Senior ICT Support Executive

Job Description:

Salary:

£33,000.00 | £40,000.00

Working Hours:

Monday to Friday, 08:30 – 17:00 (1 hours lunch)

UK IT Networks is a leading MSP supporting customers across the UK. We are passionate about team work and delivering excellence to our customers. Become part of our progressive and growing organisation as we continue to build on our success, expand our client base and continually improve our service. We are seeking a knowledgeable and adaptable Senior ICT Support Executive to join our ICT team in either our Holmes Chapel or Westcliff-On-Sea office. This is an exciting opportunity for the right candidate to make an impact and grow with us.

What We’re Looking For in You?

• Experience of working in a 3rd line/senior role
• Demonstrable knowledge of all Microsoft platforms and technologies
• In depth knowledge of Hyper-V and VMware
• Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
• Familiarity with backup platforms (Veeam, Datto)
• Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
• Azure cloud experience
• Mac OS knowledge
• Familiarity with CRM systems
• Linux knowledge
• Any professional certifications would be highly desirable
• Experience working for an MSP is advantageous

What You’ll Be Responsible For

• Complete ICT customer projects both onsite and remotely (software and hardware)
• 3rd line support of technology related incidents within agreed SLAs
• Ensure support documentation exists and is up to date for all infrastructure components
• Take ownership of any issues and ensure they are seen through to resolution
• Provide exceptional customer care and set the standards to the wider team
• Maintaining accurate asset records
• Liaising with 3rd party suppliers
• Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
• Helping junior colleagues with IT support activities including complex tasks and escalations
• Complete customer training via web demonstration, telephone and customer visits
• Ability to multitask – Manage work queues and prioritise events, to ensure all SLAs are adhered to

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Experience:

IT support: 4 years (preferred)
Customer service: 4 years (preferred)

Things to consider

Travel to premises, train station is located within a five minute walk

About the employer

UK IT Networks, based in Crewe, are a leading provider of telephony and IT support services. Our core product offerings are voice, connectivity, systems, IT services and solutions and we supply to businesses across the globe.

Employer

UK IT NETWORKS LTD

Address
3 The Clock Tower

Manor Lane

Holmes Chapel

CW4 8DJ