Future proof your business with our secure cloud-hosted phone system with award-winning voice quality, keeping you connected to your colleagues and customers in the office or on-the-go.
Gain insight with interaction analytics helping you to manage performance levels and improve customer engagement.
Switching to a hosted phone system can save you money with lower UK and international call costs, and no outlays for expensive hardware, installation and ongoing maintenance.
8x8 Hosted Phone System offers integration with Google and business apps including Microsoft Teams and CRM systems.
8x8 Hosted Phone System delivers unlimited free calls from within 47 countries, a mobile work app, unlimited free extension-to-extension calls plus free calls to any other 8x8 Work user anywhere in the world. You can also connect your fax machine to your network or mobile app, giving you greater flexibility.
You can keep on top of your customer interactions with integrated voice, email, webchat and social whilst managing performance with advanced speech and interaction analytics.
A hosted phone system offers you greater flexibility and control to make changes to from a single administration platform, supporting your business as it adapts and grows.
You can access your business number(s) anytime and anywhere with an all-in-one mobile app, keeping you connected to your colleagues and customers.
| X1 | X2 | X3 | X4 | |
|---|---|---|---|---|
| UC and CC Calling Zone | Unlimited UK | Unlimited Calling within 14 Countries | Unlimited Calling within 32 Countries | Unlimited Calling within 47 Countries |
| Auto Attendant | ||||
| Phone Number and Extension | ||||
| HD Voice, Secure Voice | ||||
| Mobile and Desktop Apps | ||||
| Team Messaging; Presence; Voicemail | ||||
| Call Recording | ||||
| Unlimited Internet Fax | ||||
| Single Sign On | ||||
| Audio and Video Conferencing with Meetings | 5 Participants | 25 Participants | 50 Participants | |
| Salesforce, Zendesk and NetSuite Integration | ||||
| Operator Switchboard | ||||
| Analytics and Call Quality Reporting |
| X1 Licence | |
|---|---|
| UC and CC Calling Zone: | Unlimited UK |
| Auto Attendant: | |
| Phone Number and Extension: | |
| HD Voice, Secure Voice: | |
| Mobile and Desktop Apps: | |
| Team Messaging; Presence; Voicemail: | |
| Call Recording: | |
| Single Sign On: | |
| X2 Licence | |
|---|---|
| UC and CC Calling Zone: | Unlimited Calling within 14 Countries |
| Auto Attendant: | |
| Phone Number and Extension: | |
| HD Voice, Secure Voice: | |
| Mobile and Desktop Apps: | |
| Team Messaging; Presence; Voicemail: | |
| Call Recording: | |
| Unlimited Internet Fax: | |
| Single Sign On: | |
| Audio and Video Conferencing with Meetings: | 5 Participants |
| Salesforce, Zendesk and NetSuits Integration: | |
| X3 Licence | |
|---|---|
| UC and CC Calling Zone: | Unlimited Calling within 32 Countries |
| Auto Attendant: | |
| Phone Number and Extension: | |
| HD Voice, Secure Voice: | |
| Mobile and Desktop Apps: | |
| Team Messaging; Presence; Voicemail: | |
| Call Recording: | |
| Unlimited Internet Fax: | |
| Single Sign On: | |
| Audio and Video Conferencing with Meetings: | 25 Participants |
| Salesforce, Zendesk and NetSuits Integration: | |
| Operator Switchboard: | |
| X4 Licence | |
|---|---|
| UC and CC Calling Zone: | Unlimited Calling within 47 Countries |
| Auto Attendant: | |
| Phone Number and Extension: | |
| HD Voice, Secure Voice: | |
| Mobile and Desktop Apps: | |
| Team Messaging; Presence; Voicemail: | |
| Call Recording: | |
| Unlimited Internet Fax: | |
| Single Sign On: | |
| Audio and Video Conferencing with Meetings: | 50 Participants |
| Salesforce, Zendesk and NetSuits Integration: | |
| Operator Switchboard: | |
| Analytics and Call Quality Monitoring: | |
Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.
IM and SMS chat: Send and receive IM and SMS from your co-workers and business contacts on the go, and access chat history with each contact.
Team Messaging: Discuss important projects and tasks in a public chat room open to all your colleagues, or in a private chat room with your team.
Meetings: Collaborate more effectively with your colleagues with powerful audio and video conferencing capabilities, all from the convenience of your device.
Contacts: Access your contacts easily for communication, view contact info at a glance, create personal contacts, and mark contacts as favourites for quick access.
Receive faxes: Access and manage faxes received via 8x8 Work.
Presence status: Leverage automatic and manual presence capabilities to let coworkers know your availability, and keep your contacts posted on your availability via custom status messages.
What Languages are supported on 8X8 Work?
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Latin America and the Caribbean)
Spanish (Spain)
Swedish
Call management: Place, receive, and manage calls from your device, and review your past call history.
Data usage control: Control your mobile data usage for 8x8 Work calls by switching to Wi-Fi.
Improved call quality via mobile minutes: If you are in an area with poor signal strength, use cellular minutes to improve call quality.
Call forwarding: Forward your calls to different extensions within and outside of your system, or to voicemail. This enables you to have complete control over where your calls are going.
iOS mobile devices, Android Mobile devices, Amazon Fire tablets.
With 8x8 Work for Mobile (formerly known as the Virtual Office mobile app), stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, at home or at work.
Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.
Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.
Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer
This version of the Virtual Office desktop app supports the following languages:
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Spain)
Swedish
As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.
The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to:
As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.
8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to:
Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.
Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.
8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.
We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.
Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.
Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.
Integrating your telephone system with your CRM or business systems can increase business productivity and improve customer service levels, with reduced call times and caller recognition. There are many CRMs our hosted phone systems will work with out of the box, including Salesforce, Zoho, Outlook, Google, Bullhorn and Sage.
Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.
As our hosted phone systems are managed within the cloud there is no on-site hardware that needs to be maintained. The phone system is continually upgraded, benefiting you as our client.
Our hosted phone systems will work with any data connection, subject to your firewall and router configuration. Whilst we cannot guarantee QoS across your existing internet connection, providing you have sufficient bandwidth (recommended at 100kbps per call) your hosted calls will work without issue.
Working with businesses to deliver voice and connectivity services, no matter where your employees are.
£10.95 per user
Unlimited UK Calls to 01, 02, 03 and 07 numbers
Mobile and Desktop App
HD Voice and Instant Messaging
SO, Phone Number, Extensions, Reporting and Recording
£24.95 per user
Unlimited Calling in 14 Countries
X1-X2 Features Included
Multiple CRM Integrations
Video Conferencing and Receptionist Console
£37.00 per user
Unlimited Calling in 47 Countries
X1-X3 Features Included
Full Deep Dive Analytics
Call Quality Reporting Suite
“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”
“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”
“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”
“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”
“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”
“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”
“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”
“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”
Working with established UK partners to deliver industry-leading services.
Approachable | Dedicated | Accountable | Professional | Trustworthy
