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Call Reporting

Call Reporting Solution

Call Reporting plays a key role in the growth and productivity levels of your telephone contact. Our cloud-based leading call analytics and management platform offers value and an unprecedented insight into how your contact processes are working.

Taken in conjunction with our Horizon Hosted IP phone system, Call Reporting will bring your users and the way they work to life.

As a cloud-based service, our Call Reporting offers certain clear advantages. It’s highly scalable, from as few as two users to as many as ten thousand, with updates and enhancements occurring automatically. It’s also quick and easy to set up, with no additional hardware, software or capital expenditure required.

Managing your contact centre reporting has never been easier to do on the move. Access to the Call Reporting platform or digital dashboards is through your dedicated client portal, so all information can be viewed on the wallboard feature of our App, via a tablet or smartphone.

Features And Benefits

Realtime Displays

Make it even easier for you to monitor and for individuals to motivate themselves when their progress visually displayed

Fully Customise Reporting

A choice of over 200 sets of historic and real time statistics, brought to life with easy-to-assimilate charts, dials and alarms

Agent Dashboard

Agent Dashboard is a revolutionary solution that brings real-time data to your desktop and offers an easy way to see the full status of all users

Low Cost Setup

Hosted in the cloud, there is no hardware or capital expenditure costs enabling a low-cost quick deployment of your Call Reporting

Why Call Reporting For Your Business?

Our aim to to provide a comprehensive reporting suite that meets your business requirements. Where some customers will require the full solutions package others may simply want the core features. Either way, we have a reporting option that will enable you to take your business forward. See below for what services are available.

  • Historic call logging/reporting
  • Cradle-to-grave call visibility
  • Trend analysis by time-frame
  • Scheduled reporting
  • Real-time call analytics
  • Wallboard app (Android and iOS)
  • Abandoned call recovery
  • Monitor extension activity
  • Call control
  • Extension BLF view
  • Alarms for KPIs
  • Comprehensive wallboard
  • Analysis by Hunt Group
  • ACD statistics
  • ACD agent BLF view
  • Status analytics for ‘DND’
  • Calls by Account Code statistics
  • Superior wallboard

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