Quality Monitoring Solution
AuditWise is a centralised quality management and reporting solution developed specifically for contact centres. It is the essential tool for any business wanting to discover actionable insights into agent performance.
The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business.
The software has lots of clever features that not only allow you to score your staff but can also assist in performance management, increasing employee engagement and driving customer satisfaction.
Scorecards are so straightforward to build and administrators can easily add staff members and allocate the relevant permissions. Your teams can be set up and ready to be scored in minimal time.
With the easy-to-use interface and dynamic features it could not be easier to set your business up on AuditWise and as the software is platform agnostic, there are no complexities with integration.
We can also visit your business to provide full training and support during the crucial early stages of deployment.
Using AuditWise is a guaranteed way to improve productivity. Coaching your agents to continually improve inline with your business’ customer services standard will increase your return on investment significantly.