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Remote hazard assessment for Awaab’s Law

See the Hazard | Evidence the Risk | Act Faster

When a tenant reports damp, mould or another potential hazard, understanding the severity of the problem quickly matters.

AuditWise brings the conversation, live video, transcription and AI analysis together in one auditable workflow.

See a remote hazard assessment
See How It Works
AuditWise remote hazard assessment

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A New Approach to Awaab’s Law

The challenge isn’t simply receiving the report.

It’s understanding what is happening, how serious it could be, and creating the evidence needed to act appropriately.

AuditWise helps bridge that gap.

01
Tenant Conversation Understand the reported problem.
02
Live Visual Evidence See the affected area during the interaction.
03
AI-Assisted Assessment Bring conversation and visual evidence together.
One interaction. One evidence trail.
A clearer picture of the risk.

Don’t Just Hear About the Hazard. See It.

A tenant reports a potential hazard. Instead of relying solely on a verbal description, the agent can launch an AuditWise Remote Hazard Assessment while they’re already speaking.

01

Listen

The tenant reports a potential hazard during their normal conversation.

02

Connect

A secure link is sent by SMS — no app download required.

03

See

Guide the tenant to show the affected area during a live video session.

04

Evidence

The video session is securely recorded, creating visual evidence.

05

Analyse

The conversation is transcribed and analysed against your scorecard.

06

Triage

Bring the evidence together to support the appropriate next action.

One interaction. One evidence trail. A clearer picture of the risk.

AI That Can Listen and Look

Traditional call analytics can understand what a tenant tells you. AuditWise can also analyse what they show you. Multimodal AI can help identify visible indicators such as:

✓ Damp and apparent mould growth
✓ Potential trip and fall hazards
✓ Water staining and potential leaks
✓ Fire and safety concerns
✓ Structural damage or deterioration
✓ Domestic hygiene hazards
✓ Electrical risks
✓ Other visible conditions relevant to your assessment

AuditWise combines these visual observations with information from the conversation, creating a richer evidence set for human review.

AI doesn’t replace the landlord’s professional judgement. It gives your teams better evidence on which to excercise it.

Designed Around Awaab’s Law

AuditWise enables social landlords to obtain visual evidence during the tenant interaction itself.

Rather than asking the tenant to take photographs, find an email address, send attachments and wait for someone to review them, the agent can initiate the process while they are already speaking.

A faster, simpler way to gather the evidence you need.
01
Report it. The tenant raises the issue during the conversation.
02
Show it. Visual evidence is captured while they’re already speaking.
03
Evidence it. The interaction becomes part of a clearer evidence trail.
All within the same interaction.

Build an Evidence Trail From the Moment a Hazard Is Reported

01 Tenant report received
02 Potential hazard identified
03 Remote video assessment initiated
04 Visual evidence captured
05 Interaction analysed
06 Potential risks highlighted
07 Human review & appropriate action

A consistent, auditable record of what was reported, what was shown, what the AI identified and how the interaction was assessed.

Built for More Than Damp and Mould

As Awaab's Law expands, AuditWise can support assessments across a wider range of potential housing hazards.

◉ Damp & Mould
ϟ Electrical Hazards
↘ Falls
⌂ Structural Concerns
♨ Fire & Explosions
◐ Excess Cold & Heat
✦ Domestic Hygiene

See More, Understand More, Act Sooner.

See how AuditWise can turn a tenanat report into an AI-assisted, visually evidenced hazard assesment.

Book A Demo

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