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Legal

Hosted Legal Overview

We know that time matters in the legal world. This means that when it comes to our legal hosted telephony solution, efficiency is what drives us. Working with legal practices across the UK, we’ve implemented a number of hosted telephony systems to enable our legal clients to maximise their time when talking to clients.

Taking advantage of free UK landline and mobile calls reduces your telephony costs, whilst being able to work from anywhere using our softphone, mobile client or remote office makes your employees more productive. Time of day routing easily handles your closed time during the week and public holidays, whereas our receptionist console will massively improve lost time spent transferring, holding and parking calls.

Our hosted legal phone system benefits single site law firms to multi-sites across the globe. Manageable from a single web-based browser, all configurational changes are made instantly and without cost. Integration with your existing CRM and email client are available, whilst comprehensive extension call reporting is included as standard.

Legal Benefits Guide

Call Recording

Pause/Resume or Record-All, provides your legal practice protection and a peace of mind guarantee

Time Really Does Matter

Work from anywhere using our Mobile client, desktop client or plug-and-play handset

Screen Share Anywhere

Review legal documents with clients to maximise efficiency and promote collaboration

Video Conference On The Go

Video conference colleagues or clients from home, the office or on the move

Free Calls To UK Landlines & Mobiles

Inclusive calls to UK landlines and mobiles are included as standard with our legal hosted offering

Save Time, Promote Collaborate

In a competitive legal industry, the importance of responding to customer as quickly as possible, day or night, can be the difference between excellent feedback or a customer complaint. Ensuring your employees are equipped to handle a constant flow of queries across multiple channels is is what will set you apart from other legal businesses.

Collaborate includes services such as presence of employees, voice calling, instant messaging and video & document screen sharing, all within a single user application offered through standard applications on Windows, MAC, Android and iOS.

Suitable for any sized legal entity Collaborate encourages speedier response times, increased productivity of employees and a more collaborative team working environment.

Testimonial

We have worked with UK IT Networks for the last two years having moved our legal practices to VOIP telephony systems. UK IT Networks have worked with us to overcome any technical challenges and difficulties we had during the transition to a new system and they continue to do so. You can always get hold of someone on the phone and they have provided significant support to us when we need it, no matter how small the issue.

The team are always willing and able to meet us for account management meetings and provide support and information to enable us to continually improve our systems and telephony services to clients.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

IT Support For Legal

IT support and business telephony go hand in hand, so it makes sense to have a single point of contact for those times that things do go wrong.  It’s a frustration we often see for Legal clients with technology holding back productivity levels and waiting for IT Support partners causes lost productivity.

The majority of IT Support related enquiries are resolved quickly and over the telephone, however, we offer both on-site and remote support agreements, therefore, should you require a site visit, our engineers will be dispatched and will work on-site until we’ve rectified the issue.

One rule does not fit all in IT Support. Our aim is to be personable and bespoke a package not just for what you want us to support, but how you want us to support you as well. We don’t provide e-guides on how to fix your IT problems, we encourage you to pick up the phone and speak with our support team to find a resolution.

Between our in-house IT support team and our partners, we cover 95% of the UK. Working with a partner of UK IT Networks provides the same benefits as working with us directly. We have aligned business practices to ensure our standard of work is uniform.