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IT Support & Services

Let us focus on your IT so you can focus on your business.

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Our tailor-made IT support services allow you to focus on running your
business more efficiently, you can leave the rest to us.
Delivering a clear and comprehensive service:

No matter what kind of contract you sign up to, we ensure our customers are provided with the best quality of service.

Following on from your sign up process and approval from our technical managers, we will send you a tailored welcome pack, including information on how to get started. If you need help at any point, our team will be on the other line to help at all times.

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24 / 7 customer support from our team

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ITIL based support model

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Ticket based management portal

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Directly supporting your end users and in-house IT staff for escalation if required

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Proactive scheduled visits to your premises

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PC, Mac & mobile devices

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Disaster recovery services ensuring business continuity

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Fully managed IT outsourced service

The day-to-day handling of support requests can be incredibly time consuming.

 

With our fast response time, you can leverage our team of support technicians for all of your business’s technical support needs. We can guarantee that you will have 24/7 support from our team of experts no matter what.

Frequently Asked Questions

Can you speak to third party vendors on our behalf?
What’s the difference between backups and disaster recovery?
Are you contactable 24/7?
Can I choose ad-hoc support?
Do UK IT Networks offer monthly support agreements?
Can you speak to third party vendors on our behalf?

Our dedicated engineers will liaise with all of your hardware and software vendors to ensure the issues are resolved swiftly allowing you to focus on the more important issues of your business.

What’s the difference between backups and disaster recovery?

Backups are generally performed daily to prevent any loss of company data, normally to a single location point. Disaster recovery is planning for a likely event where a full system recovery is paramount, which outlines recovery time and processes to allow your business to continue.

Are you contactable 24/7?

Every business needs that extra peace of mind knowing that their IT system are managed throughout the day and night. Therefore, we recommend our optional 24/7 service (including weekends and bank holidays) to help guarantee any issues raised can be swiftly resolved.

Can I choose ad-hoc support?

Ad-hoc is a cost-effective way to get the support you need without the commitment of a contract. Ad-hoc support is ideal for smaller companies who would like to pay as you go.

Do UK IT Networks offer monthly support agreements?

We offer a range of IT Support packages which include remote support within a 4-hour response time and proactive monitoring of all of your IT systems which allows our engineers to prevent problems before they occur. We will also provide you with a dedicated account manager. All of our packages cover servers, PCs, mobile devices, and phones systems. Additional on-site options can be added to any package.