front spend on hardware or software plus hosted telephony means no costly PBX maintenance or upgrades as we are responsible for the hardware and software, including system upgrades. You can also access low-cost and free IP calling.
A huge amount – your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
Yes, business is changing: Nine times out of ten we will be talking to IT managers. You hardly see telecoms managers in business any more as voice increasingly sits under the IT umbrella.
You are able to link your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a total unified communications solution, delivered by our network.
Horizon has a considerable number of integrations and a very useful TAPI driver as well, in fact we have so many that they need their own webpage, browse our integration content.
“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”
“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”
“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”
“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”
“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”
“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”
“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”
“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”
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