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Xima Chronicall

Xima Chronicall Solution

You can’t manage what you can’t measure! Call centres are first to recognise this. Our Avaya call logging systems shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement.

Reporting capabilities are unrivalled, comprehensive, flexible and so easy to use that you will soon see measurable results throughout your business. Immediate cost savings on calls can be realised as well as the associated savings in staff time on those calls.

Call logging is critical to business success. With our Call Logging systems, you can reduce costs, retain customers, increase sales, answer telephone calls quickly and handle them effectively. For call centres who are looking to increase levels of telesales and improve performance, we work with your staff to ensure they understand how to get the most out of the telephone system you have invested in.

Communications Management should be a fundamental part of every organisation’s communication set-up to ensure equipment and lines are being used effectively, costs minimised, and usage optimised.

Get it right and your business could be transformed. Get it wrong and face an expensive mistake that threatens your business.

Features And Benefits

Custom Reports

Edit or customise pre-existing reports or just create your own. The reports can be defined by you, making Chronicall adapt to your business requirements

Recording Library

The Recording Library allows you to evaluate your employees and listen to their specific calls within Cradle to Grave

Agent Dashboard

Improves agent productivity and visibility by utilising agent widgets and account/reason codes. The widgets allow agents to govern themselves and add value to their calls

Realtime Displays

Make it even easier for you to monitor your staff and for individuals to motivate themselves when their progress visually displayed

Why Xima Chronicall For Your Business?

Xima’s Chronicall started out as a simple call event monitoring application but it has evolved into an all-purpose custom call reporting, call recording and real-time display software suite.

Once you have chosen the business communication technology which fits your organisational needs you can sit back and trust our expert and fully accredited engineers to install it professionally, on time and with the least possible disruption. We are renowned for going the extra mile with customers. We only leave you once we are confident you are equipped to fully benefit from the system we have fitted.

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