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AuditWise

Audit with confidence using our powerful suite of software.

AuditWise Call Quality Monitoring

AuditWise is a centralised quality management and reporting solution developed specifically for contact centres. It is an essential tool for any business who want to discover actionable insights into agent performance.

 

The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business.

Customisable Dashboard

AuditWise adjusts your way of working with customisable dashboards, scoring mechanisms, integration and flexible reporting.

Instant Insights

Our reporting suite and agent feedback facilities offer everything your auditing and compliance team will need to improve process, reduce risk and optimise interactions.

Scorecard Builder

The dynamic scorecard builder helps you to create your forms easily, leaving you more time for scoring.

Calibrate Scores

With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.

Simple Onboarding

Our onboarding process is simple, we will guide you through the setup process in a few steps.

Customer Support

We provide customer support through our dedicated AuditWise Business Support team and integrated online support tools.

StartWise DreamWise ThinkWise ActWise GetWise BeWise WiseOwl
Monthly Cost £29.95 £4.07 per user £3.85 per user £3.63 per user £3.10 per user £2.61 per user £2.50 per user
Users Up to 15 5 - 15 16 - 49 50 - 99 100 - 249 250 - 500 500+
Quality Management Self Service Managed Managed Managed Managed Managed Managed
Dashboards
Multi-Channel Scorecard Builder
Bespoke Scoring and Weighting
Workload Monitoring and Targets
Staff Management
Calibration
Attachments To Scorecard
Compliance Reporting
Leaderboard / Gamification
IP Authentication
Storage 1GB 2GB 2GB 5GB 5GB 5GB 5GB
CRM Integration Single Unlimited Unlimited Custom Custom Custom Custom
Client Support Email Only Email and Phone Email and Phone Email and Phone Email and Phone Email and Phone Email and Phone
Flexible Billing
Dedicated Account Management
24/7 Customer Phone Support Office Hours Office Hours Office Hours
Managed Installation and Training
Agent Hub (Module) Managed Only Optional Optional Optional Optional Optional Optional
Trend Analytics (Module) Managed Only Optional Optional Optional Optional Optional Optional
StartWise
Monthly Cost: £29.95
Users: Up to 15
Quality Management: Self Service
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
IP Authentication:
Storage: 1GB
CRM Integration: Single
Client Support: Email Only
DreamWise
Monthly Cost: £4.07 per user
Users: 5 - 15
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 2GB
CRM Integration: Unlimited
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support: Office Hours
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
ThinkWise
Monthly Cost: £3.85 per user
Users: 16 - 49
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 2GB
CRM Integration: Unlimited
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support: Office Hours
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
ActWise
Monthly Cost: £3.63 per user
Users: 50 - 99
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 5GB
CRM Integration: Custom
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support: Office Hours
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
GetWise
Monthly Cost: £3.10 per user
Users: 100 - 249
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 5GB
CRM Integration: Custom
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support:
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
BeWise
Monthly Cost: £2.61 per user
Users: 250 - 500
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 5GB
CRM Integration: Custom
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support:
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
WiseOwl
Monthly Cost: £2.50 per user
Users: 501+
Quality Management: Managed
Dashboards:
Multi-Channel Scorecard Builder:
Bespoke Scoring and Weighting:
Workload Monitoring and Targets:
Staff Management:
Calibration:
Attachments To Scorecard:
Compliance Reporting:
Leaderboard / Gamification:
IP Authentication:
Storage: 5GB
CRM Integration: Custom
Client Support: Email and Phone
Flexible Billing:
Dedicated Account Management:
24/7 Customer Phone Support:
Managed Installation and Training:
Agent Hub (Module): Optional
Trend Analytics (Module): Optional
How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions about Call Quality Monitoring

Where is my data stored and how secure is AuditWise?

All data is stored with Microsoft in the UK and all accounts are permissioned and password protected. We also include a free IP lockdown service limiting who can access the system from outside the business.

What happens if I forget my password?

We have a built-in authentication system with the right permissions that allows users to reset their teams’ passwords by the click of a button.

Are there any other implementation costs?

Other than the monthly fee there are no hidden charges to AuditWise. We help with the initial set up and induction, then continued support going forward.

Can I upload a call into AuditWise?

Yes, you can upload the associated files to any scored interaction. This can be a call recording or a transcript of an interaction.

I’m used to using Excel, will I find it easy to use?

AuditWise has been developed to ensure that it is intuitive and easy to navigate around. There are helpful hints available when building a scorecard and even some ready-made templates to save you starting from scratch. Our team are also on hand to help with any questions that you may have.

Can I only use it to score calls?

AuditWise can be used to score any type of customer interaction, e.g. voice call, email, webchat etc. Additionally, you can add the relevant file type to the scorecard whether that be an audio or a text file.

How many users can I add into AuditWise?

There is no limit to the number of users that can be added.

Is my data secure?

Access to AuditWise can be controlled by managing the IP addresses that are permitted to access your account. You can add or delete the relevant IP addresses as necessary.

What happens to my data after the free trial?

If you choose to upgrade to a full account with AuditWise, any data that you have entered during the free trial will be retained. Alternatively, the data will be deleted from the system if you choose not to upgrade.

What do I need to do to start my free trial?

Simply enter your details into the form on the website or contact one of our Sales Team who would be happy to get the trial started for you.

When is ISDN being withdrawn?

ISDN lines will be completely unavailable to operate as of 2025. BT will be restricting new ISDN orders in the coming years and no longer providing them as standard within the next 6 years. This means if you’ve not already moved to an IP based product like SIP or a hosted phone system then be aware that this is a move your business will have to make in the near future.

Can’t find what you’re looking for?

AuditWise Call Quality Monitoring

AuditWise is a centralised quality management and reporting solution for contact centres.

Pricing options for AuditWise Call Quality Monitoring and related products

GetWise

£3.10 monthly per user

100-249 Users

Multichannel Scorecard Builder

Bespoke Scoring Calibration and Compliance Reporting

Gamification and CRM Integration

Dedicated Account Management and Flexible Billing

Managed Installation and Ongoing Training

BOOK A DEMO

BeWise

£2.61 monthly per user

250-500 Users

Multichannel Scorecard Builder

Bespoke Scoring Calibration and Compliance Reporting

Gamification and CRM Integration

Dedicated Account Management and Flexible Billing

Managed Installation and Ongoing Training

BOOK A DEMO

WiseOwl

£2.50 monthly per user

501+ Users

Multichannel Scorecard Builder

Bespoke Scoring Calibration and Compliance Reporting

Gamification and CRM Integration

Dedicated Account Management and Flexible Billing

Managed Installation and Ongoing Training

BOOK A DEMO

Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

“Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.”

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

UK IT Networks