What is the fault repair time on broadband used for voice services?

by Fraser Saunders

Understanding the importance of voice connectivity, we have set a stringent SLA which governs our Assured connections. Assured broadband, which includes a managed Cisco router, has a 22-hour SLA fix time. Router replacements are targeted for the next working day. All our circuits are diagnostic checked from our network as soon as a fault is reported.

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