Call Reporting Solution
Call Reporting plays a key role in the growth and productivity levels of your telephone contact. Our cloud-based leading call analytics and management platform offers value and an unprecedented insight into how your contact processes are working.
Taken in conjunction with our Horizon Hosted IP phone system, Call Reporting will bring your users and the way they work to life.
As a cloud-based service, our Call Reporting offers certain clear advantages. It’s highly scalable, from as few as two users to as many as ten thousand, with updates and enhancements occurring automatically. It’s also quick and easy to set up, with no additional hardware, software or capital expenditure required.
Managing your contact centre reporting has never been easier to do on the move. Access to the Call Reporting platform or digital dashboards is through your dedicated client portal, so all information can be viewed on the wallboard feature of our App, via a tablet or smartphone.