Xima Chronicall Solution
You can’t manage what you can’t measure! Call centres are first to recognise this. Our Avaya call logging systems shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement.
Reporting capabilities are unrivalled, comprehensive, flexible and so easy to use that you will soon see measurable results throughout your business. Immediate cost savings on calls can be realised as well as the associated savings in staff time on those calls.
Call logging is critical to business success. With our Call Logging systems, you can reduce costs, retain customers, increase sales, answer telephone calls quickly and handle them effectively. For call centres who are looking to increase levels of telesales and improve performance, we work with your staff to ensure they understand how to get the most out of the telephone system you have invested in.
Communications Management should be a fundamental part of every organisation’s communication set-up to ensure equipment and lines are being used effectively, costs minimised, and usage optimised.
Get it right and your business could be transformed. Get it wrong and face an expensive mistake that threatens your business.