How We Account Manage
Every customer is different. Some customers require a quarterly review and would like detailed reporting of up-time on services, performances against service level agreements and new product releases. Others may only want to discuss their account as-and-when there is a requirement to do so.
What’s key to the way we work is ensuring we don’t dictate to our customers how we should account manage. We get a real understanding for how they want us to work with them and use that as the basis for our relationship.
Our account managers are measured on retaining our customers and not on how many meetings they sit in any given month. This gives them the reassurance and flexibility to spend time getting to know you and your company, not just up-selling into your business.