Hosted Charity Solution
Due to the nature and urgency of the work that takes place within charities, a reliable telephony system is vital. Helplines need to be available 24/7 and, should a crisis occur, there must be a continuity plan in place.
Many charities have shops and help points spread over a wide area which makes it very difficult to administrate. They need to provide a reliable, efficient service which will be able to provide help to those who need it and also deal with calls from people wishing to make donations.
An issue for many charities is the high number of employees spread across different locations. The phone system must allow people to get through, wherever they are, and to reach the correct person and location. While the telephony system is a crucial aspect especially for charity helplines, a reliable service is needed within a limited budget. Unfortunately, high quality telephony features often come with a high price tag.