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IT Support Services

Keep in control of your business IT infrastructure with our IT Support Services.
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Managed Bespoke Business IT Support Services

Outsourcing IT support takes the pressure and stress off an internal team, allowing them more time to focus on tasks at hand.

 

Our support packages for larger businesses cover 480 annual remote support issues but this can be adjusted to your business needs. With every support package we offer out of hours support – our team is always on hand 24/7/365 as well as reduced call out and out of hours support.

Managing Your IT systems

Our expert engineers can support your business IT systems, from managing your core servers to maintaining your office phones.

No Hidden Costs

We make you aware of all costs from the outset, giving you financial security and peace of mind.

Supporting Your Business Growth

Our IT Services team is here to support your business as it grows and can help you to reduce the costs of your IT infrastructure. As a contract client. we remotely monitor your systems around the clock, making sure everything is working effectively. For your peace of mind, we also offer an out of hours emergency service.

Working with Software and Third-Party Vendors

Most IT support companies will not support software installed by clients or other third-party vendors. Our IT Services team are more than happy to speak to any software vendor on your behalf to resolve or advise on any problems which may occur.

IT Support Services

At UK IT Networks, our friendly and knowledgeable team will provide expert assistance and advice to help you find the services you need. We can provide one-off services and ongoing assistance dependent on your business needs.

Regular and One-Off Visits

We can offer you scheduled or one-off visits, allowing us to manage tasks we are unable to complete remotely, maintaining your hardware and network infrastructure for an efficient and problem-free system.

IT Health Check

An IT Health Check is beneficial to your business as it allows us to get a full picture of your current IT setup. By working with you we can identify and resolve any issues you currently have supporting your business foundations as it grows.
You can also take the integration software a step further with the Integrator CRM, compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics.

Online Backup

We are partnered with Microsoft and provide an outstanding, managed cloud backup service. We ensure that everything operates efficiently and perform regular maintenance so that it remains that way. If you are not ready to move over completely to cloud-based backups, we can also manage on-site backups to compliment the cloud-based offering.

How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

Questions about IT Support Services

Can you speak to third party vendors on our behalf?

Our dedicated engineers will liaise with all of your hardware and software vendors to ensure the issues are resolved swiftly allowing you to focus on the more important issues of your business.

What’s the difference between backups and disaster recovery?

Backups are generally performed daily to prevent any loss of company data, normally to a single location point. Disaster recovery is planning for a likely event where a full system recovery is paramount, which outlines recovery time and processes to allow your business to continue.

Are you contactable 24/7?

Every business needs that extra peace of mind knowing that their IT system are managed throughout the day and night. Therefore, we recommend our optional 24/7 service (including weekends and bank holidays) to help guarantee any issues raised can be swiftly resolved.

Can I choose ad-hoc support?

Ad-hoc is a cost-effective way to get the support you need without the commitment of a contract. Ad-hoc support is ideal for smaller companies who would like to pay as you go.

Do UK IT Networks offer monthly support agreements?

We offer a range of IT Support packages which include remote support within a 4-hour response time and proactive monitoring of all of your IT systems which allows our engineers to prevent problems before they occur. We will also provide you with a dedicated account manager. All of our packages cover servers, PCs, mobile devices, and phones systems. Additional on-site options can be added to any package.

Can’t find what you’re looking for?

Supporting your business growth

Working with businesses to deliver voice and connectivity services, no matter where your employees are.

Pricing options for IT Support Services

IT Support 240

From £499.00 per month

240 Annual Remote Support Issues

Reduced callout and out of hours support

Reduced rate on AV software and hardware / cloud services

Optional inclusive site visits

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IT Support 480

From £999.00 per month

480 Annual Remote Support Issues

Reduced Callout Charges

Reduced Out of Hours Charges

Reduced Rate on Hardware and Other Services

Optional Inclusive Site Visits

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IT Support Bespoke

POA

We’ll tailor an IT Support Package to suit your business.

Inclusive callouts / out of hours

Inclusive AV software

Inclusive scheduled site visits

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

“Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.”

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

UK IT Networks