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IT Support

IT Support Solution

We provide IT support to many of our customers through our in-house team of technicians and through our partner agreements with IT associates across the UK.

IT support and business telephony go hand in hand, so it makes sense to have a single point of contact for those times that things do go wrong.

Our team of IT support technicians will work with you to bespoke a support package that meets the needs of your business. Whilst changing partners can be concerning we understand the importance of keeping your business online. That’s why we perform a comprehensive health check of the systems you have in place prior to the commencement of any support agreement.

Supporting Your Business
The majority of IT Support related enquiries are resolved quickly and over the phone. However, we offer both on-site and remote support agreements. Therefore, should you require a site visit, our engineers will be dispatched and will work on-site until we’ve rectified the issue.

We also aim to use the same technologies in-house as we provide to our customers, enabling efficient resolution times.

As a pro-cloud ICT business we encourage cloud based applications. This reduces risks, maximises security and moves your business away from CaPEX based purchases. It also enables us to access your systems quicker and be proactive to seeing any potential threat/issue before you notice it.

Our Partners
We work with a number of trusted IT support partners across the UK. Depending on your location, we may recommend IT support directly from one of our partners local to your business.

Between our in-house IT support team and our partners, we cover 95% of the UK. Working with a partner of UK IT Networks provides the same benefits as working with us directly. We have aligned business practices to ensure our standards of work are uniform.

To enquire about an IT support partner in your area, email; [email protected] or call: 0344 325 8585

Features And Benefits

Jargon Free

IT is known for it’s technical terms, however, our support team is trained to talk jargon-free. Our aim is to make working with us as painless and enjoyable as possible

Real People

We don’t provide e-guides on how to fix your IT problems. We encourage you to pick up the phone and speak with our support team to find a resolution.

Available

Where possible we remotely monitor your systems to offer a proactive fix. Where we can’t be proactive, we operate support via telephone or site visits and not through a complex online support system

Custom Built Support

One rule does not fit all in IT Support. Our aim is to be personable and bespoke a package not just for what you want us to support, but how you want us to support you also

Experienced

We have the experience within our support team to ensure we are offering products and services that are proven, resilient and future proof

Trusted Partners

Regardless of where your offices are, our team or our IT channel support partners will be able to facilitate supporting your business

Single Supplier

Managing your IT support and telephony provides you with a single point of contact and one bill. Minimising time spent escalating faults or reviewing invoices

What We Can Provide Your Business?

  • IT Support
  • Network Infrastructure
  • Wireless Networks
  • Network Security
  • Server Solutions
  • IT Managed Services
  • Internet
  • Disaster Recovery Options
  • Email Migration

Other Services You May Be Interested In?