Virtual Contact Centre Solution
We make it easy for your agents to deliver more rewarding experiences with every customer contact. With Virtual Contact Centre your customers can reach the right person in the shortest time, every time.
With our Virtual Contact Centre, you get everything a growing contact centre needs in one place. We combine pioneering contact centre features with collaborative telephony, workflow optimisation and unified communications.
The average number of suppliers a contact centre has to manage their communications is 18.
Provide customer journeys which build customer retention anywhere in the world with a global solution that’s unrivalled.
Our partnering data centres extend across the world. Therefore calls are automatically routed to the nearest data centre, ensuring assured voice clarity with none of the lag time or delays that are associated with international voice connectivity.
Virtual Contact Center has redundancy incorporated into its top tier data centers, operating a proven track record for providing over 99.99% uptime. SSAE 16 certified, these top-tier data centers are placed in geographically diverse locations.
Managing costs and increasing reliability with no hardware, software or CAPEX. Virtual Contact Centre can provide savings of over 50% against your current operational expenditure.