PhoneLine+

PhoneLine+ saves you time, puts you in control, and delivers a superior experience for you and your customers

Why do you need it?

As the traditional public-switched telephone network is phasing out, it’s crucial to transition to the new network where voice calls are delivered using VoIP (Voice over Internet Protocol) technology, utilising the same infrastructure as data.

This transition ensures the continuity of your phone service and number. If you already have a broadband service, it’s highly probable that it will support PhoneLine+, thus maintaining a seamless communication experience with minimal disruption.

Decide how you want any

unanswered calls to be managed

Use the Voicemail option and record a personal greeting or select from the messages stored in your media library. Divert calls to a colleague or an external phone. If you are diverting calls to your personal mobile, then PhoneLine+ makes it easy to identify business and non-business calls.

Set your Out of Hours for each day, whether for the whole day or just part of the day. Set a specific Out of Hours message and choose how you want calls to be directed when you are closed.

Less to worry about

PhoneLine+ is updated and maintained remotely by us, safeguarding your business as technology evolves. You have complete control over who is a user in your phone system which makes it easy to add, remove users and reallocate phone numbers as required.

With PhoneLine+ you can take your existing phone number with you, so there is no disruption for your customers. Access to PhoneLine+ is password protected so your information and that of your customers is held securely.

Designed with care

We know that you don’t have time to waste reading lengthy instruction manuals to learn how to use your new phone service, so PhoneLine+ has been designed with a simple user interface

Manage more than one number

With PhoneLine+ you can have more than one phone number per subscriber, so you can choose to use dedicated numbers for different functions

Key Features

PhoneLine+ offers all the key features of a traditional telephone line including Voicemail, Call Divert, Call Hold, Contact Directory, Call Transfer, Call Forwarding and Number Withholding

Out of Hours

With PhoneLine+ you can set your Out of Hours profile for every day of the week, and you can have an Out of Hours message that is specifically for when you are closed rather than unable to answer a call

Analytics

Use the built-in reporting to see your call patterns and usage trends, check that calls are being answered in your absence, and monitor progress against your goals which could include optimising your availability