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Microsoft Teams Calling Through Operator Connect

Enhance productivity and streamline number management by integrating secure
cloud calling and audio conferencing with Microsoft Teams.

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What is Operator Connect?

Place calls to mobiles and landlines straight from Microsoft Teams

Operator Connect empowers your business to place

and accept external calls through Microsoft Teams,

equipped with your existing phone number

and recognisable phone features.

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Self-Service Portal

Use our self-service portal to swiftly submit helpdesk requests, check your inventory, and register new users
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Port Your Numbers

You can transfer existing numbers from your current provider to ensure continuous business activities
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Cloud-Based Collaboration

Let's you integrate calling and audio conferencing directly into Microsoft Teams
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Global Voice Network

You can transfer numbers from your current provider to ensure continuous business activities

Pricing Options

Teams Voice For getting started
£4.45
per month, per user (minimum 2 users)
  • ✓ 24 x 7 Support
  • ✓ Proactive quality monitoring
  • ✓ User onboarding
  • ✓ Voice channel
  • ✓ Port your existing number
  • ✓ Inclusive calls to 01,02 & 03 numbers
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Most popular
Teams Voice Pro Best for most users
£3.75
per month, per user (minimum 2 users)
  • ✓ 24 x 7 Support
  • ✓ Proactive quality monitoring
  • ✓ User onboarding
  • ✓ Voice channel
  • ✓ Port your existing number
  • ✓ Inclusive calls to 01,02 & 03 numbers
  • ✓ Inclusive calls to UK Mobiles
  • ✓ Fixed pricing for 3 years
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Teams Recording Available to all users
£5.45
per month, per user
  • ✓ 12 Months storage
  • ✓ Search, delete, download
  • ✓ ISO27001 compliant
  • ✓ GRDPR compliant
  • ✓ Access via Phone apps
  • ✓ Call Tagging
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Key Features

The Benefits of Operator Connect for Microsoft

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Cost Effective

Cloud-based, there's minimal capital outlay on new hardware and maintenance costs
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Simple Deployment

Set up in minutes, deploy, add or remove users and access advanced reporting features simply via Teams Admin Centre
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Secure

Feel confident that your most sensitive communications are secure as Operator Connect directly interconnects into MAPS.
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Increased Communications

Employee can make and receive internal and external calls directly from the Teams app via computer or phone
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Flexible Working

Whether in the office, travelling, or working from home, Operator Connect provides a seamless calling experience through Teams
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Adapts to Your Needs

Instantly scale up and down users as and when your business requires

Operator Connect Calling Features

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Call Transfer

Enables users to transfer calls internally or externally, allowing for smooth communication handoffs
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Cloud Call Queues

You can configure greetings, on hold music and search for the next available call agent to handle incoming calls efficiently
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Caller ID

Displays detailed caller information from your business directory for internal and external calls
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Voicemail

Listen to and manage voicemail messages conveniently, even when you're away from your desk
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Integration With Outlook

Schedule and join Teams calls directly from your Outlook calendar
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Call Forwarding | Muti-Device

Enables users to establish forwarding rules, ensuring calls can follow them wherever they go or be forwarded to colleagues or voicemail as needed

Product FAQs

Frequently Asked Questions

Does the SIP MS Teams Direct Routing offering integrate with the Teams mobile app?
Will there be any knowledge document(s) on the Academy to assist with setting up Direct Routing?
How are numbers used allocated to Teams users?
Does every MS Teams user still require a Microsoft Phone System licence with SIP MS Teams Direct Routing?
Can I deploy SIP Direct Routing for MS Teams internationally?
Is there an international minutes bundle available for Direct Routing customers?
Where can I find my call charges for Direct Routing customers?
What happens if I have to completely cease a Direct Routing customer?
Is it possible to increase and decrease the number of users during the contract term?
Is the minutes bundle pooled across the SIP Direct Routing end point?
What minutes bundle is available with Direct Routing?
What are the Direct Routing contract term options?
How is Direct Routing priced?
Does the SIP MS Teams Direct Routing offering integrate with the Teams mobile app?

Currently there is no integration with the Teams mobile app i.e. incorporating call control elements. However, given Microsoft maintain all signalling and media in Teams when using the app, then external calls will continue to route.

Will there be any knowledge document(s) on the Academy to assist with setting up Direct Routing?

We will provide a Configuration document to support this, although can take no responsibility for the Microsoft environment itself.

How are numbers used allocated to Teams users?

Numbers are configured and managed within then Microsoft Teams customer tenant. The Microsoft environment handles all call control and number management.

Does every MS Teams user still require a Microsoft Phone System licence with SIP MS Teams Direct Routing?

Not all O365 licences need to be aligned to a Phone System Licence, but Yes, every user who requires voice enablement will requires a Microsoft Phone System licence. As an example, a customer tenant may include 1000 users, but you could choose only to enable a subset of those users for PSTN voice, say 800. All users aligned to a Phone System Licence would need to be matched to Microsoft Teams – Direct Routing enablement. In this scenario, all 800 would need to be declared. If these figures, do not align, then some identified users would not be recognised and would be unable to make/receive calls.

Can I deploy SIP Direct Routing for MS Teams internationally?

At present our primary focus in UK based businesses only. However, it is possible to deploy SIP Direct Routing for MS Team internationally with some important caveats. Calls between MS Teams users who are part of the same MS tenant will be on-net calls and therefore FOC. Calls from a MS Teams user based outside of the UK to a UK geographic or UK mobile number will use the available minutes bundles where applicable. Calls from a MS Team user based outside the UK calling a local number (a call from Germany to German number for example) will be charged as an international call.

Is there an international minutes bundle available for Direct Routing customers?

No, there will be a charge for all international calls, these charges can be found on the IP direct off-net rate card or the Call Traffic Prices Tool (filter by IPDC off-net).

Where can I find my call charges for Direct Routing customers?

On the IP direct off-net rate card or the Call Traffic Prices Tool (Filter by IPDC off-net) both available on the Billing page of the Gamma portal.

What happens if I have to completely cease a Direct Routing customer?

We will charge the remaining contract term.

Is it possible to increase and decrease the number of users during the contract term?

Yes, the product is inherently flexible to adapt to the changing business environment. However, within the T&Cs there is a caveat that should you terminate within contract, you must be within 50% of the maximum number of users within the contract term.

Is the minutes bundle pooled across the SIP Direct Routing end point?

Yes, the available minutes are aggregated across all users.

What minutes bundle is available with Direct Routing?

2000 minutes to UK geographic per user, per month on a 12 month term, with an additional 2000 minutes to UK mobile per user, per month on a 3 year term.

What are the Direct Routing contract term options?

There is a choice between 12 months or 3 year contract term lengths. A 3yr contract term includes the UK mobile minutes bundle.

How is Direct Routing priced?

The product is priced per user, per month and depends on the total number of users:

  • £2.50 pu/m for 299 users or less
  • £2 pu/m for 300 users or more

Resources

Everything You Need at the Click of a Button...

Microsoft Teams Operator Connect Guide

Download Your Guide here

Powering Microsoft Teams Phone

Download Your Guide here

Microsoft Teams Phone Options

Download Your Guide here

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“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

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