You will own the audio once they have been provided. However please bear in mind they can only be used internally or for the purpose you recorded them for. I.e. phone system recordings cannot then be used for radio advertising.

Our agreements with our artists are based on time. Which means that if an artist has to record a single voice recording it's not commercially viable for them to visit a recording studio. If however you take more than one voice recording, no setup charge will be associated with your order.

Our recording artists charge for time in the studio. Therefore, if you order a low number of recordings there will be an additional charge added to meet our recording artists minimum charge.

We can accommodate 99% of phone systems where an professional voice audio file can be uploaded. If you're unsure, speak with one of our account management team whom will be able to assist you. Orders made via the website or through our sales desk are priced the same.

As standard our artists are available to make your professional voice recordings. We try and advise customers that our recording artists are like everyone else and have commitments. Therefore, around festive periods and bank holidays you may find that their availability is limited.

Once you’ve placed your order, our account managers will ensure that we have a really good understanding of what you are expecting. Including understanding any pronunciation requirements you want to specify. Once we’re received the recording back from the artist, if you’re not happy, we will work with our artists to correct your concerns.

At the point of order you advise us of your preferred voice recording format. However if you're unsure we can advise the majority of formats for phone system voice recordings. If your voice recording requires changing, our support desk will make the changes and resend in your preferred audio type.

Whilst we’ve tried to ensure our pricing is competitive as standard. We can offer aggressive discounts for a high number of recordings made at the same time. As professional recording artists charge for time, recording multiple recordings at once can benefit from lower pricing. Email our accounts managers for a bespoke quotation sales@ukitnetworks.com

We’ve partnered with an international voice over agency to fulfil our multi-lingual voice recording requirements. Therefore, enabling us to offer voice recordings in over 170 languages.

Taking any of our voice over packages will allow you to mix artists to fulfil your recordings. Therefore, your preferred artist can be selected based upon what image you are aiming to give the customer.

A high volume of our orders are single voice recording purchases. Within the selection menu simply select 'no-contract' and the pricing we offer has no contract associated.

Upon submitting your order recordings are made within 48 hours depending on artists availability.

Payment can be via BACS or credit / debit card over the phone. Existing customers benefit from longer payment terms and they’ll be added to your monthly invoice.

As standard they are sent via email in your requested format. Larger quantities of professional voice recordings are provided via SFTP.

All recordings are de-breathed and cleaned prior to sending them on to you. De-breathing the recordings is taking the breaths out and replace them with silence, for a professional delivery to you and your customers.

If you take one of our phone system solutions from us, we’ll provide free professional voice recordings. Including; welcome message, out of hours message and hold music or auto attendant.

We have a catalogue of music selections you can choose from. However, if you’d prefer to provide your own music, providing you have the necessary licenses, we can add this to your recordings.