Effective call management solutions you control
Our Inbound enables you to service your own calls and securely make changes with access to business reporting features.
Our Inbound enables you to service your own calls and securely make changes with access to business reporting features.
With better call management you can gain insight into your inbound call handling and help improve the customer service experience.
There are no setup costs with our Inbound which means it can be funded and implemented quickly.
Our call management solution is easy to set-up and easy to use.
You can access our call management platform from any device via a secure user-friendly website.
Choose the right Inbound solutions for your business with our advanced Inbound call routing options, Auto Attendant, call recording and call statistics.
As a sole trader/single-site business you can change your call routing to reflect your opening hours/staff availability.
As a business with a multi-site/multi-department, you can route calls based on who the caller is by the caller’s location to the nearest office or account manager.
As a call centre, you have access to customisable and scalable functionality enabling you to deal with incoming calls effectively, improving customer service levels.
Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan. With an IVR you can provide information, such as routing options, to keep them informed.
Online live call statistics can help you to analyse productivity, call patterns and call behaviour, including data for time to answer, call waiting time, call outcome and caller details.
Inbound Call Whisper identifies incoming call numbers and provides a one-way whisper to your call agent with a message on how to answer each call., giving a tailored response and reducing any disruption to the customer journey.
Service your own calls and securely make changes with our Inbound call routing platform.
£1.00 number rental
Low-cost PAYG Option
£1.00 Monthly Number Rental
Free Number Connection
Inbound Call Routing Platform
Mobile Call Routing App
Inclusive
Drag and Drop Call Plan Builder
Auto Attendant and Call Queues
Comprehensive Call Statistics
Automated Failover Call Routing
1 pence per minute
Inclusive to Call From Mobiles
£1.00 Monthly Number Rental
Free Number Connection
Inbound Call Routing Platform
Mobile Call Routing App
“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”
“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”
“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”
“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”
“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”
“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”
“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”
“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”
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