What are the Contact Centre Reports like?

by Fraser Saunders

Akixi 2000 provides powerful ACD call centre reporting and our most advanced call analytics service. Effectively monitor and measure your ACD agents’ statuses, do-not-disturb activity and general performance. Identify performance issues and areas for improvement, find out which employees are performing above or below required norms, improve staff training and enhance the efficiency of the entire team. Our call reporting software records time on duty, average call times, multiple call queues and not-available states – the perfect call centre reporting solution to help drive improved customer service.

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