AuditWise QA Solution
What’s vital to any Contact Centre is maintaining quality assurance throughout the customer journey.
Businesses who still depend on using excel spreadsheets, templates that an ex-auditor put together or an overly priced addition from a corporate CRM which has no clearly defined user instructions, are simply going struggle.
AuditWise is a purpose built quality monitoring tool with ease-of-use being the core focus.
The product has been shaped by a consortium of contact centre managers, auditors and customers to ensure that businesses get the most out of the time spent assessing their customer interactions.
Scoring customer interactions, whilst extremely important, can be made fun for assessors. Offering agent feedback, rewarding badges and interacting with the user to maximise their success rates.
Having reviewed a number of QA platforms, we partnered with AuditWise in the knowledge that it’s simply the most user focused and customer driven quality monitoring platform available today.