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Connex One Contact Centre

Connex One processes over 15 Million transactions globally and is trusted by over 600 contact centres.
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Customer Engagement Platform

The Connex One Contact Centre platform is flexible and versatile encouraging both inbound and outbound customer interactions.

Predictive Dialler

Connect your agents to live callers faster with our versatile dialler feature, combine service with sales volume through smooth omnichannel approach to overhaul your customer interaction productivity levels.

Interactive Voice Response

Using voice detection commands of a keypad, our advanced IVR features enable customers to quickly find the service or speak to an advisor without the need to tie up an agent.

Speech Analytics

Analyse all your voice interactions to detect customer and agent emotions, identifying upsell opportunities to positive/negative customer sentiment or agent script validation.

Live Chat

Turn website browsing to customer purchases by providing immediate answers to prospective customers. From prompting outbound questions, live Chat is a versatile tool that can deliver immediate ROI.

Connex One Contact Centre

Connex One offers everything from AI and Automation to Workforce Optimisation keeping the customer journey in one place.

Connex One Contact Centre
Skills-based routing and CTI

Match callers with the right agents and deliver caller information to the agent’s screen with the call providing efficient and personalized customer service.

Agent Console

A browser-based desktop application which agents and supervisors can access based on their permissions.

Interactive Voice Response (IVR)

Use voice prompts, create your own scripts or use IVR to offer enhanced self-service options.

Open API

Use our native integrations or create your own using our API toolset.

Interaction Hub and Wallboards

The Interaction Hub provides a user-friendly workspace where agents can manage their inbound and outbound queues, performance and receive notifications. Wallboards are configurable team dashboards to provide real-time reporting for your agents.

Customer Hub and Surveys

See your customer interactions where agents can add additional data, review transcripts and forms. Create customisable Post Call Surveys to better understand your customer.

Connex One Contact Centre

Enabling inbound and outbound interactions through a secure, cloud-based, omnichannel engine.

Pricing options for Connex One Contact Centre and related products

Pro Contact Centre Agent

£59.00 monthly per user

Complete suite of voice, email, sms, social media, live chat and dialler services

12 Month Contract

Full Platform user access to omnichannel and dialler

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Pro Contact Centre Agent

£49.00 monthly per user

Complete suite of voice, email, sms, social media, live chat and dialler services

36 Month Contract

Full Platform user access to omnichannel and dialler

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Free Trial, Full Access

No Commitment

Complete suite of voice, email, sms, social media, live chat and dialler services

30 Day Trial

Free Access, Only Pay for Calls Made

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Technology built for your business

Hosted
Internet
Inbound
Colocation
Analytics

We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with established UK partners to deliver industry-leading services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

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