Horizon Call Recording is a secure and compliant call recording service offering a reliable way to record all incoming, outgoing and internal Horizon calls as well as conference calls.
With simple user-based pricing, customers can benefit from unlimited recorded calls and no upfront costs.
Managed via a web portal it allows the user to record inbound or outbound calls for compliance, customer service, dispute resolution, employee training or audit purposes.
All call recordings made provide full visibility of call properties such as timestamp, calling parties and associated meta-data to meet compliance standards.
Users can record internal calls for training and monitoring as well as MiFID compliance.
All traffic is recorded under a single subscription where a user has call recording active with no additional charges.
You will have access to a full trail of activity performed against a recording and by whom.
Horizon Call Recording allows users to permit different actions to different user types retaining compliance when granting access to 3rd parties for support.
Users can easily pause/resume recording of calls when required such as when taking card details over the phone.
Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.
Using Horizon’s advanced call recording, you can record calls for a user via a handset, softphone client or mobile. Therefore, tracking recordings per user not device.
Horizon has call recording inbuilt as standard. Deeply integrated into the cloud platform you have control over your calls via the GUI interface. Call recordings can be accessed, played back and downloaded.
Usually calls are recorded for a specific need. Typical reasons are legal compliance, coaching and training, quality control, fact verification and risk mitigation.
Under RIPA it is a tort to record or monitor a communication unlawfully. This means that if you think you have suffered from unlawful interception of your phone calls or e-mails you have the right to seek redress by taking civil action against the offender in the courts.
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements of all relevant legislation must be complied with. The main ones are:
No. So long as the reason for the call recording is for regulatory reasons, to provide evidence of a business transaction, to ensure quality standards are maintained, to prevent crime, ensure correct usage of a telephone system.
No. as long as the recording or monitoring is done for one of the previously mentioned purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:
Horizon Call Recordings is a secure and compliant call recording service with simple user-based pricing.
£4.95 per month
Full Inbound / Outbound Call Recording Storage
Unlimited Recording Storage Per User
Stored for 12 Months
Simple Monthly Cost Per User
£7.45 per month
Full Inbound / Outbound Call Recording Storage
Unlimited Recording Storage Per User
Stored for 36 Months
Simple Monthly Cost Per User
£14.45 per month
Full Inbound / Outbound Call Recording Storage
Unlimited Recording Storage Per User
Stored for 84 Months
Simple Monthly Cost Per User
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