IT Support Services

Features and Benefits

Inclusive IT Support Services

At UK IT Networks, our specialist IT support engineers act as an extension of your team. Working alongside your business to deliver support to protect your business.

With engineers based across the North-West (head-office), Essex & Yorkshire, we’re best placed to deliver secure, support and monitoring solutions. Our SLAs set us apart from other providers, actively real-time monitoring 1st line response to resolution, demonstrating our accountability to our customers.

Remote Support

Our expert engineers support all your business IT systems, from managing your cloud applications to maintaining your day-to-day IT requirements

Real-time Device Monitoring

Remote Monitoring and Management (RMM) is a secure cloud-based RMM platform. Allowing us to remotely secure, monitor, and manage your endpoints to reduce costs, improve network efficiency and maximise protection against cyber-attacks.

Ransomeware monitoring

Datto RMM offers a secure, feature-rich cloud platform for our customers to remotely oversee and manage endpoints. In the event of ransomware detection, Datto RMM proactively isolates the affected device and tries to halt the ransomware processes to prevent further spread, thus adding a crucial protective layer to its array of services.

Anti-Spam & Anti-Virus

Our AntiSpam offers protection against malware, spear-phishing, advanced persistent threats (APTs), offering insights into new threats to help mitigate risks and requires no additional hardware or software.

Anti-Virus is installed locally or hosted by us. Providing multi-layered protection with proven machine learning, advanced heuristics, anti-ransomware, powerful anti-exploit, signatures, Firewall and Device Control are included in each of the options below.

Product Options

Partnering with UK IT Networks takes the stresses away from key personnel within your business, making those individuals more efficient and valuable to the company

Our IT Support options are flexible to suit your individual requirements and growth plans. From as little as 60 tickets up to 1500 per annum, our involvement is decided by you

Market Leading Service Level Agreement

We understand the importance of up-time, hence why we commit to our customers, through our SLA's. Whilst we may not be able to resolve every issue within 30 minute, we can certainly keep you up-to-date regularly on our expected resolution time

Audit, Advise, Cyber Certify

The security and integrity of our customers IT is key to our business reputation. Hence why all prospective customers are audited via our 360 assessment. Additionally we may even take you through Cyber Essentials accreditation at no cost to ensure your business is secure

UK IT Networks is one provider - multiple technology solutions

With over 50 partnering agreements, there is no need to look elsewhere. Our commitment to our customers is we'll invest the time to review the market and bring the latest tech to your business under a single bill. Whilst still fulfilling your key licensing requirements as well, including; Microsoft & Adobe

Booking & FAQs

How can we help you?

Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.

FAQs

Questions about IT Support Services

Can you provide out of hours engineering?

All of our support contracts come with the ability to add out of hours support to support all your needs

Do you offer business support for Ransomware attacks?

We believe the best approach to IT security is to be proactive rather than reactive, therefore we work with leading security providers to offer our customers the best software at the best prices

Can you manage our cloud hosting?

Our team of certified engineers are experienced in managing cloud solutions from both Azure and AWS. We are comfortable supporting solutions regardless of the size for all customers ranging from smb to enterprises

Do you offer regular site visits?

Yes, we offer varying levels of support contracts that allow the number of site visits to be tailored to your needs

What happens when I run out of tickets?

Regular account reviews and access to the customer support portal will give you complete visibility of your ticket status throughout your contract. This results in complete transparency and ensures you are never in a position where you will run out of tickets

Do you support remote working?

Yes, we can offer you secure solutions that maintain consistency and productivity when staff are working remotely

Can you provide out of hours engineering?

Yes, for an additional fee we can provide 24/7 support if required

Do you support Sage upgrades, Sage Migrations, Sage Integrations?

Yes, our team has extensive knowledge working with and supporting sage on premise and cloud installations

Will my business need Cyber Essentials or Cyber Essentials Plus?

Cyber Essentials is a set of basic technical controls you should have in place to protect against common online security threats. Not only can we help you achieve both of these certifications first time, we can also help you maintain the required levels of security

How do we raise a support ticket?

We offer 3 ways to log support tickets, via email, Phone or using our support portal

Where is your support desk based?

We have 3 locations in the UK, Cheshire (Holmes Chapel), Essex (Southend-on-Sea), and Yorkshire (Skipton)

Can you supply Microsoft or Adobe licensing?

UK IT Networks is partnered with both Microsoft and Adobe allowing us to provide competitive prices

What security providers do you work with?

UK IT Networks have partnered with the following providers to offer you complete protection and piece of mind: Watchguard, Bitdefender, TitanHQ and Datto

What firewalls do you recommend?

UK IT Networks partner with Watchguard technologies providing comprehensive security solutions to protect your organisation

Do you provide network cabling?

Yes, our team of certified engineers can offer custom cabling to meet all of your requirements

What are your standard office hours for IT Support?

Our standard office hours are 08:30 to 17:30 Monday to Friday

Pricing options for IT Support Services

IT Support Entry Level

Per Month

£184

60 Annual Support Issues

Remote IT support includes all IT hardware, servers, laptops, desktops, printers, & scanners

Cyber Security advice & monitoring for office & home workers

Microsoft, G-suite, Adobe support & management

24 x 7 x 365 Telephone and email support

UKAS ISO 9001 : 27001 Accredited MSP

Find Out More

IT Support SE

Per Month

£358

120 Annual Support Issues

Remote IT support includes all IT hardware, servers, laptops, desktops, printers, & scanners

Cyber Security advice & monitoring for office & home workers

Microsoft, G-suite, Adobe support & management

24 x 7 x 365 Telephone and email support

UKAS ISO 9001 : 27001 Accredited MSP

Find Out More

IT Support ME

Per Month

£676

240 Annual Support Issues

Remote IT support includes all IT hardware, servers, laptops, desktops, printers, & scanners

Cyber Security advice & monitoring for office & home workers

Microsoft, G-suite, Adobe support & management

24 x 7 x 365 Telephone and email support

UKAS ISO 9001 : 27001 Accredited MSP

Find Out More

UK 365 Per User Pricing

Per Month

£19

NEW Pricing includes;

Unlimited support tickets

RMM - Real-time device monitoring

Inclusive Anti-Virus

Inclusive Anti-Spam

Cloud-Based Email Backup

Ransomware Monitoring

Find Out More

Supporting your business growth

Become Accredited with our Experts

Navigating the complexities of cybersecurity becomes a lot more straight forward when you are led by our IASME certified cyber security engineers

We’ll guide your business through your Cyber Essentials certification, maximising your online presence, whilst minimising risk

As a UKAS ISO accredited 9001 : 27001 ICT partner, we’re best placed to craft a comprehensive cybersecurity strategy tailored to your businesses need

Our ICT Partners

Technology built for your business

Hosted

Internet

Inbound

Colocation

Analytics

“We have always found that UK IT Networks will go the extra mile to resolve issues and combining our IT services under one umbrella makes our communication more efficient.”

“With 8×8, our employees can all talk to each other across different sites at the click of a button. UK IT Networks are proactive when responding to issues – problems are resolved quickly and efficiently.”

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

“We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.”

“As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.”

“We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.”

“Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.”

Sales Support

Customer Support

IT Support

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy