Approachable | Dedicated | Accountable | Professional | Trustworthy
8×8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to:
- Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories
- Boost productivity and agent performance through more productive coaching
- Reduce costs associated with agent churn by immediately identifying and rectifying problem areas