Inbound Call Management
Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools; empowering your business with the perfect customer service.
Available as a standalone Inbound numbering platform or as SIP Trunk Call Manager, we deliver all Inbound numbering services through an easy to use web interface; empowering you to make routing changes instantly from any device.
Inbound overcomes every day user problems and can revolutionise the way a business can manage their customers’ journey.
Inbound Features Include:
Online access to detailed live call statistics and caller information shows you; caller productivity levels, call patterns and inbound call behaviours.
Call statistics are readily available and emailed to you daily, weekly or monthly. Reports can be summarised or detailed depending on user preference.
IVR (Auto Attendant)
IVR call plans can easily be built using the intuitive user interface. Audio files can be uploaded and dropped into each node of your IVR. Calls will route depending on the parameters you’ve created. i.e. time or day / digit press / availability etc.
Record all calls, a percentage of calls or record on demand are all options available on Inbound. Recordings can be retained within the secure ISO compliant Inbound environment and found using comprehensive search filters. Access to recordings can be defined at user access level.
Your administrator profile can setup new users, delete users and limit access for any users on Inbound. Any changes made are logged against the user profile to ensure access compliance at all times.
Voicemails across your business can be stored and archived within the Inbound platform as .wav files. Easily accessible, it’s a seamless way to maintain records and retrieve callers’ messages securely.
Invoke your disaster recovery call plan via your mobile App. Inbound is accessible to change call plans, access call stats and stay in touch with your business’ needs, wherever you are via your mobile device.
Advertising multiple numbers routed back to the same advisors is made easier with a one-way whisper to your agent when the call connects. Using Inbound Call Whisper allows you to always know where your calls are coming from without disrupting the customers journey.