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Call Reporting Analytics

Virtual analytics platform and mobile app to drive your business.
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Award-Winning Analytics Platform

Our cloud-based call and contact analytics services offer actionable insights into how your contact processes are working and how you can optimise them for a responsive customer service experience.

 

You will have access to a customisable portfolio of wallboards, reports and features with over 400 sets of historic and real-time statistics, available on any internet-enabled device.

Highly Scalable

As a cloud-based service, our virtual analytics platform is highly scalable and can be used from as few as two users to as many as 10,000 with automated updates and enhancements.

Cost-Effective

This platform is easy to set up, with no additional hardware, software or capital expenditure required.

Accessible

You can access, manage and customise the needs of your business through a dedicated client portal, or via your wallboard on the mobile app, giving you the flexibility to work anywhere with any device.

Simple Payment Options

Instead of long-term contracts, we offer a simple monthly per-user charge helping you to manage business costs.

Akixi Lite Akixi 1000 Akixi 2000 Akixi 3000
Historic Call Logging and Reporting
Cradle-to-Grave Call Visibility
Trend Analysis by Timeframe
Scheduled Reporting
Dashboard View
Report API
Mobile App (Android and iOS)
Analysis by Group/Queue
Wallboard
Real-time Analytics
Abandoned Call Recovery
Monitor Extension Activity
Call Control
BLF View
Alarms for Key Performance Metrics
List View
Chart View
Financial Statistics
Agent Reporting and Control
Account/Disposition Code Statistics
Omnichannel Analytics
Omnichannel Agent Statistics
Omnichannel Panel
Call Recording Plug-in Optional Optional Optional Optional
Akixi Lite
Historic Call Logging and Reporting:
Cradle-to-Grave Call Visibility:
Trend Analysis by Timeframe:
Scheduled Reporting:
Dashboard View:
Report API:
Mobile App (Android and iOS):
Analysis by Group/Queue:
Call Recording Plug-in: Optional
Akixi 1000
Historic Call Logging and Reporting:
Cradle-to-Grave Call Visibility:
Trend Analysis by Timeframe:
Scheduled Reporting:
Dashboard View:
Report API:
Mobile App (Android and iOS):
Analysis by Group/Queue:
Wallboard:
Real-Time Analytics:
Abandoned Call Recovery:
Monitor Extension Activity:
Call Control:
BLF View:
Alarms for Key Performance Metrics:
List View:
Chart View:
Financial Statistics:
Call Recording Plug-in: Optional
Akixi 2000
Historic Call Logging and Reporting:
Cradle-to-Grave Call Visibility:
Trend Analysis by Timeframe:
Scheduled Reporting:
Dashboard View:
Report API:
Mobile App (Android and iOS):
Analysis by Group/Queue:
Wallboard:
Real-Time Analytics:
Abandoned Call Recovery:
Monitor Extension Activity:
Call Control:
BLF View:
Alarms for Key Performance Metrics:
List View:
Chart View:
Financial Statistics:
Agent Reporting and Control:
Account/Disposition Code Statistics:
Call Recording Plug-in: Optional
Akixi 3000
Historic Call Logging and Reporting:
Cradle-to-Grave Call Visibility:
Trend Analysis by Timeframe:
Scheduled Reporting:
Dashboard View:
Report API:
Mobile App (Android and iOS):
Analysis by Group/Queue:
Wallboard:
Real-Time Analytics:
Abandoned Call Recovery:
Monitor Extension Activity:
Call Control:
BLF View:
Alarms for Key Performance Metrics:
List View:
Chart View:
Financial Statistics:
Agent Reporting and Control:
Account/Disposition Code Statistics:
Omnichannel Analytics:
Omnichannel Agent Statistics:
Omnichannel Panel:
Call Recording Plug-in: Optional
How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions about Akixi Call Reporting Analytics

What is Akixi 2000 Reporting?

Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard Included.

What is Akixi 1000 Reporting?

A business dashboard that helps you manage your telephony resources and usage cost-effectively. Akixi 1000 provides comprehensive real-time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real-time. Desktop Wallboard Included.

What is Akixi Reporting Lite?

A basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports, cradle to grave call reporting and trend analysis by multiple intervals such as half an hour, per day, per week or per month.

What are the Contact Centre Reports like?

Akixi 2000 provides powerful ACD call centre reporting and our most advanced call analytics service. Effectively monitor and measure your ACD agents’ statuses, do-not-disturb activity and general performance. Identify performance issues and areas for improvement, find out which employees are performing above or below required norms, improve staff training and enhance the efficiency of the entire team. Our call reporting software records time on duty, average call times, multiple call queues and not-available states – the perfect call centre reporting solution to help drive improved customer service.

What information is offered in the Desktop Wallboard Reporting?

Displays real-time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.

How are reports viewed?

You are now able to view your Desktop Wallboards on smartphones and tablets. Obviously in addition to desktop.

Can’t find what you’re looking for?

Akixi Call Reporting Analytics

Cloud-based virtual analytics platform and mobile app with over 400 sets of data.

Pricing options for Akixi Call Reporting Analytics and related products

Akixi 1000

£2.03*

Wallboard and Realtime Call Reporting

Abandoned Call and Extension Reporting

Cradle-to-grave and Trend Analytics

Scheduled Email Reporting

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Akixi 2000

£2.12*

All Features Within Akixi 1000 Included

Agent Activity Reporting

Group Reporting and Account / Disposition Codes

Supervisor Call Control

FIND OUT MORE

Akixi 3000

£2.42*

All Features Within Akixi 2000 Included

Omnichannel Contact and Agent Analytics

Omnichannel Panel

Trend Analytics by Timeframe

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* Cost is per month per user

Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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