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Predictive Dialler

Increase your talk time by 300% and maximise connections with automated features and visibility.
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Contact Centre Diallers

Connex One predictive dialler is powered by intelligent algorithms which will adapt to your customer calling patterns to ensure maximised connection rate. Ensuring that your predictive dialling is compliant, dropped calls are left a pre-recorded bespoke message whilst the diallers learned behaviour will reduce the number of dropped calls moving forward to maximise operational productivity and outbound call rates.

 

Our automated predictive dialler is proven to increase agent-customer engagement talk time by 300% when compared with manual dialling.

Increase Call Volume

Connex One Contact Centre Diallers are powered by intelligent algorithms which learn from customer behaviour, improving connection times and customer experience using pre-recorded messages and clever workflow call routing.

Improve Agent Efficiency

A proactive dialling system analyses your call lists and connects your agents automatically, improving call rates and performance.

Full Visibility

The Connex One Platform gives your management team full visibility of agent activity in real-time. Create custom reports for detailed insights to predict agent availability, review speech analysis and call recordings to gain customer insight.

Gamification

Use fun gaming mechanics to encourage your team to meet their KPIs helping to motivate your agents and align them with business goals.

Filters

Filter calls, such as no answers, voicemails, engaged and disconnected numbers.

Speech Analysis

Speech analysis and call recording provide real-time insight into customer satisfaction.

Predictive Dialler

Predictive Dialler is powered by intelligent algorithms which can adapt to customer behaviour, designed to connect live callers with available agents to increase call time.

Preview Dial

Connex One Preview Dial combines campaign optimisation features with call pacing to give your agents balanced targets.

Click to Dial

Review call history and data with your caller agents through CRM API technology.

Contact Centre Predictive Dialler

Use next-generation dialler technology to increase productivity, customer satisfaction and sales revenue.

Pricing options for Predictive Dialler and related products

Dialler Contact Centre Agent

£59.00 monthly per user

Predictive, Progressive and Preview Dialler Functionality

Complete suite of voice, email, sms, social media and live chat

12 Month Contract

Full Platform user access to omnichannel and dialler

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Dialler Contact Centre Agent

£49.00 monthly per user

Predictive, Progressive and Preview Dialler Functionality

Complete suite of voice, email, sms, social media and live chat

36 Month Contract

Full Platform user access to omnichannel and dialler

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Free Trial, Full Access

No Commitment

Predictive, Progressive and Preview Dialler Functionality

Complete suite of voice, email, sms, social media and live chat

30 Day Trial

Free Access, Only Pay for Calls Made

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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