Call Recording Solution
Businesses are always facing new challenges to improve their customer journey and maximise sales. In a highly competitive UK market the customer has more choice than ever to choose which supplier they’re going to use so it’s important to understand the reasons why they make their decisions.
Answering calls in a consistent and exceptional manner can make the difference between retaining a customer, obtaining a new customer, or losing the business in full.
The key benefit to call recording is the ability to review your internal calls and assure that the service and attitude offered by your staff to your customers is consistent with your company’s policy.
Recording calls for compliance, customer service or audit purposes, provides secure online access to file storage and retrieval or call details with comprehensive search filters to play, download or delete calls according to pre-defined login permissions.
Using our call recording facility assists you in training new staff, allows you to monitor calls for quality and assurance purposes and provides comfort in the event of settling an ongoing dispute.
Of course, another consideration is promotional marketing and brand awareness. Are your customers reminded about promotions, new services, and other key benefits each time they call? The best way to know would be to monitor the compliance of your staff.
We work with customers that have found real success with retention and new client sales simply by reviewing and correcting phone interactions using call recording.
Online access to comprehensive live call statistics in addition to network call recording can assist you in call handling, productivity, call patterns and caller behaviour enabling you to make informed business decisions.