Loading
back slide image

8x8 Hosted Phone System

Keep your business connected with our award-winning cloud-hosted system.
Chat to our team
Smart 8×8 Hosted Phone System

Future proof your business with our secure cloud-hosted phone system with award-winning voice quality, keeping you connected to your colleagues and customers in the office or on-the-go.

 

Gain insight with interaction analytics helping you to manage performance levels and improve customer engagement.

Cost Savings

Switching to a hosted phone system can save you money with lower UK and international call costs, and no outlays for expensive hardware, installation and ongoing maintenance.

Integration

8x8 Hosted Phone System offers integration with Google and business apps including Microsoft Teams and CRM systems.

Unlimited Calls and Fax

8x8 Hosted Phone System delivers unlimited free calls from within 47 countries, a mobile work app, unlimited free extension-to-extension calls plus free calls to any other 8x8 Work user anywhere in the world. You can also connect your fax machine to your network or mobile app, giving you greater flexibility.

Intelligent Customer Interactions

You can keep on top of your customer interactions with integrated voice, email, webchat and social whilst managing performance with advanced speech and interaction analytics.

Scalability

A hosted phone system offers you greater flexibility and control to make changes to from a single administration platform, supporting your business as it adapts and grows.

Access Anywhere

You can access your business number(s) anytime and anywhere with an all-in-one mobile app, keeping you connected to your colleagues and customers.

X1 X2 X3 X4
UC and CC Calling Zone Unlimited UK Unlimited Calling within 14 Countries Unlimited Calling within 32 Countries Unlimited Calling within 47 Countries
Auto Attendant
Phone Number and Extension
HD Voice, Secure Voice
Mobile and Desktop Apps
Team Messaging; Presence; Voicemail
Call Recording
Unlimited Internet Fax
Single Sign On
Audio and Video Conferencing with Meetings 5 Participants 25 Participants 50 Participants
Salesforce, Zendesk and NetSuite Integration
Operator Switchboard
Analytics and Call Quality Reporting
X1 Licence
UC and CC Calling Zone: Unlimited UK
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Single Sign On:
X2 Licence
UC and CC Calling Zone: Unlimited Calling within 14 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 5 Participants
Salesforce, Zendesk and NetSuits Integration:
X3 Licence
UC and CC Calling Zone: Unlimited Calling within 32 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 25 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
X4 Licence
UC and CC Calling Zone: Unlimited Calling within 47 Countries
Auto Attendant:
Phone Number and Extension:
HD Voice, Secure Voice:
Mobile and Desktop Apps:
Team Messaging; Presence; Voicemail:
Call Recording:
Unlimited Internet Fax:
Single Sign On:
Audio and Video Conferencing with Meetings: 50 Participants
Salesforce, Zendesk and NetSuits Integration:
Operator Switchboard:
Analytics and Call Quality Monitoring:
How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions about 8×8 Home Working Phone System

What Messaging Features are available on 8x8 Work?

IM and SMS chat: Send and receive IM and SMS from your co-workers and business contacts on the go, and access chat history with each contact. Team Messaging: Discuss important projects and tasks in a public chat room open to all your colleagues, or in a private chat room with your team. Meetings: Collaborate more effectively with your colleagues with powerful audio and video conferencing capabilities, all from the convenience of your device. Contacts: Access your contacts easily for communication, view contact info at a glance, create personal contacts, and mark contacts as favourites for quick access. Receive faxes: Access and manage faxes received via 8x8 Work. Presence status: Leverage automatic and manual presence capabilities to let coworkers know your availability, and keep your contacts posted on your availability via custom status messages. What Languages are supported on 8X8 Work? Dutch English (UK) English (US) Finnish French (Canada) French (France) German Italian Portuguese (Brazil) Spanish (Latin America and the Caribbean) Spanish (Spain) Swedish

What Call Features are available on 8x8 Work?

Call management: Place, receive, and manage calls from your device, and review your past call history. Data usage control: Control your mobile data usage for 8x8 Work calls by switching to Wi-Fi. Improved call quality via mobile minutes: If you are in an area with poor signal strength, use cellular minutes to improve call quality. Call forwarding: Forward your calls to different extensions within and outside of your system, or to voicemail. This enables you to have complete control over where your calls are going.

What is 8x8 Work supported on?

iOS mobile devices, Android Mobile devices, Amazon Fire tablets.

What’s hot about 8x8 Work?

With 8x8 Work for Mobile (formerly known as the Virtual Office mobile app), stay connected with all your colleagues and business contacts, and collaborate more efficiently than ever. Place and manage calls flexibly, chat with contacts, schedule and conduct productive meetings within your company or with external participants, at home or at work.

Working from home on Hosted, is it that seamless?

Business users can work from home on hosted using a handset, softphone or mobile client. Hosted handsets are connected through your router and continue as if in the office. That also applies to the softphone and mobile client.

Where can we get access to additional information for the Virtual Contact Centre?

Contact centre advisors are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximising productivity. Any time a customer asks a question, agents can refer to the 8x8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.

What operating systems does Virtual Office support?

Windows 7 or newer, with: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB of available hard-disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver Mac OS 10.10 (Yosemite) or newer

What languages does 8×8 Virtual Office support?

This version of the Virtual Office desktop app supports the following languages: Dutch English (UK) English (US) Finnish French (Canada) French (France) German Italian Portuguese (Brazil) Spanish (Spain) Swedish

What handset devices work with hosted?

As standard, we work with Cisco, Polycom and Yealink. Using our 8x8 hosted solution we can work with most IP enabled hardware, reducing the costs associated with installing new hosted hardware.

We don’t use a CRM currently, how does that work with your Call Centre?

The 8x8 Customer Relationship Management (CRM) solution is perfect for businesses that do not already use a CRM. Providing the ability to:   Deliver screen pops of critical customer information to make every agent interaction more efficient. Solve customer problems more quickly and increase customer satisfaction. Integrate and combine information from other software and sources on the same screen.

Is there a maintenance contract with hosted?

As our hosted phone systems are managed within the cloud there is no on-site hardware that’s required to be maintained. The phone system is continually upgraded, benefiting you as our client.

Is speech analytics available with Virtual Contact Centre?

8x8 Speech Analytics searches customer interactions for compliance, customer insights, and agent performance purposes. Now companies have the visibility needed in order to: Gain awareness of problems as well as opportunities. Supervisors can drill down and listen to calls that are grouped into pre-defined, customizable categories Boost productivity and agent performance through more productive coaching Reduce costs associated with agent churn by immediately identifying and rectifying problem areas

How Quickly Can Hosted be deployed?

Our Horizon or 8x8 hosted systems can be deployed and ready within 5 working days from point of order. Number porting and data connectivity will take longer.

How easy is it to move offices on Hosted?

Plug and play hardware quite simply means unplugging from one site and connecting to another site. Providing you have internet connectivity without restrictive firewalls or routers our hosted handsets will work from anywhere across the world.

Do we have an option to add IVR to Virtual Contact Centre?

8x8’s VCO has powerful IVR capabilities that helps businesses identify calls and route them correctly, inform the customer, reduce costs and manage changes easily.

Can we make changes to the hosted system ourselves?

We empower our customers through training and on-going support to make all configurational changes themselves. From building hunt groups to redesigning auto attendants our customers have the same level of access as we do.

Can I use my own IP handsets?

Whilst Horizon will only authorise our provided hardware through Cisco, Polycom and Yealink currently 8x8 is somewhat different. 8x8 will work with most major IP phone providers. Furthermore, both our hosted phone solutions are provided with a softphone client, removing the need for hardware altogether.

Can I have an Auto Attendant on Hosted?

Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.

8×8 Virtual Office Integration with Outlook

Virtual Office integration with Microsoft allows you to place outbound calls, receive incoming calls, and schedule Virtual Office meetings using your Microsoft Outlook email client. Just click to place calls right from an email or your Outlook contacts list.

8×8 Virtual Office Integration with Office 365

Virtual Office Meetings users are able to schedule meetings directly from Microsoft Office 365 on any computer by installing the Office 365 plug-in for Virtual Office Meetings. This plug-in allows users to better coordinate with colleagues by creating and updating Virtual Office meetings via Office 365, and the closer integration with your Microsoft apps means that organizing meetings is easier than ever.

What CRM integration is available on hosted?

Integrating your telephone system with your CRM or business systems can increase business productivity and improve customer service levels, with reduced call times and caller recognition. There are many CRMs our hosted phone systems will work with out of the box, including Salesforce, Zoho, Outlook, Google, Bullhorn and Sage.

Can I have an Auto Attendant on Hosted?

Auto attendants are included within our hosted phone systems as standard. Furthermore, we empower our customers to access the platform and make changes to their Auto Attendant in real-time.

Is there a maintenance contract with hosted?

As our hosted phone systems are managed within the cloud there is no on-site hardware that needs to be maintained. The phone system is continually upgraded, benefiting you as our client.

Can I use my own business internet connection with Hosted?

Our hosted phone systems will work with any data connection, subject to your firewall and router configuration. Whilst we cannot guarantee QoS across your existing internet connection, providing you have sufficient bandwidth (recommended at 100kbps per call) your hosted calls will work without issue.

Can’t find what you’re looking for?

Supporting your business growth

Working with businesses to deliver voice and connectivity services, no matter where your employees are.

Pricing options for 8x8 Hosted Phone System and related products

X1 Hosted License

£10.95 per user

Unlimited UK Calls to 01, 02, 03 and 07 numbers

Mobile and Desktop App

HD Voice and Instant Messaging

SO, Phone Number, Extensions, Reporting and Recording

FIND OUT MORE

X3 Hosted Licence

£24.95 per user

Unlimited Calling in 14 Countries

X1-X2 Features Included

Multiple CRM Integrations

Video Conferencing and Receptionist Console

FIND OUT MORE

X4 Hosted License

£37.00 per user

Unlimited Calling in 47 Countries

X1-X3 Features Included

Full Deep Dive Analytics

Call Quality Reporting Suite

FIND OUT MORE

Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

Do NOT follow this link or you will be banned from the site!