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Fraud Prevention

Preventing Fraud 

Phone fraud has become more of a complex art and is a growing concern for many businesses. The most common types of phone fraud include: unauthorised calls, malicious disruption and organised crime.

Unauthorised calls can be made by individuals with physical access to your phone system. You should therefore ensure that your PBX system is held in a secure place where only authorised employees have access.

Malicious disruption is where hackers purposefully manipulate tools to exploit security systems or out of date of software. Whilst organised crime involves hackers who are looking to generate revenue quickly.

A recent survey of one thousand businesses suggested that over 20% had been hacked in the past five years, costing in excess of £10,000 per business.

How Fraud Happens

Security Breaches

Hackers will look for IP addresses where your phone system hasn’t been configured correctly and therefore can be exploited

Holiday Season

When offices are quiet or closed for longer periods it allows hackers time to access your PBX

Early Hours & Weekends

Early Hours and Weekends are popular times, as most businesses are operating on skeleton staff allowing unlawful activities can go undetected

No Reporting

Businesses who do not have fraud alerts and don’t review call statistics daily are unlikely to notice irregular usage

Fraud Security Solutions

Free call-barring on all our select network services (SIP and Hosted). We can set up a call bar plan at a company level which can be edited on a per user basis.

Free account monitoring alerts – we set a threshold for total spend on your account, allowing us to send an email or SMS when the threshold is hit.

Free call alert thresholds – we can set a maximum spend threshold on any number and will be notified if this exceeds the threshold.

Spend Capping – we can set an agreed spend level for your account. Once it hits the daily limit we set a cap, effectively it’s minimising risk for your peace of mind.

Monitoring of Calls – if you’re still using traditional ISDN lines, whilst we receive call records a few days behind, we can actively report on the calls as they come in to catch it as early as possible.

Understanding Telecoms Fraud

Phone fraud is a concern for all as costs can quickly accumulate. Therefore you need a knowledgeable and proactive supplier to support your organisation in mitigating the risk of telecoms fraud

Phone systems are IP connected, meaning they can be accessed anywhere in the work including Russia, The Middle-East and Central Africa

Working with well established network partners who we trust can help us protect your business against fraudulent activity

Best Practice to Increase Security

Add Fraud Alerts: Using any of our IP solutions you can restrict your spend or add alerts that generate reports when unusual calling activity is detected.

Changing Default Passcodes: When transferring the maintenance of Avaya systems it’s alarming how many default passcodes we see. Avoid repeating the same number e.g. ‘0000’.

Review Call Usage: We provide access to our billing platform so you can see call stats as soon as we generate them. Don’t wait until prompted to review your calling patterns.

Lock Down Premium Rate / International Dialling: Using our Hosted phone system or Inbound platform you can set personalised permissions to only give access where required.

Restrict Access To Unused Voicemails: If they are not being used, block access to them and change the passcode from the default setting.