Our cloud-based call and contact analytics services offer actionable insights into how your contact processes are working and how you can optimise them for a responsive customer service experience.
You will have access to a customisable portfolio of wallboards, reports and features with over 400 sets of historic and real-time statistics, available on any internet-enabled device.
As a cloud-based service, our virtual analytics platform is highly scalable and can be used from as few as two users to as many as 10,000 with automated updates and enhancements.
This platform is easy to set up, with no additional hardware, software or capital expenditure required.
You can access, manage and customise the needs of your business through a dedicated client portal, or via your wallboard on the mobile app, giving you the flexibility to work anywhere with any device.
Instead of long-term contracts, we offer a simple monthly per-user charge helping you to manage business costs.
| Akixi Lite | Akixi 1000 | Akixi 2000 | Akixi 3000 | |
|---|---|---|---|---|
| Historic Call Logging and Reporting | ||||
| Cradle-to-Grave Call Visibility | ||||
| Trend Analysis by Timeframe | ||||
| Scheduled Reporting | ||||
| Dashboard View | ||||
| Report API | ||||
| Mobile App (Android and iOS) | ||||
| Analysis by Group/Queue | ||||
| Wallboard | ||||
| Real-time Analytics | ||||
| Abandoned Call Recovery | ||||
| Monitor Extension Activity | ||||
| Call Control | ||||
| BLF View | ||||
| Alarms for Key Performance Metrics | ||||
| List View | ||||
| Chart View | ||||
| Financial Statistics | ||||
| Agent Reporting and Control | ||||
| Account/Disposition Code Statistics | ||||
| Omnichannel Analytics | ||||
| Omnichannel Agent Statistics | ||||
| Omnichannel Panel | ||||
| Call Recording Plug-in | Optional | Optional | Optional | Optional |
| Akixi Lite | |
|---|---|
| Historic Call Logging and Reporting: | |
| Cradle-to-Grave Call Visibility: | |
| Trend Analysis by Timeframe: | |
| Scheduled Reporting: | |
| Dashboard View: | |
| Report API: | |
| Mobile App (Android and iOS): | |
| Analysis by Group/Queue: | |
| Call Recording Plug-in: | Optional |
| Akixi 1000 | |
|---|---|
| Historic Call Logging and Reporting: | |
| Cradle-to-Grave Call Visibility: | |
| Trend Analysis by Timeframe: | |
| Scheduled Reporting: | |
| Dashboard View: | |
| Report API: | |
| Mobile App (Android and iOS): | |
| Analysis by Group/Queue: | |
| Wallboard: | |
| Real-Time Analytics: | |
| Abandoned Call Recovery: | |
| Monitor Extension Activity: | |
| Call Control: | |
| BLF View: | |
| Alarms for Key Performance Metrics: | |
| List View: | |
| Chart View: | |
| Financial Statistics: | |
| Call Recording Plug-in: | Optional |
| Akixi 2000 | |
|---|---|
| Historic Call Logging and Reporting: | |
| Cradle-to-Grave Call Visibility: | |
| Trend Analysis by Timeframe: | |
| Scheduled Reporting: | |
| Dashboard View: | |
| Report API: | |
| Mobile App (Android and iOS): | |
| Analysis by Group/Queue: | |
| Wallboard: | |
| Real-Time Analytics: | |
| Abandoned Call Recovery: | |
| Monitor Extension Activity: | |
| Call Control: | |
| BLF View: | |
| Alarms for Key Performance Metrics: | |
| List View: | |
| Chart View: | |
| Financial Statistics: | |
| Agent Reporting and Control: | |
| Account/Disposition Code Statistics: | |
| Call Recording Plug-in: | Optional |
| Akixi 3000 | |
|---|---|
| Historic Call Logging and Reporting: | |
| Cradle-to-Grave Call Visibility: | |
| Trend Analysis by Timeframe: | |
| Scheduled Reporting: | |
| Dashboard View: | |
| Report API: | |
| Mobile App (Android and iOS): | |
| Analysis by Group/Queue: | |
| Wallboard: | |
| Real-Time Analytics: | |
| Abandoned Call Recovery: | |
| Monitor Extension Activity: | |
| Call Control: | |
| BLF View: | |
| Alarms for Key Performance Metrics: | |
| List View: | |
| Chart View: | |
| Financial Statistics: | |
| Agent Reporting and Control: | |
| Account/Disposition Code Statistics: | |
| Omnichannel Analytics: | |
| Omnichannel Agent Statistics: | |
| Omnichannel Panel: | |
| Call Recording Plug-in: | Optional |
Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.
Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard Included.
A business dashboard that helps you manage your telephony resources and usage cost-effectively. Akixi 1000 provides comprehensive real-time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real-time. Desktop Wallboard Included.
A basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports, cradle to grave call reporting and trend analysis by multiple intervals such as half an hour, per day, per week or per month.
Akixi 2000 provides powerful ACD call centre reporting and our most advanced call analytics service. Effectively monitor and measure your ACD agents’ statuses, do-not-disturb activity and general performance. Identify performance issues and areas for improvement, find out which employees are performing above or below required norms, improve staff training and enhance the efficiency of the entire team. Our call reporting software records time on duty, average call times, multiple call queues and not-available states – the perfect call centre reporting solution to help drive improved customer service.
Displays real-time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.
You are now able to view your Desktop Wallboards on smartphones and tablets. Obviously in addition to desktop.
Cloud-based virtual analytics platform and mobile app with over 400 sets of data.
£2.03*
Wallboard and Realtime Call Reporting
Abandoned Call and Extension Reporting
Cradle-to-grave and Trend Analytics
Scheduled Email Reporting
£2.12*
All Features Within Akixi 1000 Included
Agent Activity Reporting
Group Reporting and Account / Disposition Codes
Supervisor Call Control
£2.42*
All Features Within Akixi 2000 Included
Omnichannel Contact and Agent Analytics
Omnichannel Panel
Trend Analytics by Timeframe
* Cost is per month per user
“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”
“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”
“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”
“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”
“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”
“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”
“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”
“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”
Working with proven UK partners to deliver world class services.
Approachable | Dedicated | Accountable | Professional | Trustworthy
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