Are there any limitations to extension dialling?

by Fraser Saunders

Although you can dial any 8×8 extension in Microsoft Teams, it’s important to note these limitations associated with extension dialling:

  • Teams-to-Teams user calls will not be monitored, recorded or reported on by 8×8 even though they may look and feel like extension calls to a user.
  • Consultative Transfer to Call Queue extensions is not supported.
  • Consultative Transfer to Ring Group extensions is not supported.

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