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For the most part, if you lose your connection we cannot fix issues. However, if a good backup internet connection is in place we can potentially fix the primary connection or root cause of the issue. It is also possible that our engineers can talk to staff onsite to investigate why the internet connection is down whilst organising tests and diagnose why the connection has been lost. It is recommended to have a backup connection in place to avoid any downtime. Check which packages are available to your business with our instant broadband check.