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Inbound Numbers

Inbound Call Management

Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools; empowering your business with the perfect customer service.

Available as a standalone Inbound numbering platform or as SIP Trunk Call Manager, we deliver all Inbound numbering services through an easy to use web interface; empowering you to make routing changes instantly from any device.

Inbound overcomes every day user problems and can revolutionise the way a business can manage their customers’ journey.

Inbound Features Include:

Advanced Reporting
Online access to detailed live call statistics and caller information shows you; caller productivity levels, call patterns and inbound call behaviours.

Inbound Reports
Call statistics are readily available and emailed to you daily, weekly or monthly. Reports can be summarised or detailed depending on user preference.

IVR (Auto Attendant)
IVR call plans can easily be built using the intuitive user interface. Audio files can be uploaded and dropped into each node of your IVR. Calls will route depending on the parameters you’ve created. i.e. time or day / digit press / availability etc.

Call Recording
Record all calls, a percentage of calls or record on demand are all options available on Inbound. Recordings can be retained within the secure ISO compliant Inbound environment and found using comprehensive search filters. Access to recordings can be defined at user access level.

Administration Rights
Your administrator profile can setup new users, delete users and limit access for any users on Inbound. Any changes made are logged against the user profile to ensure access compliance at all times.

Voicemail
Voicemails across your business can be stored and archived within the Inbound platform as .wav files. Easily accessible, it’s a seamless way to maintain records and retrieve callers’ messages securely.

Inbound App
Invoke your disaster recovery call plan via your mobile App. Inbound is accessible to change call plans, access call stats and stay in touch with your business’ needs, wherever you are via your mobile device.

Call Whisper
Advertising multiple numbers routed back to the same advisors is made easier with a one-way whisper to your agent when the call connects. Using Inbound Call Whisper allows you to always know where your calls are coming from without disrupting the customers journey.

Inbound Number Options

Order Your Number By Calling Us On
0344 324 8585

Once you’ve decided which 01, 02, 03 or 08 number works best for your business, contact our account managers who have access to over 10,000 numbers to offer you. We can have you setup and routing via our Inbound Call Management platform the same day.

01/02 Virtual Geographic Numbers

UK 01 or 02 geographic numbers cost the same to call as a standard UK landline and the cost to your business is as little as 0.4 pence per minute to receive calls.

Customer friendly and a simple way to give your business a national presence

0345/0333 Numbers

03 Numbers, like 01 and 02, cost the same to call as a UK landline. 03 numbers offer you a non-geographic presence and a low cost option to take advantage of the Inbound features. Costs are as little as 0.2 pence per minute to receive calls.

03 numbers are fast becoming the most popular number range for businesses

0800/080 Numbers

0800 Freephone numbers are free to call from landlines and mobiles and most favourable with callers. Costs to receive calls are as little as 1.3 pence per minute plus a mobile access levy for inbound mobile calls.

Freephone numbers have proven to increase inbound call volumes when compared to 084 competitors

0845/084 Numbers

084 Numbers are excellent revenue generators to offset the costs of other areas of your business. Costing up to 7 pence per minute to call, revenues as high as 4.25 pence per minute can be generated.

084 Numbers are regulated and both the service cost and ppm cost need to be advertised.

e.g. “Calls cost 7 pence per minute, plus your phone company’s access charge.”

0870/087 Numbers

087 Numbers are the highest revenue generators of the 08 number range. Predominantly used as professional services advice lines. Revenues of up to 8.25 pence per minute can be generated.

087 Numbers are regulated by the PSA and you may be required to register your number to meet compliance

090 Premium Rate

090 Numbers are heavily regulated and generate significant revenues. All 090 enquiries are subject to diligent checks

Why Inbound For Your Business?

Use with any number, anywhere, from any device – The service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure, user-friendly website.

Immediate set up – Everything is online and directly feeds into our network, giving the ability to instantly create or make changes to call plans, announcements and other features.

No capital outlay – No set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.

Build Tailored Call Plans – There are no limits to the number of call plans you can build against your numbers in Inbound. Businesses can have their primary call plan, a disaster recovery call plan ready to invoke in less than 5 clicks and may have other call plans scheduled to activate at different times in the year.

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