Ensuring business continuity


Our maintenance package will give you the peace of mind guarantee that should you encounter any problems, we're just one call away.

PBX phone system maintenance contracts

Multiple options of cover

Cover all of the U.K

Maintenance on most major models


Dedicated Account Management

Pricing tailored to suit

Remote changes


Phone System Maintenance

If your phone system has a power failure or decides to stop working, the impact to your business can be massive. Equally if your phone system is part of a groups multi-sited solution the impact can be multiplied, as can the loss of revenue, productivity and customers experience.

At UK IT Networks, although we maintain and support Cisco & Avaya in-house, we can offer a maintenance package on any of the following systems;

BT (range) Avaya Ericsson Mitel
NEC Panasonic GPT Siemens
Samsung Toshiba LG / Goldstar Nortel

 

Our maintenance package will give you the peace of mind guarantee that should you encounter any problems with your phone system, we're just one call away. We'll allocate your ticket to a professionally training engineer, and will get your business operational as soon as we can, with no hidden charges.

We offer a variety of phone system maintenance packages including

Bronze Cover Complete hardware cover available Monday to
Friday (excluding bank Holidays) between the hours of 08:30 and
18:00.  Faults that result in 50% system crash will receive a response within 8 working hours, all other system faults will receive a response within 16 working hours.

 

Silver Cover Complete hardware cover available Monday to
Friday (excluding bank Holidays) between the hours of 08:30 and
18:00.  Faults that result in 50% system crash will receive a response within 4 working hours, all other system faults will receive a response within 8 working hours.

 

Gold Cover Complete hardware cover available Monday to
Friday (excluding bank Holidays) between the hours of 08:30 and
18:00.  Faults that result in 50% system crash will receive a response of a man to site within 4 working hours, all other system faults will receive a response within 8 working hours.

 

Platinum Cover Complete hardware cover available Monday to
Sunday (including bank Holidays) 24 hours per day. Faults that result in 50% system crash will receive a response within 4 hours, all other system faults will receive a response within 8 hours.

 

Handsets - All of the above services exclude support  of handsets, which will be covered on a Next Business Day post out service.
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