Account Management

We deliver an honest, personal and supported service which adapts to your business.

Account Management

The way we work with your business is what makes us different from most other telecoms providers. All of our direct customers are given a single point of contact within our business and account managers are trained and empowered to deal with your enquiries in a personable and professional manner.

We measure our success on retaining customers and consistently monitor this through customer surveys and stringent KPIs. Our account managers are committed to understanding your business needs and delivering the services which will support your future business growth.

Understanding Your Business

Your account manager will take steps to understand the challenges and ambitions of your business and how our telephony services can support these.

Customised Offering

Your account manager will review your existing telephony services and provide guidance as to how these can be consolidated, updated, or reduced in costs.

Staying in Contact

We will work with you to establish contact times which fit around your business.

Performance Monitoring

Our account managers can provide bespoke business reports including up-time on services, performance against service level agreements and information about new product releases.

Customer Training

All of our account managers will proactively provide one-to-one product training with customers to ensure you get the best out of our services.

Supporting your business growth

Working with businesses to deliver voice and connectivity services, no matter where your employees are.

Technology built for your business

Hosted

Internet

Inbound

Colocation

Analytics

“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

Sales Support

Customer Support

IT Support

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy