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Avaya Maintenance

Avaya Maintenance Solution

It’s a constant challenge for any business to balance the need to meet changing customer requirements with the necessity of cost effective processes and management.

We have in-house Avaya accredited, fully trained engineers who support our maintenance agreement, specialising in the Avaya IP Office range. With over 500 customers and 20 years experience in supporting Avaya, we believe our service is unrivalled.

In the majority of cases our Avaya engineers can diagnose and resolve most faults remotely within the same day and without cost. Reprogramming work is included within all of our maintenance agreements, leaving no costly surprises for our customers.

Our existing Avaya maintenance customers benefit from reduced costs for new or refurbished Avaya hardware. Additionally, where new firmware is available from Avaya and will benefit your business, we’ll always look to make those upgrades at the first availability.

Avaya Maintenance Contracts

Gold Maintenance

365 days per year (Exc Bank Holidays)
4 Hours Response / 4 Hours Start Fix
Includes remote configuration changes
Avaya parts & engineering time included

Silver Maintenance

Business Working Hours
8 Hours Response / 8 Hours Start Fix
Includes remote configuration changes
Avaya parts & engineering time included

Bronze Maintenance

Business Working Hours
8 Hours Response / 8 Hours Start Fix
Includes remote configuration changes
Advanced Exchange Replacement

Why Avaya Maintenance For Your Business?

Gone are the days when the only option was to set up an internal team, with all the administration and financial commitment that creates. Today, if you’re looking to provide exceptional customer support then there are many more options than only employing your own internal staff.

Avaya customer support, maintenance and service is a crucial part of a business but that doesn’t mean it can’t be effectively managed by an expert third party provider like us.

Customer maintenance contracts are increasingly viewed as the best option for businesses looking to expand in an agile way, building a client base via cost effective means.

As an Avaya business partner, we not only supply comprehensive installation and maintenance, we work with you until you’re confident about every aspect of your system.

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