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8x8 Hosted Phone System

Keep your business connected with our award-winning all-in-one app for phone, video, chat and more.

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Smart 8×8 Hosted Phone System

Streamline your business communications with our cloud-hosted phone system with award-winning voice quality, keeping you connected to your colleagues and customers in the office or on the go.

 

Our 8×8 Work is a secure cloud-based app that brings together voice communications, video meetings, and team messaging on your desktop PC or smartphone empowering your employees to work smarter, faster and more efficiently.

 

Gain data insights across communications to help manage performance levels and improve customer engagement. Integrate with leading applications and manage from a single administration interface for scalability and a unified experience.

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Cloud Hosted Phone Systems

Future proof your business with our secure cloud-hosted phone system with award-winning voice quality.

Unlimited free calls from within 47 countries, mobile work app and unlimited free extension-to-extension are all included.

Full Integration

8×8 Hosted Phone System offers integration with Google and business apps including Microsoft Teams and CRM systems.

Access Anywhere

You can access your business number(s) at any time, anywhere in the world with our all-in-one mobile app.

8×8 Hosted Phone System Product Options

Our 8×8 X Series supports every aspect of your work with business phone, team chat, contact centre, video conferencing, SMS, analytics, integrations and APIs. By using one service and one app your organization can reduce costs and save money.

 

The platform is supported by a highly secure infrastructure and end to end SLAs that cover both uptime and call quality, whilst being compliant with regulations backed by by third-party certifications.

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X1 X2 X3 X4
UC and CC Calling Zone Unlimited UK Unlimited Calling within 14 Countries Unlimited Calling within 32 Countries Unlimited Calling within 47 Countries
Auto Attendant
Phone Number and Extension
HD Voice, Secure Voice
Mobile and Desktop Apps
Team Messaging; Presence; Voicemail
Call Recording
Unlimited Internet Fax
Single Sign On
Audio and Video Conferencing with Meetings 5 Participants 25 Participants 50 Participants
Salesforce, Zendesk and NetSuite Integration
Operator Switchboard
Analytics and Call Quality Reporting
X1 Licence
UC and CC Calling Zone: Unlimited UK
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Single Sign On:
X2 Licence
UC and CC Calling Zone: Unlimited Calling within 14 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 5 Participants
Salesforce, Zendesk and NetSuits Integration:
X3 Licence
UC and CC Calling Zone: Unlimited Calling within 32 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 25 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
X4 Licence
UC and CC Calling Zone: Unlimited Calling within 47 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 50 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
Analytics and Call Quality Monitoring:

Questions about 8x8 Hosted Phone Systems

What Messaging Features are available on 8x8 Work?
What Call Features are available on 8x8 Work?
What is 8x8 Work supported on?
What’s hot about 8x8 Work?
Working from home on Hosted, is it that seamless?
Where can we get access to additional information for the Virtual Contact Centre?
What operating systems does Virtual Office support?
What languages does 8×8 Virtual Office support?
What handset devices work with hosted?
We don’t use a CRM currently, how does that work with your Call Centre?
Is there a maintenance contract with hosted?
Is speech analytics available with Virtual Contact Centre?
How Quickly Can Hosted be deployed?
How easy is it to move offices on Hosted?
Do we have an option to add IVR to Virtual Contact Centre?
Can we make changes to the hosted system ourselves?
Can I use my own IP handsets?
Can I have an Auto Attendant on Hosted?
8×8 Virtual Office Integration with Outlook
8×8 Virtual Office Integration with Office 365
What CRM integration is available on hosted?
Can I have an Auto Attendant on Hosted?
Is there a maintenance contract with hosted?
Can I use my own business internet connection with Hosted?
What Messaging Features are available on 8x8 Work?

IM and SMS chat: Send and receive IM and SMS from your co-workers and business contacts on the go, and access chat history with each contact.

Team Messaging: Discuss important projects and tasks in a public chat room open to all your colleagues, or in a private chat room with your team.

Meetings: Collaborate more effectively with your colleagues with powerful audio and video conferencing capabilities, all from the convenience of your device.

Contacts: Access your contacts easily for communication, view contact info at a glance, create personal contacts, and mark contacts as favourites for quick access.

Receive faxes: Access and manage faxes received via 8x8 Work.

Presence status: Leverage automatic and manual presence capabilities to let coworkers know your availability, and keep your contacts posted on your availability via custom status messages.

What Languages are supported on 8X8 Work?
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Latin America and the Caribbean)
Spanish (Spain)
Swedish

What Call Features are available on 8x8 Work?

Call management: Place, receive, and manage calls from your device, and review your past call history.

Data usage control: Control your mobile data usage for 8x8 Work calls by switching to Wi-Fi.

Improved call quality via mobile minutes: If you are in an area with poor signal strength, use cellular minutes to improve call quality.

Call forwarding: Forward your calls to different extensions within and outside of your system, or to voicemail. This enables you to have complete control over where your calls are going.

What is 8x8 Work supported on?

iOS mobile devices, Android Mobile devices, Amazon Fire tablets.

What’s hot about 8x8 Work?

With 8x8 Work for Mobile (formerly known as the Virtual Office mobile app), stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, at home or at work.

Working from home on Hosted, is it that seamless?

Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.

Where can we get access to additional information for the Virtual Contact Centre?

Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.

What operating systems does Virtual Office support?

Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer

What languages does 8×8 Virtual Office support?

This version of the Virtual Office desktop app supports the following languages:
Dutch
English (UK)
English (US)
Finnish
French (Canada)
French (France)
German
Italian
Portuguese (Brazil)
Spanish (Spain)
Swedish

What handset devices work with hosted?

As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.

We don’t use a CRM currently, how does that work with your Call Centre?

The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to:

  • Deliver screen pops of critical customer information to make every agent interaction more efficient.
  • Solve customer problems more quickly and increase customer satisfaction.
  • Integrate and combine information from other software and sources on the same screen.

Is there a maintenance contract with hosted?

As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.

Is speech analytics available with Virtual Contact Centre?

8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to:

  • Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories

  • Boost productivity and agent performance through more productive coaching

  • Reduce costs associated with agent churn by immediately identifying and rectifying problem areas
How Quickly Can Hosted be deployed?

Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.

How easy is it to move offices on Hosted?

Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.

Do we have an option to add IVR to Virtual Contact Centre?

8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.

Can we make changes to the hosted system ourselves?

We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.

Can I use my own IP handsets?

Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.

Can I have an Auto Attendant on Hosted?

Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.

8×8 Virtual Office Integration with Outlook

Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.

8×8 Virtual Office Integration with Office 365

Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.

What CRM integration is available on hosted?

Integrating your telephone system with your CRM or business systems can increase business productivity and improve customer service levels, with reduced call times and caller recognition. There are many CRMs our hosted phone systems will work with out of the box, including Salesforce, Zoho, Outlook, Google, Bullhorn and Sage.

Can I have an Auto Attendant on Hosted?

Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.

Is there a maintenance contract with hosted?

As our hosted phone systems are managed within the cloud there is no on-site hardware that needs to be maintained. The phone system is continually upgraded, benefiting you as our client.

Can I use my own business internet connection with Hosted?

Our hosted phone systems will work with any data connection, subject to your firewall and router configuration. Whilst we cannot guarantee QoS across your existing internet connection, providing you have sufficient bandwidth (recommended at 100kbps per call) your hosted calls will work without issue.

Pricing options for 8x8 Hosted Phone Systems

X1 Hosted License
Per User
£10.95
Unlimited UK Calls to 01, 02, 03 and 07 numbers
HD Voice, Mobile and Desktop App
Instant Messaging, SSO, Phone Number
Ext, Reporting, Recording
Find Out More
X2 Hosted License
Per User
£19.95
Most Popular
Unlimited Calling in 14 Countries
X1 Features Included
Multiple CRM Integrations
Video Conferencing and Receptionist Console
Find Out More
X4 Hosted License
Per User
£37.00
Unlimited Calling in 47 Countries
X1-X3 Features Included
Full Deep Dive Analytics
Call Quality Reporting Suite
Find Out More

Product Resources

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Case Study

Read our case study to discover how we supported Inspired Energy to migrate to an 8×8 Hosted Phone System

Case Study

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Why UK IT Networks?

Knowledgeable and Responsive Staff
Dedicated Personable Account Managers
24/7/365 UK-Based Customer Support
Flexible, Scalable Business Solutions

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Customers Who Trust Us

We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

“Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.”

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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