Download our Ultimate Guide to learn more about the PSTN & ISDN switch off and discover our future-proof alternatives.
We’ve created a Guide to the PSTN & ISDN Switch-Off to help businesses discover exactly what will happen when PSTN & ISDN lines are switched off, how it will affect your business and the steps you can take to make proactive choices now and futureproof your business. Download to discover the answers to the most popular questions asked about the PSTN & ISDN Switch-Off.
Browse our resources for more information about Hosted Telephone Systems.
Read our blog to discover when the ISDN switch-off will take place and how it will impact businesses.
Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.
Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.
Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer
This version of the Virtual Office desktop app supports the following languages: Dutch English (UK) English (US) Finnish French (Canada) French (France) German Italian Portuguese (Brazil) Spanish (Spain) Swedish
As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.
The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to: Deliver screen pops of critical customer information to make every agent interaction more efficient. Solve customer problems more quickly and increase customer satisfaction. Integrate and combine information from other software and sources on the same screen.
As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.
8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to: Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories Boost productivity and agent performance through more productive coaching Reduce costs associated with agent churn by immediately identifying and rectifying problem areas
Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.
Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.
8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.
We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.
Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.
Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.
Integrating your telephone system with your CRM or business systems can increase business productivity and improve customer service levels, with reduced call times and caller recognition. There are many CRMs our hosted phone systems will work with out of the box, including Salesforce, Zoho, Outlook, Google, Bullhorn and Sage.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
As our hosted phone systems are managed within the cloud there is no on-site hardware that needs to be maintained. The phone system is continually upgraded, benefiting you as our client.
Our hosted phone systems will work with any data connection, subject to your firewall and router configuration. Whilst we cannot guarantee QoS across your existing internet connection, providing you have sufficient bandwidth (recommended at 100kbps per call) your hosted calls will work without issue.
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Knowledgeable and Responsive Staff |
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Dedicated Personable Account Managers |
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24/7/365 UK-Based Customer Support |
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Flexible, Scalable Business Solutions |
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“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”
“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”
“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”
“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”
“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”
“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”
“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”
“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”
Approachable | Dedicated | Accountable | Professional | Trustworthy
