Is speech analytics available with Virtual Contact Centre?

by Amy Helliwell

8×8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to:

  • Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories
  • Boost productivity and agent performance through more productive coaching
  • Reduce costs associated with agent churn by immediately identifying and rectifying problem areas

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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