AuditWise Customer Interaction Quality Monitoring
AuditWise is a cloud-based quality monitoring software solution that empowers organisations to evaluate and score the quality of their customer interactions, operations and processes whilst having the ability to identify any compliance issues. It is an essential tool for any business wanting to discover actionable insights into customer interactions and agent performance.
The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business.
Improve Customer Satisfaction
AuditWise empowers your team to monitor and analyse at every touchpoint across various channels. By assessing the quality and effectiveness of customer conversations, you can easily identify areas for improvement and ensure quality coaching and feedback to your teams.
Scorecard Builder
The dynamic scorecard builder helps you build effective audits to extract those insights that traditional call centre and customer service metrics just can’t provide. With advanced levels of customisation available, your scorecards can be fully tailored to your business and values.
Trend Analysis
A powerful data-driven tool, AuditWise enables a business to extract valuable insights from customer interactions. With the advanced analytics and reporting capabilities, you can identify patterns, trends and recurring issues that may impact customer satisfaction.
Calibration of Scores
With the in-built calibration tool, AuditWise helps you to ensure consistent and accurate assessments of customer interactions and agent performance. This functionality reduces discrepancies and bias within the scoring thus providing accurate data which can be relied on by the business.
Compliance & Consistency
Maintaining compliance standards is of the utmost importance especially in regulated industries. AuditWise allows you to monitor interactions for compliance adherence, ensuring that your teams are following the prescribed guidelines and regulations.
Customisable Dashboards
AuditWise adjusts to your way of working allowing for you to build your own dashboard to quickly view the metrics that are important to you.
| StartWise | DreamWise | ThinkWise | ActWise | GetWise | BeWise | WiseOwl | |
|---|---|---|---|---|---|---|---|
| Monthly Cost | £29.95 | £4.07 per user | £3.85 per user | £3.63 per user | £3.10 per user | £2.61 per user | £2.50 per user |
| Users | Up to 15 | 5 - 15 | 16 - 49 | 50 - 99 | 100 - 249 | 250 - 500 | 500+ |
| Quality Management | Self Service | Managed | Managed | Managed | Managed | Managed | Managed |
| Dashboards | |||||||
| Multi-Channel Scorecard Builder | |||||||
| Bespoke Scoring and Weighting | |||||||
| Workload Monitoring and Targets | |||||||
| Staff Management | |||||||
| Calibration | |||||||
| Attachments To Scorecard | |||||||
| Compliance Reporting | |||||||
| Leaderboard / Gamification | |||||||
| IP Authentication | |||||||
| Storage | 1GB | 2GB | 2GB | 5GB | 5GB | 5GB | 5GB |
| CRM Integration | Single | Unlimited | Unlimited | Custom | Custom | Custom | Custom |
| Client Support | Email Only | Email and Phone | Email and Phone | Email and Phone | Email and Phone | Email and Phone | Email and Phone |
| Flexible Billing | |||||||
| Dedicated Account Management | |||||||
| 24/7 Customer Phone Support | Office Hours | Office Hours | Office Hours | ||||
| Managed Installation and Training | |||||||
| Agent Hub (Module) | Managed Only | Optional | Optional | Optional | Optional | Optional | Optional |
| Trend Analytics (Module) | Managed Only | Optional | Optional | Optional | Optional | Optional | Optional |
| StartWise | |
|---|---|
| Monthly Cost: | £29.95 |
| Users: | Up to 15 |
| Quality Management: | Self Service |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| IP Authentication: | |
| Storage: | 1GB |
| CRM Integration: | Single |
| Client Support: | Email Only |
| DreamWise | |
|---|---|
| Monthly Cost: | £4.07 per user |
| Users: | 5 - 15 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 2GB |
| CRM Integration: | Unlimited |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| ThinkWise | |
|---|---|
| Monthly Cost: | £3.85 per user |
| Users: | 16 - 49 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 2GB |
| CRM Integration: | Unlimited |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| ActWise | |
|---|---|
| Monthly Cost: | £3.63 per user |
| Users: | 50 - 99 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | Office Hours |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| GetWise | |
|---|---|
| Monthly Cost: | £3.10 per user |
| Users: | 100 - 249 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| BeWise | |
|---|---|
| Monthly Cost: | £2.61 per user |
| Users: | 250 - 500 |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
| WiseOwl | |
|---|---|
| Monthly Cost: | £2.50 per user |
| Users: | 501+ |
| Quality Management: | Managed |
| Dashboards: | |
| Multi-Channel Scorecard Builder: | |
| Bespoke Scoring and Weighting: | |
| Workload Monitoring and Targets: | |
| Staff Management: | |
| Calibration: | |
| Attachments To Scorecard: | |
| Compliance Reporting: | |
| Leaderboard / Gamification: | |
| IP Authentication: | |
| Storage: | 5GB |
| CRM Integration: | Custom |
| Client Support: | Email and Phone |
| Flexible Billing: | |
| Dedicated Account Management: | |
| 24/7 Customer Phone Support: | |
| Managed Installation and Training: | |
| Agent Hub (Module): | Optional |
| Trend Analytics (Module): | Optional |
How can we help you?
Below you will find the answers to the questions we get asked most frequently about. If you can’t find the answer you are looking for please contact us.
Questions about Call Quality Monitoring
Can you integrate with my CRM?
AuditWise is integrated into various CRMs and telephony platforms, however if you don’t see your systems on the integrations list, please get in touch with our team to see if it is on our roadmap.
Is there a plan to integrate speech analytics and AI?
Our AI integration and auto scoring is currently in beta-testing and will be released later this year.
Do you provide training?
Training is provided as part of our onboarding process. We’ll make sure that you are fully competent and comfortable with AuditWise before you start scoring to ensure that you will be getting the most out of the system.
Why should I use a quality monitoring tool?
Increasingly competitive markets mean that the customer is king and customer satisfaction is paramount to any business. Quality monitoring software empowers your team to monitor and analyse at every touchpoint across various channels. By assessing the quality and effectiveness of customer conversations, you can easily identify areas for improvement and ensure quality coaching and feedback to your teams.
Can I get help building my scorecards?
Of course! As well as having a template library that you can build on, we will be on hand to offer guidance and share best practices.
Where is my data stored and how secure is AuditWise?
All data is stored with Microsoft in the UK and all accounts are permissioned and password protected. We also include a free IP lockdown service limiting who can access the system from outside the business.
What happens if I forget my password?
We have a built-in authentication system with the right permissions that allows users to reset their teams’ passwords by the click of a button.
Are there any other implementation costs?
Other than the monthly fee there are no hidden charges to AuditWise. We help with the initial set up and induction, then continued support going forward.
Can I add attachments in AuditWise?
Yes, you can upload files to the audits within AuditWise whether they are audio files, transcripts, photos etc
I’m used to using Excel, will I find it easy to use?
AuditWise has been developed to ensure that it is intuitive and easy to navigate around. There are helpful hints available when building a scorecard and even some ready-made templates to save you starting from scratch. Our team are also on hand to help with any questions that you may have.
What can I use the system to score?
AuditWise can be used to audit all types of customer interactions, processes, physical locations and assets.
How many users can I add into AuditWise?
There is no limit to the number of users that can be added.
Is my data secure?
Access to AuditWise can be controlled by managing the IP addresses that are permitted to access your account. You can add or delete the relevant IP addresses as necessary.
What happens to my data after the free trial?
If you choose to upgrade to a full account with AuditWise, any data that you have entered during the free trial will be retained. Alternatively, the data will be deleted from the system if you choose not to upgrade.
What do I need to do to start my free trial?
Simply enter your details into the form on the website or contact one of our Sales Team who would be happy to get the trial started for you.
Can’t find what you’re looking for?
AuditWise Integrations
AuditWise is a centralised quality management and reporting solution for contact centres.
Pricing options for AuditWise Call Quality Monitoring and related products
GetWise
£3.10 monthly per user
100-249 Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
BeWise
£2.61 monthly per user
250-500 Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
ScoreWise
£2.50 monthly per user
501+ Users
Multichannel Scorecard Builder
Bespoke Scoring Calibration and Compliance Reporting
Gamification and CRM Integration
Dedicated Account Management and Flexible Billing
Managed Installation and Ongoing Training
Technology built for your business
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Our Partners
Working with established UK partners to deliver industry-leading services.
Our Values
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