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Connex One Omnichannel

Enhance your customer service engagement with a single integrated platform for inbound and outbound customer interactions.
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Omnichannel Customer Engagement

The Connex One Omnichannel platform is flexible and versatile encouraging both inbound and outbound customer interactions. Connex One processes over 15 Million transactions, inbound and outbound, globally and is trusted by over 600 contact centres.


Integrate your CRM systems, voice, email, live chat, SMS and social to give your customers a greater personalised experience generating higher call volumes and customer engagement.

CRM, Voice, Email, Live Chat, SMS and Social Integration

Connex One Contact Centre integrates seamlessly with all your customer contact channels for a single interface

Quality Management

Manage your agents from anywhere from one platform with call management, call recording and the Connex One Reporting and Analytics suite improving compliance, productivity and efficiency.

Security and Compliance

Connex One is a cloud-based platform which meets the requirements of ISO 27001 and PCI-DSS. The platform ensures the highest standards of security and robust data protection controls for your data security.

UK Support Team

We have a UK-based customer support team to help you with all your Connex One Contact Centre needs.

MultiChannel Contact Centre

Connex One Omnichannel offers a simple to use interface powered by a robust system allowing for real-time visibility and data insights designed to increase productivity, increase new sales leads and improve customer retention.

Connex One Contact Centre
Skills-based routing and CTI

Match callers with the right agents and deliver caller information to the agent’s screen with the call providing efficient and personalized customer service.

Agent Console

A browser-based desktop application which agents and supervisors can access based on their permissions.

Interactive Voice Response (IVR)

Use voice prompts, create your own scripts or use IVR to offer enhanced self-service options.

Open API

Use our native integrations or create your own using our API toolset.

Interaction Hub and Wallboards

The Interaction Hub provides a user-friendly workspace where agents can manage their inbound and outbound queues, performance and receive notifications. Wallboards are configurable team dashboards to provide real-time reporting for your agents.

Customer Hub and Surveys

See your customer interactions where agents can add additional data, review transcripts and forms. Create customisable Post Call Surveys to better understand your customer.

Omnichannel Customer Engagement

Enabling inbound and outbound interactions through a secure, cloud-based, omnichannel engine.

Pricing options for Connex One Omnichannel and related products

Omni Contact Centre Agent

£59.00 monthly per user

Complete suite of voice, email, sms, social media, live chat and dialler services

12 Month Contract

Full Platform user access to omnichannel and dialler

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Omni Contact Centre Agent

£49.00 monthly per user

Complete suite of voice, email, sms, social media, live chat and dialler services

36 Month Contract

Full Platform user access to omnichannel and dialler

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Free Trial, Full Access

No Commitment

Complete suite of voice, email, sms, social media, live chat and dialler services

30 Day Trial

Free Access, Only Pay for Calls Made

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

“Great customer services and account management with a great range of services available for all communications requirements. They grow with your requirements with no restrictions. Simply a great company to deal with.”

“First class from start to finish, I explained my requirements and was given a choice of speeds and services, along with the prices of each. All came through to sign off and installation dates were provided.”

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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